Aastra 5370 User Manual
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Aastra 5370 User Manual

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See also: Quick User Manual
Aastra Business Communication
Solution
Aastra 5370/Aastra 5370ip
User's Guide
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1281_en.pdf?get&DNR=eud-1281
Supported communication systems:
Aastra 415
Aastra 430
Aastra 470
This User's Guide describes the functions, configuration
and use of the phone Aastra 5370/5370ip on the com-
munication systems mentioned above.
eud-1281_en / 1.3 – R3.0 – © 04.2013

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Summary of Contents for Aastra 5370

  • Page 1 User’s Guide https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1281_en.pdf?get&DNR=eud-1281 Supported communication systems: Aastra 415 Aastra 430 Aastra 470 This User's Guide describes the functions, configuration and use of the phone Aastra 5370/5370ip on the com- munication systems mentioned above. eud-1281_en / 1.3 – R3.0 – © 04.2013...

  • Page 2: Welcome

    Welcome... Welcome to the User's Guide for the desk phone Aastra 5370/5370ip for Aastra 400 communications systems. This User's Guide will assist you with the use of your phone and introduce you step by step to the functions and configurations.

  • Page 3: Table Of Contents

    Functions with Aastra Alarm Server ........
  • Page 4 Aastra M530/Aastra M535 expansion key module (optional) ....123 Labelling the Aastra M530 expansion key module ......125 Further information .

  • Page 5: Product And Safety Information

    Document information ............. . . 13 Aastra 5370/Aastra 5370ip...

  • Page 6: Safety Information

    Electrical equipment does not belong in domestic waste. Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 7: Product Information

    Purpose and function This product is part of the Aastra 400 communication solution. Aastra 400 is an open, modular and comprehensive communication solution for the business sector with several communication servers of different output and expan- sion capacity, a comprehensive telephone portfolio and a multitude of expansions.
  • Page 8 © The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG. Your product is supplied with a Quick User’s Guide, safety information and, where applicable, with other product-specific information.
  • Page 9 North America, Europe and Africa as well as Internet Service Providers and distributors of renown. Aastra Technologies Limited, (TSX: "AAH") is a leading company at the forefront of the corporate communications market. Aastra has its headquarters in Concord, Ontario, Canada.

  • Page 10: Data Protectio

    Limited Warranty (Australia only) The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products.
  • Page 11 Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exer- cise of a right conferred by such a provision or any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
  • Page 12 Product and safety information Limitation of liability To the extent permitted by law and subject to clause 1.2 below, the liability of Aastra to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in...

  • Page 13: Document Information

    • Based on communication server software version: R3.0 • Valid as of communication server software version: R1.0 • Copyright © 04.2013 Aastra Technologies Limited • In PDF Viewer, click on this link to download the latest version of this document: •...

  • Page 14: Operating And Display Elements

    Display symobls ..............17 Aastra 5370/Aastra 5370ip...

  • Page 15: Key Designations And Sockets

    Delete the last character or go back one step in the menu. Presence key with LED Preconfigured as presence menu. The Presence key can be configured as a function key or digit key. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 16 End key • Ends a call. • Exits input without saving and goes back to the idle state. Configurable keys/Line keys with LED (incl. Aastra M530/Aastra M535 expansion key module) Freely configurable as number, function or Team key: • Number key with two storage locations: Press once for first call number, press twice for second call number (only Aastra M530).

  • Page 17: Display Symobls

    New forwarded voice message Retrieved forwarded voice message Hi-Q™ during a call (enhanced audio Data and voice encryption (only quality) (only Aastra 5370ip) Aastra 5370ip) Call parked Retrieve parked call (Foxkey) Activate discreet ringing Melody deactivated...
  • Page 18 Phone book Business number Private number Mobile number Presence state Available (default) Absent Meeting Busy Not available Aastra M535 display symbols Expansion key module Business number Private number Mobile number Line key Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 19: Dialling And Phoning

    Making calls................21 Aastra 5370/Aastra 5370ip...

  • Page 20: Answering Calls

    • To find out how to make phone calls in hands-free mode or in automatic hands-free mode, refer to the Chapter "Using your phone in hands-free mode", page and the Chapter "Automatic hands-free mode", page respectively. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 21: Making Calls

    +. You can use the Correction key to delete any incorrect character. Pick up the handset. Press the Call key or the Call Foxkey. ➔ The user is called. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 22 To end a call in open listening mode, you need to press the Loudspeaker key and hang up the phone. If you merely replace the handset, the phone switches to the hands-free mode. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 23: Muting The Microphone

    You can switch the microphone on and off during a call. Switching the microphone off: Press Microphone key. ➔ The microphone is deactivated, is displayed. Switching the microphone back on: Press the Microphone key once again. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 24 90. • To call a user, select the user’s phone number and press the Call key or Loud- speaker key. • For more information refer to your headset’s operating instructions. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 25: Using The Display And Operating Elements

    Signals ................32 Aastra 5370/Aastra 5370ip...

