Page 1 OpenCom 510 Mounting and Commissioning User Guide...
Page 2 Thank you for choosing this Aastra DeTeWe product. Our product meets the strictest requirements with regard to quality and design. The following operating instructions will assist you in using your OpenCom 510 and answer most of the questions that may arise.
Page 3 Preliminary Information ........20 Construction of the OpenCom 510 .......20 Scope of Delivery .
Page 4 Interfaces and Connectible Terminals ..... . 40 Overview............40 Ports .
Page 5 Brief Guide to Initial Configuration .......83 Configuring the OpenCom 510........85 8.2.1...
Page 6 Voice over IP (VoIP)........105 10.1 Quick start .
Page 7 PBX Cascading ......... . . 144 12.1 Variants of PBX Cascading .
Page 8 15.1.3 Pickup............171 15.1.4 Hunt Groups .
Page 9 18.5 RAS Settings........... 197 18.6 Branch Connections .
Page 11: Features
Features Features The OpenCom 510 is a communications system for integrated voice and data com- munication. The most significant feature of this communications system is its modular structure. The OpenCom 510 is designed for installation in a 19" frame. The frame itself can be installed in a 19" wall-mounted enclosure or in a 19" floor- standing cabinet.
Page 12 PBX (ISDN point-to-point connection). For an overview of interface cards, refer to Modules starting on page 59. The OpenCom 510 firmware is designed for a maximum of 600 users. For infor- mation on system limitations, refer to Technical Data starting on page 209.
Page 13 Features The OpenCom 510 can be integrated into an existing local area network (LAN) and used as an Internet access router and mail client by all workstations in the LAN. The OpenCom 510 can be configured and programmed by means of a web browser (web console).
Page 14 Internet service provider, the OpenCom 510 can be configured accordingly. The OpenCom 510 can also be used for IP configuration if there is no IP-capable client network. An integrated DHCP server and a DNS server will take over IP address administration and name resolution for the client PCs.
Page 15 In addition, users who have had a voicebox configured for themselves, can let themselves be notified of new voicebox messages via e-mail. Important events and errors are kept by the OpenCom 510 in an internal log book: the error store. To inform or alert the system administrators, entries in the log book (system messages) can be sent via e-mail.
Page 16 Further Network Features You can enable staff to dial into the LAN by means of RAS access. In addition, you can configure a LAN-to-LAN link via ISDN. Two OpenCom 510 systems can thus connect their LANs for on-demand dial-in (from both sides).
Page 17: Factory Settings
OpenCom 510. The “Standard” user group, because of its default set- tings, is well suited as a starting point for the creation of user groups for normal users of the system (e.g.
Page 18 Factory Settings Authorisations user logs on to the web console. All terminals are then auto- matically allocated to the “Guests” group. For further infor- mation on configuring user groups and users, refer to the on- line help chapter “User Manager”. The following terminal functions are preset for the “Administrators”...
Page 19 The cost multiplier is set to 100%, i.e. the costs are not multiplied by any factor. There are no preset basic amounts for the charging of calls. ■ Speed dialling is possible, provided it has been configured in the OpenCom 510 central telephone book. ■ Keypad dialling is possible. ■...
Page 20: Internet Functions
■ Users can use the OpenCTI 50 to send short messages to other users. ■ Every user can change the configuration of the OpenCom 510. ■ Every user can create a personal telephone book and edit entries in the central telephone book.
Page 21 Factory Settings Internet Functions ■ IP address: 192.168.99.254 ■ Network mask: 255.255.255.0 The following addresses are transmitted to the LAN’s client PCs using DHCP or PPP: ■ Gateway address: 192.168.99.254 ■ Domain name: domain ■ Domain name server: 192.168.99.254 ■ PPP addresses: 192.168.100.0 to 192.168.100.10 ■...
Page 22: Preliminary Information
Construction of the OpenCom 510 Preliminary Information Construction of the OpenCom 510 The OpenCom 510 is designed to be used in 19" rack systems. It comprises the fol- lowing: ■ A 19" mounting frame for the modules. In a fully configured system, the fol- lowing modules will have been installed (and all slots will be occupied): 2 power supply units, 1 control module, 12 interface cards.
Page 23: Declarations Of Conformity
– 1 CompactFlash Card; the firmware is stored on this card. This card is included in the scope of delivery only if the 1-12 frame is the first frame ordered and not being used to expand the OpenCom 510. All other components (e.g. second power supply unit, interface cards and accompanying cables) are included as per the customer’s order.
Page 24: Installation
The MPS+1-AC power supply unit may not be opened as this may lead to exposure to hazardous voltage! Defective power supply units must be sent to the manufacturer for repairs. Always use the original packaging when packing OpenCom 510 components for transport or storage. CAUTION! Static charge can damage the OpenCom 510.