  • Page 26: Display

    The activated function or selected setting is indicated by a check mark. Close Deleting the display text: Press the Close Foxkey. ➔ The display returns to the idle state; the function remains activated. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 27: Keys

    The configurable keys of the expansion key module Aastra M535 can be operated as the other configurable keys. In addition, there are the following extensions: • If you remove an Aastra M535 or if you modify the order of the connected expan- sion key modules, the keys configuration does not change.

  • Page 28: Input

    You can switch back and forth between number mode and letter mode during your input. abc-->123 Switching between number mode and letter mode during your input: Press the abc-->123 123-->abc Foxkey. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 29 You want to go to a certain character for an input or correction. With the navigation key you can move the cursor to the left or right. Move the cursor with the horizontal navigation key. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 30: Menu-Guided Navigation

    , scroll upwards in the list. Undoing actions To cancel operating steps, proceed as follows: End input without saving: Press the End key. Back to the idle state in the menu: Press the End key. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 31 Press the navigation key up. ➔ All the activated functions are now displayed. Retrievable also via menu: Menu > Activated features. Reset Reset the function in question. ➔ The function is now deactivated. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 32: Signals

    Appointment call • New voice message or new text message • Callback Note: For an explanation of the indicator LED on expansion module Aastra M535, see chapter "Using the Aastra M535 expansion key module", page 27. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 33: Supplementary Features

    Functions with Aastra Alarm Server ........

  • Page 34: Making And Answering Calls

    You may have to enter another letter before the name you want or a list of users is displayed. Scroll through the list until the user you want is displayed. Select the phone number you want. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 35: Dialling From The Phone Book

    • The search function is not affected by upper/lower case and special charac- ters. • When searching in external phone books you must always enter portions of the first and last name and possibly of the town name. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 36: Dialling From External Phone Books

    (name and town name separated by a space) until the user or a list is dis- played. Notes: • Text mode is activated automatically. • Use the # key to enter spaces. Scroll through the list until the user you want is displayed. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 37 Hides the display. The entry remains stored in the list of the last unanswered calls, is displayed. Note: The call list of unanswered calls can also be selected using the menu: Menu > Call lists > Unanswered calls. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 38: Dialling From The Call List Of Answered Calls

    Pick up the handset. ➔ The phone number displayed is dialled. Note: Redial list can also be selected using the menu: Menu > Call lists > Redial. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 39 Activate the key's second allocated phone number: Press the key twice in quick succession. ➔ The key's second allocated phone number is displayed. Pick up the handset. ➔ The phone number is dialled. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 40 You can only have 1callback activated at a time and only 1 callback can be expected from you. Your callback request will automatically be cancelled by the system after about half an hour. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 41 • If the user you want to deflect to is busy, the call will not be deflected. The display shows Busy and your phone still rings. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 42 If the person rejects your call request or if call waiting is not possible, the call is, depending on the system’s configuration, disconnected (busy tone) or for- warded to a preconfigured destination. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 43: Answering Call Waiting

    End call Ending a current call: Press the End call Foxkey. ➔ The first call is terminated. You are now connected with the party who initi- ated the call waiting. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 44 You can also search in the phone book, last-number redial list or call list for the phone number of the person you are looking for. You can also start the announcement using Menu > Call features > Announce- ment > User/Group. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 45 *47 (see "User’s Guide Function Codes" on the Aastra DocFinder). If you have forgot- ten your PIN, your system administrator can reset it to the default setting. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 46: Using Functions While In A Call

    • If the other user does not answer, you can cancel the enquiry call with the End call softkey and take back the first call. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 47 The call party on hold is now included in the call. Note: Depending on the system configuration you may hear an attention tone. Leaving a conference call: Put the handset on-hook. ➔ The other conference parties remain in the call. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 48 You can also allocate the Park function to a freely configurable key (see chapter "Con- figuring keys", page 103). Park Press the Park Foxkey. ➔ Your call partner is now parked locally; is displayed. Put the handset on-hook. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 49 When the predefined or maximum recording time is reached, the recording stops automatically, the file is sent to your e-mail address and a new recording starts at the same time. Contact your system administrator for more information. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 50 Once the maximum duration is reached (or the memory is full), the recording is stopped and the LED goes off. Call recording overview: You can find the call recording overview in your e-mail box. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 51: Organising Absences From The Desk