Page 25: Notes On The Mains Supply
Always use a dedicated circuit with 10 A protection to supply the 19" frame (1- 12 frame). If the OpenCom 510 is being powered by two MPS+1-AC power supply units, each of the two units must be plugged into its own mains socket. It is not permissible...
Page 26: Notes On Installing The Opencom 510
4.1.4 Notes on Installing the OpenCom 510 Do not allow any fluid to enter the OpenCom 510 as this may cause electric shocks or short circuits. Do not install the OpenCom 510 during a thunderstorm. Do not connect or dis- connect any cables during a thunderstorm.
Page 27: Notes On Installing Terminals
OpenCom 510 to a Local Area Network (LAN). Installation, Ambient Conditions The ambient temperature for operating the OpenCom 510 must be between +5 °C and +40 °C. To maintain a safe ambient temperature, install the OpenCom 510 in a properly ventilated location, away from sources of direct heat.
Page 28: Installation In A 19" Rack
Installation Installation in a 19" Rack If the OpenCom 510 is to be installed together with other electronic equipment in a 19” cabinet, ensure that the air intake temperature for the OpenCom 510 does not exceed +40 °C. The OpenCom 510 may also be connected to an IT system.
Page 29: Installing Modules
Left and right screw points for earthing wrist strap or circuit common con- nection between 1-12 frame and 19" rack Note: If the OpenCom 510 is to be used as a wall-mounted instead of a floor-standing system, it must be installed in a standard-type wall-mounted enclosure using 19" mounting technology.
Page 30: Notes On Disconnecting The Mains Supply
4.4.2 Notes on Disconnecting the Mains Supply DANGER! Hazardous voltages inside the device! The OpenCom 510 must be disconnected from the mains supply for the following installation work: ■ Installation of the central control module ■...
Page 31: Installing The Central Control Module
If you unplug the mains cable of the group 1 (A) power supply unit, the OpenCom 510 ceases to be operational. However, slots 7 - 12 (D) will still be sup- plied with operating voltage. (Refer to the illustration OpenCom 510: 1-12 frame slots on page 27 to determine the location of the modules specified in parentheses above.)
Page 32 6. Carefully push the central control module into slot 0 (see also the illustration OpenCom 510: 1-12 frame slots on page 27). The printing on the front of the module should be at the top.
Page 33: Installing Interface Cards
Explanatory Note on Shutting Down the System If the OpenCom 510 is disconnected from the mains supply, its main memory is deleted. The main memory stores the current configuration data, which are regu- larly copied to the CompactFlash memory card. Restarting the system causes it to...
Page 34 Installation Installing Modules MX+S01-8 Detail: Printing on the front of an “MX+S01-8” type interface card CAUTION! Static charge can damage electronic devices. Observe the regulations regarding electrostatically sensitive components. 4. Carefully push the interface card into the corresponding slot. The printing on the front of the module should be at the top (see illustration in previous instruction).
Page 35: Installing A Power Supply Unit
The tick indicates that the interface card is operational. 4.4.5 Installing a Power Supply Unit Depending on the number of installed modules (interface cards), either one or two power supplies are required (see A and B in the illustration OpenCom 510: 1-12 frame slots on page 27): ■...
Page 36 Installing Modules DANGER! Hazardous voltages inside the device! 3. Unplug all of the mains cables of the OpenCom 510 to disconnect the system from the mains supply. Power supply units must not be installed if the OpenCom 510 is switched on! Refer to Notes on Disconnecting the Mains Supply starting on page 28.
Page 37: Backplane
Should you need to exchange the backplane, proceed as follows: DANGER! Hazardous voltages inside the device! 1. Unplug all of the mains cables of the OpenCom 510 to disconnect the system from the mains supply. Refer to Notes on Disconnecting the Mains Supply starting on page 28.
Page 38 6. Cover any unused slots with dummy covers (included in the scope of delivery). The dummy covers must be securely screwed to the frame! 7. Switch the OpenCom 510 on again. To do so, reconnect the power supply unit with the mains supply (if you are powering the OpenCom 510 with two power supply units, connect the second unit as well).
Page 39: Uninterruptible Power Supply
Uninterruptible Power Supply The backplane serial number is also used to encode the PARK of a DECT system. If you are using a DECT system with the OpenCom 510, you will need to re- enter the PARK. 11.You can determine the new PARK in the System Info: Versions menu in the Configurator.
Page 40 Testing the Power Failure Circuit You can test the configuration as follows: 1. Disconnect the OpenCom 510 from the mains supply (see instructions in Installing the Central Control Module starting on page 29, steps 1 to 3). 2. Disconnect the NTBA from the mains supply.