    By simply pressing the presence key you can activate a call forwarding uncondi- tional. Note: You can configure the presence key like any other configurable key (see chapter "Configuring keys", page 103). Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 52 • in the phone book or in a call list; • during dialling by name; • via a Team key (only the busy status is indicated; on the Aastra M535 the corre- sponding presence symbol is indicated too). Aastra 5370/Aastra 5370ip...
  • Page 53 Enter an internal name or call number and press the presence key. Select the user you want from the phone book or a call list. Press the presence key, then a Team key. ➔ Presence status is displayed. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 54 Call forwarding to voice mail. 3. Scroll to Voice mail greeting and select Absence information. ➔ The setting is stored. Your caller hears the selected absence information, fol- lowed, if applicable, by time and date. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 55 58). • You can deactivate forwarding using Menu > Activated features > Reset. • You can also activate forwarding by remote control, see chapter "Setting functions by remote control", page 78. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 56 • You can deactivate forwarding on no reply using Menu > Activated features > Reset. • You can also activate call forwarding by remote control, see chapter "Setting functions by remote control", page 78. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 57 • You can deactivate forwarding using Menu > Activated features > Reset. • A new voice message is signalled with a text message on the display and a lit indicator LED in the idle state. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 58: Forwarding To A Message

    <Text message> Select one of the text messages stored in the system and press the Select Fox- key. Adapt or expand the text and confirm with the Foxkey. ➔ Forwarding is activated. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 59 Select the required type of barring and confirm with the Foxkey. ➔ The phone is now locked; is displayed. ➔ To lock all your phones, execute the function code *33* <PIN> # (see "User’s Guide Function Codes" on the Aastra DocFinder). Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 60 Foxkey. Free ➔ The phone is unlocked. ➔ To unlock all your phones, execute the function code #33* <PIN> # (see "User’s Guide Function Codes" on the Aastra DocFinder). Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 61: Voice Messages And Text Messages

    57. • To find out how to configure a voice mail, refer to the chapter "Configuring voice mail", page or in the "User’s Guide Voice Mail Systems" on the Aastra DocFinder. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 62 You can use one of the text messages stored in the system directly, modify it or create a new text message. Menu Press the Menu Foxkey. Text message Scroll to Text message and press the Select Foxkey. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 63 > Inbox to select the text message and continue as described above. Note: You can select and read a new text message even during an active call using Text message > Inbox. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 64: Functions For Special Situations

    • If you are in call, the appointment call is made as soon as you end the call. • An appointment call can only be set using a function code, see chapter "Function commands, function codes", page Seite 112. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 65 Repeats the alarm. Read Reading the alarm: Press the Read Foxkey. ➔ Displays detailed information; the alarm is not deleted. Delete Deleting the alarm: Press the Delete Foxkey. ➔ Deletes the alarm. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 66 The called party's display shows your personal phone number and not the number of the phone from which you are making your call. Any call charges incurred will be charged to you. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 67 Page and confirm with the Foxkey. <Phone number> Enter the phone number f the person to be paged and confirm with the Foxkey. ➔ User is called and receives your phone number. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 68: Answering A General Bell

    This function must be stored under a Foxkey or a function key (see Chapter "Configur- keys", page 103). Discreet ring In the idle state: Press the function key for Discreet ring. ➔ Discreet call is activated, is displayed. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 69 103). MCID During a call: Press the function key for MCID. MCID After the call do not hang up: press the function key for MCID while you hear the busy tone. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 70 Renaming personal call routing: Press Menu > Settings > General > Personal call routing > Modify. Activating ring alone You wan to specify which of your phone shall ring when you receive a call. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 71 • If you intend to use this function notify your call party in advance. <Phone number> 1. Enter the call number of the user you want. 2. Once the busy tone sounds, press key 4. ➔ Silent intrusion is activated. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 72 > <Call number, PIN> Enter call number and PIN and confirm with the Foxkey. ➔ You are now logged in and can use the free seating phone with your per- sonal settings. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 73 Your system administrator can set a delay (0-60 seconds, depending on the Aastra system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number. If the user does not dial another phone number during this predefined time or puts the handset back down again, a connection with the Hotline number is automatically set up.