Page 41 Installation Power Failure S17/18 S19/20 MX+S01-8: Location of the DIP switches for the power failure circuit...
Page 42: Interfaces And Connectible Terminals
Terminals Overview The OpenCom 510 interfaces have been implemented as RJ45 sockets on the front of the interface cards and the central control module. No special proprietary cables are required. Patch panels can be connected by means of standard patch cables.
Page 43: Port
Interfaces and Connectible Terminals Ports Overview: Interfaces and Connectible Terminals Interface Terminals/Systems Page (internal) ISDN terminals (DSS1 protocol): telephones, fax machines, base stations and handsets, ISDN cards for PCs Digital terminals (ISDN terminals, system telephones) and DECT base stations Analogue terminals: telephones, G3 fax machines, (external or internal) modems, external music-on-hold devices, external voice mail systems, external intercom systems...
Page 44: Termination
Interfaces and Connectible Terminals Ports The following table explains the S interface pin assignment. Pin Number Assignment Not used Not used Send + Receive + Receive - Send - Not used Not used 5.2.1 Termination Each interface card has 16 DIP switches (S1 to S16, two per S interface).
Page 45 S interface cards must be activated. In a typical configuration, the OpenCom 510 will be connected to the network ter- mination for basic access (NTBA) with an externally switched S port; therefore, all terminating resistors of the interface card are activated in the default setting.
Page 46 You can connect the OpenCom 510 to the NTBA or to a second OpenCom 510 for PBX cascading. To connect the OpenCom 510 to the NTBA, wire pins 3, 4, 5, 6 of the NTBA and of the OpenCom 510 1:1.
Page 47 For the pin assignment of crossed ISDN cables, refer to the illustration Wiring for direct connection on page 44. If the terminal did not come with a suitable ISDN cable, contact your dealer or Aastra DeTeWe distributor. The length of an internal S bus cable must not exceed 150 m.
Page 48: Technical Information
Interfaces and Connectible Terminals Ports Note on the MS+UPN2-8 Interface Card interfaces can only be used to connect DECT base stations if the MS+UPN2-8 has been installed in the master system; if this card is in the slave system, it is not possible to connect any DECT base stations to the card’s U interfaces.
Page 49 Interfaces and Connectible Terminals Ports base station must be connected to the first U port of the pair by means of a 1:1 cable (system telephone cable). Pin Assignment 1 2 3 4 5 6 7 8 interface pin assignment The following table explains the U interface pin assignment.
Page 50: A/B Ports
■ external intercom systems. Please note: Observe the following notes on connecting analogue termi- nals. Terminals that do not satisfy the technical requirements for connection with the OpenCom 510 may cause damage to the communications system!
Page 51 A suitable external device for music on hold is the Genius 2000, manufactured by Speech Design. If you are not using an external MoH device, the OpenCom 510 offers an internal MoH feature: You can change the MoH melody in the SYS Con- figuration: Components menu of the Configurator.
Page 52: Technical Information
Interfaces and Connectible Terminals a/b Ports to use the actor port of the OpenCom 510 instead of the “DoorLine” relay. The “DoorLine” actor can be operated only when the speech channel is open at the same time. The internal actor can be operated at any time.
Page 53: Lan Port
OpenCom 510 into a company LAN (Local Area Network) with the use of a 10-Mbit hub or switch. In such a configuration, the OpenCom 510 can, for example, act as an IP router for establishing Internet connections.
Page 54: Service Pc
NTBA Crosslinked twisted pair cable TCP/IP PPPoE Modem Network connection of the OpenCom 510 via ISDN and DSL 5.5.2 Service PC The Ethernet interface can also be used to connect a service PC using a crossed Ethernet cable. COM Port The COM port (V.24-1 interface) on the MC+1-3 central control module can be...
Page 55 Interfaces and Connectible Terminals COM Port Pin Assignment 1 2 3 4 5 6 7 8 9 10 V.24 interface pin assignment The following Table explains the V.24 interface pin assignment. Pin Number Assignment GND (EED) Not used Not used...
Page 56: System Telephones
OpenPhone 71/73/75: Extensions and accessories for system telephones Power supply unit OpenPhone 71/73/75: Extensions and accessories for system telephones Power supply unit The power supply unit 4516000 (in Britain operate only the AC adapter with the part no. 4516001) is required in the following cases: ■...
Page 57: Keypad Extensions
The number of keypad extensions connected to a system telephone (up to three) can be set in the Configurator of the OpenCom 510’s Web Console (in the menu PBX Configuration: Devices: System Phones or VoIP Phones). Here the keys can also be programmed as call keys or assigned functions or destination call numbers.
Page 58 Guard against static charges! Static charges can damage the OpenCom 510’s electronic components. Make sure you discharge yourself and your tools before and during any installation work on the OpenCom 510 and any connected terminals. Use discharging underlays or antistatic mats where possible.
Page 59: Headset
OpenPhone 71/73/75: Extensions and accessories for system telephones Headset This symbol on the system tele- phone indicates the connector for the keypad extension. It is on the underside of the telephone. This symbol on the keypad extension indicates the con- nector for a further keypad extension.
Page 60 OpenPhone 71/73/75: Extensions and accessories for system telephones Headset The headset must comply with DIN Norm EN 60950-1 Point 6.2 (“Safety of infor- mation technology equipment including electrical business equipment”). Connecting a headset to a system telephone The connector for the headset is in the bottom of the system telephone’s casing and is indicated by this symbol 1.
Page 61: Modules
Modules Modules This chapter provides detailed technical information on the modules which can be installed in the OpenCom 510. You will find information on their respective fields of application, along with technical and operational information and notes on indicators. The modules fulfil the following tasks: ■...
Page 62: Module Naming Conventions
Modules Module Naming Conventions Module Naming Conventions Modules are named according to a schema which enables the deduction of the module’s type and function: Mx+y1-z Abbr. Meaning Module Indicates the module type as follows: Control Subscriber Trunk Subscriber/Trunk Power Supply Character used to divide the product name Indicates the interface type as follows: Analogue interface...
Page 63: Overview Of Available Modules
Modules Overview of Available Modules Overview of Available Modules The following table provides an overview of modules available for the OpenCom 510: Name Description Page MPS+1-AC Power supply with AC/DC transformer MC+1-3 Central control module with three interfaces MT+S2M1-1 Trunk module with one S...
Page 64: Mps+1-Ac
MPS+1-AC Field of Application The MPS+1-AC power supply unit supplies power to the first six slots (1 to 6) of the OpenCom 510. It converts the (220 V/110 V) AC input voltage into DC voltage +3.3 V and 42 V.
Page 65 Modules MPS+1-AC MPS+1-AC MPS+1-AC: Front view Technical Data The following data refer to the supply of power to the first six slots. Input Voltage Rated voltage 230 V via standard IEC connector Voltage range 95 V to 275 V Rated current 2.0 A at 115 V 1.0 A at 230 V 0.9 A at 275 V...
Page 66 Modules MPS+1-AC +3.3 V Output Voltage Rated voltage +3.3 V Voltage range +3.2 V … +3.4 V Rated current 10.0 A Current limitation 12 A to 15 A Short-circuit Continuous short-circuit protection –42 V Output Voltage Rated voltage –42 V Voltage range –40 V …...
Page 67: Mc+1-3
MC+1-3: Front view Field of Application The MC+1-3 module is the central control module of the OpenCom 510. It can be installed in slot 0 only (at the left end in the 1-12 frame; see Slots starting on page 27).
Page 68 Aastra DeTeWe distributor or local retailer if you want to pur- chase one of these cards. ■ The Ethernet port (10/100 Mbits/s) can be used to connect the OpenCom 510 to the LAN. ■ The V.24-1 interface can be used to connect additional apparatus, e.g. a com- puter for analysing call charges.
Page 69 Operational Information If you need to exchange the central control module, shut down the system first! The OpenCom 510 must be disconnected from the mains supply (see Installing the Central Control Module starting on page 29). Do not pull the CompactFlash card during operation as this may cause data to be...
Page 70: Mt+S2M1-1
32 HDLC controllers for RAS, ISP and DECT data. MT+S2M1-1 MT+S2M1-1 MT+S2M1-1: Front view Field of Application The MT+S2M1-1 interface card provides one ISDN S interface for connecting the OpenCom 510 either to a primary rate access or to a second PBX (ISDN point-to- point connection).
Page 71 Modules MT+S2M1-1 The MT+S2M1-1 interface card can be installed in any of the slots (1 to 12) of the OpenCom 510 (see Slots starting on page 27). Technical Information ■ The MT+S2M1-1 interface card can also be installed in a slave system.
Page 72 Modules MT+S2M1-1 The following table shows the pin assignment for the RJ45 connector of the power feed cable (labelled “–42 V”; see the illustration MT+S2M1-1: Front view on page 68): Pin Number Assignment Not used Not used –42 V –42 V Not used Not used Indicators...
Page 73: Mx+S01-8
The MX+S01-8 interface card provides eight 8 S interfaces which can be used for either external connections, i.e. to connect the OpenCom 510 to a digital network (PSTN, Public Switch Telephony Network), or internal connections, i.e. to connect digital terminals (ISDN telephones, ISDN fax machines etc.) to the OpenCom 510.