  • Page 74: Functions With Opencount

    Functions with OpenCount OpenCount is a software package used for the call logging management on the communication system. The application can be integrated into your Aastra com- munication system and enables the logging, the administration, and the analy- sis of all call and connection data.

  • Page 75: Functions With Aastra Alarm Server

    Aastra Alarm Server is used. A patient needs help and presses the alarm button. The Aastra Alarm Server sends a visual (e.g.
  • Page 76 44). The differences are as follows: • Direct response can only be used with a specifically configured Aastra Alarm Server. • Direct response can only be triggered using the Direct response Foxkey once an alarm is received. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 77 Your system administrator can set a delay (depending on the Aastra system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number. If the user does not dial another phone number during this predefined time or puts the handset back down again, a connection with the Hotline number is automatically set up.

  • Page 78: Setting Functions By Remote Control

    *47 (see "User’s Guide Function Codes" on the Aastra DocFinder). If you have forgot- ten your PIN, your system administrator can reset it to the default setting. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 79: Organisation Within The Team

    The Team key flashes to indicate that the team partner is receiving a call. If, for example, level 3 of the expansion key module Aastra M535 is activated and the Team key on level 1 receives a call, the call is signalled by the red blinking LED in posi- tion 1.
  • Page 80 Depending on the Team key’s configuration, you are immediately connected with your team partner’s caller as soon as you pick up the handset (see chapter "Store a team partner under a key – team key", page 106). Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 81: Line Keys

    If, for example, level 3 of the expansion key module Aastra M535 is activated and the Line key on level 1 receives a call, the call is signalled by the red blinking LED in posi- tion 1.
  • Page 82 The phone number is dialled. Note: Depending on the configuration of a Line key the caller is called directly in hands-free mode (see chapter "Setting the Response of a Line Key", page 110). Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 83 Press the relevant Line key. ➔ You are now back through to the parked call partner. Note: You cannot take a call on a line between two other call parties by pressing the corresponding Line key. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 84: Personalizing Your Phone

    Formulating functions ............. . . 112 Aastra 5370/Aastra 5370ip...

  • Page 85: Display

    Delete Delete "Wake-up call has expired" Press the Delete Foxkey. ➔ In case of daily wake-up call, the wake-up call status is reset. Otherwise, the wake-up call status is set to OFF. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 86 Personalizing your phone Setting the Aastra M535 display You can adjust the M353 display contrast. The backlight setting for the display of the Aastra M535 is taken from the phone. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey.

  • Page 87: Setting The Ringing Properties (Audio)

    Louder: Press the + key during the call. Note: The volume cannot be modified if you are in a call in edit mode and if the DTMF mode is activated (see Chapter "Configuring the DTMF mode", page 91). Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 88 If you do not want to be disturbed during a certain time, you can set your phone not to ring with Suppress ring tone. Deactivated ringing is displayed with Note: Please note that the ringing volume may be reduced if Aastra 5370 is not connected to the power supply. Menu...

  • Page 89: Hands-Free And Headset Settings

    Automatic hands-free and press the Modify Foxkey. <Audio setting> Select the setting value for which you want to switch automatically to hands- free and confirm with the Foxkey. ➔ The setting is stored. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 90 Select Foxkey. Headset Scroll to Headset and press the Modify Foxkey. <Audio setting> Activate/deactivate the headset mode and confirm with the Foxkey. ➔ The microphone is deactivated, is displayed. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 91: General Settings

    Scroll to General and press the Select Foxkey. DTMF Scroll to DTMF and press the Modify Foxkey. <DTMF setting> Activate or deactivate DTMF and confirm with the Foxkey. ➔ The setting is stored. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 92: Changing The Pin

    Notes: • For each digit entered, the display shows an "*". • You can also change the PIN with function code *47 (see "User’s Guide Func- tion Codes" on the Aastra DocFinder). Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 93 • The text mode for letter input is automatically activated. • You can use the Correction key to delete any incorrect character. Activating screensaver (Aastra 5370ip only) You want to activate the screensaver, which your phone displays some minutes after the idle state.
  • Page 94 Activating screensaver (with the clock type you want) or deactivating and con- firm with the Foxkey. ➔ The setting is stored. Identifying the communication system This phone can be connected to different Aastra communications systems. You can verify to which system your phone is connected to. Menu Press the Menu Foxkey.