Page 74 Modules MX+S01-8 ■ DIP switches S1 to S16 can be used to activate a 100-ohm terminal resistor (default: on). For further information, refer to Termination starting on page 42. ■ The power failure circuit can be activated by means of DIP switches S17 to S20 (default: off ).
Page 75: Ms+Upn1-8
Modules MS+UPN1-8 The LEDs indicate the following: LED 1: Constantly yellow At least one connection established through the interface card is active. LED 2: Constantly green The interface card is operational; the slot has been activated (flickering is normal). Flashing yellow The interface card is ready, but the slot has not been activated or the interface card has not been configured yet.
Page 76 Modules MS+UPN1-8 The MS+UPN1-8 interface card can be installed in any of the slots (1 to 12) of the OpenCom 510 (see Slots starting on page 27). Technical Information ■ The MS+UPN1-8 interface card can also be installed in a slave system.
Page 77 Modules MS+UPN1-8 MS+UPN1-8 MS+UPN1-8 The LEDs indicate the following: LED 1: Constantly yellow At least one connection established through the interface card is active. LED 2: Constantly green The interface card is operational; the slot has been activated (flickering is normal). Flashing yellow The interface card is ready, but the slot has not been activated or the interface card has not...
Page 78: Ms+Upn2-8
DECT base stations. The MS+UPN2-8 interface card can be installed in any of the slots (1 to 12) of the OpenCom 510 (see Slots starting on page 27). Technical Information ■ The MS+UPN2-8 interface card can also be installed in a slave system.
Page 79 Modules MS+UPN2-8 MS+UPN2-8 MS+UPN2-8: LEDs The LEDs indicate the following: LED 1: Constantly yellow At least one connection established through the interface card is active. LED 2: Constantly green The interface card is operational; the slot has been activated (flickering is normal). Flashing yellow The interface card is ready, but the slot has not been activated or the interface card has not...
Page 80: Ms+A1-8
The MS+A1-8 interface card provides eight analogue interfaces for connecting analogue terminals. The MS+A1-8 interface card can be installed in any of the slots (1 to 12) of the OpenCom 510 (see Slots starting on page 27). Technical Information ■...
Page 81 Modules MS+A1-8 MS+A1-8 MS+A1-8: LEDs The LEDs indicate the following: LED 1: Constantly yellow At least one connection established through the interface card is active. LED 2: Constantly green The interface card is operational; the slot has been activated (flickering is normal). Flashing yellow The interface card is ready, but the slot has not been activated or the interface card has not...
Page 82: Ms+A1-4
The MT+A1-4 provides interface card four analogue interfaces for connecting analogue trunk lines. The MT+A1-4 interface card can be installed in any of the slots (1 to 12) of the OpenCom 510 (see Slots starting on page 27). Technical Information ■...
Page 83 Modules MS+A1-4 MT+A1-4 MT+A1-4: LEDs The LEDs indicate the following: LED 1: Constantly yellow At least one connection established through the interface card is active. LED 2: Constantly green The interface card is operational; the slot has been activated (flickering is normal). Flashing yellow The interface card is ready, but the slot has not been activated or the interface card has not...
Page 84: Configuration
The OpenCom 510 Web console Using the Web console, you can: ■ perform the initial configuration of the OpenCom 510, ■ configure users of the OpenCom 510 and authorise them to use certain system services, ■ carry out further system maintenance, ■...
Page 85: Brief Guide To Initial Configuration
For the initial configuration you can connect the PC to the OpenCom 510 via the Ethernet port. The TCP/IP network protocol is used to set up a connection via one of these ports. You can then open the Web console of the OpenCom 510 and call up the Configurator from there.
Page 86 Configuration Brief Guide to Initial Configuration Note: To support your next configuration steps, you should activate the Assistant mode on the entry page of the Con- figurator. Please also pay attention to the online help. Setting the IP address in Windows XP Tip: To find out the IP address of the Web console, enter the code *182...
Page 87: Configuring The Opencom 510
If the configuration PC gets its IP address automatically from the OpenCom 510 or if the OpenCom 510 is entered as the domain name server, you can also start the Web console by entering the DNS name. The DNS name in the factory setting is host.domain.
Page 88 4. Confirm this by clicking on OK. This puts all connected terminals into the “Guest” user group with restricted user rights. In this way you prevent interna- tional external calls from the terminals, for example, while you are configuring the OpenCom 510 and the users. OpenCom 510: dialogue box for initial access...
Page 89: Loading The Online Help
2. Then select the Log-off command in the upper menu bar. 8.2.5 Preconfiguration Configuration of the OpenCom 510 can be prepared at your Aastra DeTeWe Cus- tomer Service Centre or by an authorised DeTeWe dealer. For this purpose, a OpenCom 510 installed here is programmed with the customer data (e.g. user...
Page 90: Offline Configurator
181. 8.2.7 Remote Configuration The OpenCom 510 configuration can also be altered or updated remotely by a cus- tomer service centre or authorised dealer. This requires activation of internal RAS access in the OpenCom 510 for the customer service centre/authorised dealer.
Page 91 Using remote configuration, all OpenCom 510 settings (with the exception of the system PIN) can be edited or updated. New software versions of the OpenCom 510 and the software for the connected system terminals and base stations can also be installed (see the SYS Configuration: Firmware menu in the Configurator).
Page 92: Codes For Ip Configuration
The IP configuration of the OpenCom 510 is performed on the Web console in the Configurator, in the NET Configuration: LAN menu. In the event that the IP configuration of the OpenCom 510 has to be changed and access via the Web console is not possible, you can also use a code digit procedure to change these basic settings.
Page 93: Saving And Loading The Configuration
“0000”. 8.2.9 Saving and Loading the Configuration Configurations are saved in a file archive and can be loaded to the OpenCom 510 either locally from a connected configuration PC, or by remote configuration. The following configuration and customer data can be saved and loaded again: ■...
Page 94: Loading Sw Updates
The terminal software is part of the OpenCom 510 software and is automatically loaded into the terminals via the OpenCom 510 if the software version in the ter- minal is different from the terminal software stored in the OpenCom 510.
Page 95: Generating Your Own Moh Files
The MoH file must be coded with 8000 Hz, 8 bit mono in accordance with CCITT, A- Law. This coding is required for the OpenCom 510 and can be set in the “Sound Recorder” when you save the file under Format (CCITT, A-Law) and Attributes (8000 Hz, 8 bit mono).
Page 96: Configuration Examples
(if the multi-company variant is acti- vated). In addition, the OpenCom 510 can be used as an Internet access server. RAS access can also be implemented using the OpenCom 510, which enables the integration of external staff in the LAN.
Page 97: Introduction To Tcp/Ip
In a single LAN it is possible to use various protocols for the transmission of data. The connection between a workstation computer and the OpenCom 510 runs via the IP protocol (also named TCP/IP) used on the Internet. IP can be used together with other protocols (e.g.
Page 98: Opencom 510 In A Serverless Lan
DNS, Internet) Ext. PC 1 PC 2 The OpenCom 510 in a serverless LAN In a serverless LAN, the OpenCom 510 takes over the IP configuration of the con- nected workstations. All IP settings necessary for the workstations are assigned by...
Page 99: Dns Name Resolution
OpenCom 510 is not visible in the network environment. 9.3.2 Internet Access If access to an ISP has been configured on the OpenCom 510, the OpenCom 510 can be operated as an Internet access server without any additional configuration of the workstations. When you want to see a Web page, you simply type the URL (uniform resource locator;...
Page 100: Ras Access
Internet as the domain name (“firm-open- com.co.uk” for example). 9.3.3 RAS Access You can establish a connection to the OpenCom 510 from an external PC via an ISDN card. The necessary IP settings are transmitted by the OpenCom 510 on establishment of the connection.
Page 101: Dns Name Resolution
You will find details in the server documentation. 9.4.2 Internet Access You can also use the OpenCom 510 as an Internet access server in a LAN with an IP-enabled server. To do this, you must enter the OpenCom 510 IP address on the...
Page 102: Ras Access
There are two different ways of suitably configuring the internal DNS server. You can enter the OpenCom 510 IP address as a DNS forwarder. If you require access to extended DNS information, you can also configure the DNS server for a recursive DNS request without the DNS forwarder.
Page 103: Branch Link
Branch Link You can use the OpenCom 510 to interlink two LANs via ISDN. To do this, you configure two OpenCom 510 systems so that they can dial in to each other. In order for this to work, the two LANs must be configured for different IP address ranges (subnetworks).
Page 104: Useful Information On Internet Access
The OpenCom 510 in a LAN-to-LAN link In the Configurator, NET Configuration: Branch menu you can configure the dial-in settings. The OpenCom 510 will set up a connection whenever a IP data transfer to the other LAN is requested. Note that such a connection is only set up when specific requests are made. These can be for FTP file transfers, e-mails or downloading Web pages.
Page 105: Using The Web
OpenCom 510. These e-mail accounts are then checked at regular intervals. If there are new e-mails in an e-mail account, and the OpenCom 510 has been con- figured for this function, the user specified in the OpenCom 510 user account is...