  • Page 95: Protect Yourself Against Calls

    Modify Foxkey. <Protection setting> Select the required setting and confirm with the Foxkey. ➔ The setting is stored. Note: You can deactivate an activated protection using Menu > Activated features > FoxkeyReset. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 96: Phone Book Management

    1. Select the contact you want. 2. Use the right navigation key to open the contact and highlight the call num- ber you want. 3. Specify the selected phone number as default number using the Default Foxkey. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 97 <Name, phone no.> Modify the contact data and confirm with the Foxkey. <Entry> Deleting an entry: Select the entry you want and press the Delete Foxkey. ➔ The entry is now deleted. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 98 Foxkey, select the contact and number type you want and confirm with the Save Foxkey. <Entry> Adding new contact: Press the Add new contact Foxkey, select the number type you want and con- firm with the Save Foxkey. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 99: Configuring Voice Mail

    You can improve the voice quality by recording the text through the handset. <Greeting> Playback the greeting: Select the greeting you want and press the Play Foxkey. ➔ You can monitor your personal greeting text and re-record it if necessary. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 100 • To find out how to configure call forwarding to your voice mail, refer to the chapter "Forwarding to voice mail", page 57. • For further information on voice mail refer to the "User’s Guide Voice Mail Systems" on the Aastra DocFinder. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 101: Configuring Presence/Presence Profile

    If you renamed your personal greeting, your greeting name is displayed here. Your caller obtains one of the personal greetings. The time and date are never given in the global greeting and personal greetings. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 102 After you have changed and saved the active presence profile you have to tem- porarily select another presence profile and then reactivate the presence pro- file you want in order to have the settings applied. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 103: Configuring Keys

    Setting up a key phone (Line keys must be set up by your system adminis- trator). Note: For more information about the Aastra M535 the expansion key module, see chap- "Using the Aastra M535 expansion key module", page "Aastra M530/Aastra M535 expansion key module (optional)", page 123.
  • Page 104 • The text mode for letter input is automatically activated. • You can use the Correction key to delete any incorrect character. • You can store only one call number on a configurable key of the Aastra M535 expansion key module.
  • Page 105 • In addition to the large number of predefined functions you can also write your own function. For more information please refer to the chapter "Function com- mands, function codes", page 112. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 106 Setting possibilities for ringing: • for no ringing tone, for instant ringing tone After10s, After20s ringing tone After30s and confirm with Foxkey. • You can listen to each setting using the Test Foxkey. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 107: Clearing A Key

    Select this function to delete the function key assignment. With this function you forward incoming calls directly to a different destina- Call Forwarding tion. For further information refer to chapter "Forwarding calls (Call forward- ing)", page 55. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 108 "Deflect a call during the ringing phase", page 41. This function lets you activate the headset mode. For further information Headset refer to chapter "Using a headset", page 24. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 109 74. You can charge the charges and call information of your outgoing and PIN call rebook incoming calls to certain projects. For further information refer to chapter "PIN telephony", page 74. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 110: Configuring Line Keys

    Setting possibilities for ringing: • for no ringing tone, for instant ringing tone After10s, After20s ringing tone After30s and confirm with Foxkey. • You can listen to each setting using the Test Foxkey. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 111 • The Handset and Hands-free settings only work when the ringing signal is activated. • If you select answer using Handset or Hands-free, you must also specify the Priority, with 1 being the highest priority, and 8 the lowest. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 112: Formulating Functions

    Seize line ("I"), "IR" Dial phone number last dialled ("R") "I201" Seize line ("I") and dial phone number 201 Seize line ("I"), "I*21201X" activate call forwarding unconditional ("*21") to phone number 201, disconnect ("X") Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 113 • You can only activate certain function codes if the same function cannot be obtained via the menu. • The availability of certain function code may be restricted depending on the sys- tem and software version. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 114: Installation And First-Time Operation

    Labelling the Aastra M530 expansion key module ........

  • Page 115: Equipment Provided

    Equipment provided Telephone connection cable Telephone and handset Handset connection cable Aastra 5370 Stand rest; can also be used as a Quick User's Guide and mounting frame for wall mounting safety information Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 116: Options

    Installation and first-time operation Options Plug-in power adapter Expansion key module Aastra M530 with write-on labels (incl. stand rest and connection cable) Expansion key module Aastra M535 with display (incl. stand rest and connection cable) Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 117: Setting Up And Mounting The Phone

    • Connect the phone as indicated in chapter "Connect Aastra 5370", page "Connect Aastra 5370ip", page 121. 25° 40° Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 118: Wall Mounting

    Ask your dealer for a list of suppliers for a suitable ribbon cable (only Aastra 5370ip). • You can only connect one Aastra M530 and one Aastra M535 (option) if the phone is wall-mounted.
  • Page 119 • Disconnect the phone cord and remove. • Carefully pull the stand rest away in the opposite direction. Wall set: • Carefully slide the phone upwards out of the stand rest. • Disconnect the phone cord and remove. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 120: Connect Aastra 5370

    Telephone connection Connecting the handset Headset connection Connecting the Aastra M530/Aastra M535 expansion key module or power supply Connecting your phone to the system • Plug the connector on the phone cord on the underside of the phone into the socket with the phone symbol.