Page 106 ■ The protocol will function without TCP/UDP port numbers, e.g. ICMP or IGMP. The OpenCom 510 NAT has suitable processes for ensuring the functions of many important protocols affected by these rules. These are the protocols FTP (in “active” mode), CuSeeMe (“videoconferencing”), IRC (“chat”), ICMP errors (“traceroute”) and ICMP echo (“ping”).
Page 107: Voice Over Ip (Voip)
The control of the data connections used makes it possible to define exactly the voice and service quality. VoIP telephony over the Internet using the OpenCom 510 provides you with the following options (see also SIP Telephony starting on page 117): ■...
Page 108: Quick Start
Quick start 10.1.1 IP System Telephony VoIP system telephony can be quickly and easily set up using OpenCom 510. 1. Install a Media Gateway card MG+ETH1-1Call up the Configurator and go to the page PBX Configuration: Ports: Slots. Click on the corresponding slot. Under Configured, select MGC VoIP.
Page 109: External Sip Line
Local Area Network (LAN). 10.1.2 External SIP Line If your OpenCom 510 has access to the Internet, you can an easily and quickly set up an SIP line. 1. Install a Media Gateway card (see MG+ETH1-1 starting on page 115).
Page 110: Internal Sip Telephony
2. Call up the Configurator and go to the page PBX Configuration: Ports: Slots. Click on the corresponding slot. Under Configured, select MGC VoIP. Optional: enter an IP address from the OpenCom 510 IP network which is not being used, such as 192.168.99.253 under IP Address Configured. Click on Apply.
Page 111 Voice over IP (VoIP) Quick start 5. An internal SIP telephone can be operated with a dynamically assigned IP address. If the SIP telephone has its own Web interface, for example, a static IP address can be practical. Click on New on the NET Configuration: LAN: DHCP Server page.
Page 112: Fundamentals
Voice over IP (VoIP) Fundamentals 10.2 Fundamentals VoIP makes the transmission of voice and telephony signalling via IP (“Internet Protocol”) possible. After a connection is established, the terminal collects voice data (PCM data), which is then sent to the receiver using an IP packet. PCM data can also be compressed to save bandwidth.
Page 113: Voice Quality
Voice over IP (VoIP) Fundamentals Longer voice data packages are generally used for SIP telephony over the Internet. The following table provides an overview of the required bandwidth for a tele- phone connection with various parameter settings. The values apply to half- duplex ethernet;...
Page 114 Voice over IP (VoIP) Fundamentals Quality Levels for Voice Transmission with VoIP Level Voice Comprehensibility Comparable to Satisfactory Limited Defective GSM > 4 Unacceptable No Connection When a call is set up, the terminals involved negotiate the voice-data compression (“codec”) that will be used. This is the first factor that determines the achievable quality level: ■...
Page 115: Optimisation
(“Layer 2 switching”) avoids collisions. Modern switch components also evaluate the TOS byte of IP packets, thereby providing the optimal prerequi- sites for VoIP telephony. Note: The OpenCom 510 uses a TOS byte (“Type of Service”) value of 0xB8 for IP packets with VoIP data. This requests...
Page 116: Call Set-Up
Various IP-based protocols are used for system telephony via the Internet protocol (“IP”) (see also Start Procedure starting on page 125). Multiple TCP connections are made between an IP telephone and OpenCom 510 for the telephone’s start pro- cedure, registration and signalling.
Page 117: Media Gateway (Mgw)
The MG+ETH1-1 interface card provides 16 Media Gateway channels for VoIP. The MG+ETH1-1 interface card can be installed in any of the OpenCom 510’s slots (1 to 12, see also the chapter Slots starting on page 27). Up to four MG+ETH1-1 interface cards can be operated.
Page 118 Voice over IP (VoIP) Media Gateway (MGW) ■ No settings need to be made on the interface card. Pin Assignment The ethernet port’s pin assignment is designed for a direct connection, via a RJ45 patch cable, to an ethernet Switch. You will need a cross-link cable (“Cross-over Cable”) for connection to a PC.
Page 119: Sip Telephony
SIP Telephony The SIP Internet (Session Initiation Protocol) protocol provides you with a low-cost, standardised option for telephoning via IP-based networks. OpenCom 510 enables you to use external SIP telephone connections (“SIP trunk lines”).Fur- thermore, internal SIP subscribers, SIP telephones or SIP telephony software are also supported.
Page 120 Firewall or NAT configuration of the Internet gateway product used. Do not use OpenCom 510 as an Internet gateway if the product used is to be compatible with SIP telephony. These products provide a “Full Cone NAT”...