  • Page 121: Connect Aastra 5370Ip

    Connecting the handset Headset connection Connecting the power supply Connecting the Aastra M530/Aastra M535 expansion key module Note: Your system administration will take care of the IP addressing and the commis- sioning of the phone. The IP addresses and other information about your phone is available in the setting mode.

  • Page 122: Connecting The Power Supply

    • Connect the power supply to the mains power. Logging the IP phone Your system administrator has to prepare the system before you can log on your phone. Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 123: Aastra M530/Aastra M535 Expansion Key Module (Optional)

    Aastra M530/Aastra M535 expansion key module (optional) You can connect 1 Aastra M530 expansion key module with 20 configurable keys or 1 Aastra M535 expansion key module with 3x15 configurable keys to your phone. Each key has an LED for visual signalling.
  • Page 124 • Unplug the phone cord from the socket on the underside of the phone. • Attach Aastra M530/Aastra M535 expansion key module to the right of the phone until you feel and hear it snap into place, as indicated in the following figure.

  • Page 125: Labelling The Aastra M530 Expansion Key Module

    Installation and first-time operation Labelling the Aastra M530 expansion key module Write-on labels for the configurable keys can be found on the Aastra 400 DocFinder. You can fill out the fields directly on your PC and then print out the labels.

  • Page 126: Further Information

    Declaration Open Source Software (Aastra 5370ip)........

  • Page 127: Troubleshooting

    The key for a reconfiguration may be locked in the system. Contact your system administrator for more information. The expansion key module Aastra M530/Aastra M535 possibly has not sufficient power supply. Contact your system administrator for more information. Insufficient display contrast The setting for the display contrast is inadequate.

  • Page 128: Declaration Open Source Software (Aastra 5370Ip)

    Further information Declaration Open Source Software (Aastra 5370ip) About Open Source Software This product contains Open Source Software from third-party suppliers subject to the GNU licence provisions GPL (GNU General Public License) and LGPL (GNU Library/Lesser General Public License). The licence texts for the GPL and LGPL and for the source code of the software sec- tions listed below are available at www.aastra.com/docfinder...

  • Page 129: Communication System And Software Versions

    The corresponding text sections are identified by a letter inside square brackets [a]. The list below indicates which system versions support the relevant features. Contact your system administrator for more information. R2.0 R3.0 Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...

  • Page 130: Index

    Index CLIP ..................69 CLIR ..................69 Aastra Alarm Server ............75 Communication system ........94 Absence information ............54 Conference call ...............47 Accessories (Safety information) ........ 6 Configurable key ............16 Acknowledging an appointment call .....64 Configuring: Actions following an alarm ........65 key ................103 Activating screensaver ..........93...
  • Page 131 Enters digits ..............28 Equipment provided ..........115 Labels ...............16 Exclusion of liability ............8 LAN ................ 121 Expansion key module: LED indicator: Aastra M530/Aastra M535 ........ 123 ..................32 Connections ............123 Limited Warranty (Australia only) ......10 LED ................27 Line key: ..................81 Answering a call on a Line key ......81...
  • Page 132 Number key ..............104 the display ..............85 the ringing properties ...........87 the ringing volume ..........87 One number user concept ........... 7 Shift key Aastra M535 ...........16 Open listening ..............22 Silent intrusion ..............71 Open Source Software ..........128 Software version ............129 OpenCount ...............74...
  • Page 133 ................61 Unlock ................60 Volume ................87 Upper and lower case ..........29 Volume/cursor keys ............16 User information .............. 8 Using: Wall mounting ............. 118 a headset ..............24 the display and operating elements ....25 Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013...
  • Page 134 Conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive1999/5/EC. • all our products are manufactured in conformity with RoHS (2011/65/EU). The product-specific declarations of conformity can be found on the Aastra 400 DocFinder: www.aastra.com/docfinder.

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