Page 121: Internal Sip Subscribers
SIP telephones connected via LAN or SIP pro- grammes installed on workstation computers can thus establish connections to all other devices or trunks connected to the OpenCom 510. For operation as a SIP server a MG+ETH1-1 is required.
Page 122 The text portion of the SIP-URI (“Display Name”) is not evaluated at log-on from the OpenCom 510. The series of characters before “@” is the “User Name” or “SIP Username”. The internal call number of the user must always be used here...
Page 123 Alongside code number procedures, SIP subscribers can also use a series of func- tional features realized via the SIP protocol. The OpenCom 510 is the ending for all SIP connections as opposed to what is usually the case on the Internet. This enables SIP subscribers to use OpenCom 510 features.
Page 124: Voip System Telephones
Voice over IP (VoIP) VoIP System Telephones Features Notes Call transfer before and during a call; operation must be available. Blind Transfer SIP only: forwarding an incoming call without accept- ing the call; feature must be supported by SIP tele- phone or by the SIP software.
Page 125 Voice over IP (VoIP) VoIP System Telephones ■ Two RJ45 connector ports are available for ethernet connection. The ports are connected to one another via the telephone’s internal switch. The switch sup- ports 10 Mbit/s or 100 Mbit/s full-duplex with priority given to VoIP data trans- mission.
Page 126: Voip System Telephone Configuration
TFTP IP protocols. After the power supply is assured, the device’s internal boot loader is started which controls the further start procedure. Standard operating procedure is to contact the OpenCom 510’s DHCP server so that the start procedure can be concluded without problems. To register a new VoIP system telephone, proceed as follows: 1.
Page 127: Start Procedure
DHCP service program’s online help or handbook. The MAC address of all VoIP system telephones always begins with 00:30:42. 2. Configure a fixed IP address for the OpenCom 510. To do this, call up the Con- figurator and open the NET Configuration: LAN page. Click on the Change button.
Page 128 Voice over IP (VoIP) VoIP System Telephones An external DHCP server can also control a VoIP system telephone’s start pro- cedure. In this case, system software matching the type of VoIP system telephone must be transferred via TFTP. The file name determined by the telephone type. Telephone type File name OpenPhone 63 IP...
Page 129: Local Configuration
Voice over IP (VoIP) VoIP System Telephones OpenCom 510 checks the MAC address sent with the registration and confirms the registration request if the VoIP system telephone is listed in the menu PBX Configuration: Devices: VoIP Phones. The keep-alive time, port number (8101) for telephony signalling and the value to use for the TOS byte are also communicated in the registration answer.
Page 130 Voice over IP (VoIP) VoIP System Telephones 1. The “IP Phone Configurator” can be started directly from the Product CD. Start Windows Explorer. Navigate to the Product CD. Double-click the “Aastra- DeTeWe\IpPhoneConfigurator.jar” file. The “IP Phone Configurator” dialogue opens. Select the desired language setting (“English”...
Page 131 VoIP system telephone (see table on page 126). Registration IP address and Registration port: This is where you usually enter the IP address of the OpenCom 510 and the port number 8100.
Page 132: Openphone Ipc
Voice over IP (VoIP) OpenPhone IPC Default gateway: Click on the Add parameter command to have this optional entry field displayed. Then enter the IP address of the router (“Default Gateway”). Click on the Delete button to remove the optional parameter. SYSLOGD: For monitoring purposes, VoIP system telephone messages can be sent to a Syslog server.
Page 133: Installation
10.6.2 Configuration Analogue to the VoIP system telephones, the OpenPhone IPC creates multiple IP connections to the OpenCom 510. When you start the program for the first time, the Options dialogue is automatically opened. Here you must configure the fol-...
Page 134 Voice over IP (VoIP) OpenPhone IPC 1. Enter in the VoIP IP Address field the OpenCom 510’s IP address. 2. Enter six hexadecimal-digits into the Device ID field. This device ID is not a MAC address, so overlapping with existent MAC addresses is possible. The device ID is configured in the Configurator, on the PBX Configuration: Devices: VoIP Phones page.
Page 135: Dectoverip
Note: DECToverIP® is a registered trademark of Aastra DeTeWe GmbH. 11.1 Properties 11.1.1 DECT base stations DECT base stations can be connected to the OpenCom 510 via U accesses or via network (TCP/IP). These DECT base stations are available for the type of access selected: ■...
Page 136: Features
RFP 42 if desired. VoIP audio communication between the DECToverIP base station and the OpenCom 510 is made via the RTP/RTCP protocol. RTP voice data are directly con- verted into DECT voice data by the base station. The base stations support the...
Page 137: Configuration
One of the DECToverIP base stations that is installed assumes coordination and configuration of the DECToverIP functions (DECToverIP-Manager). Select a base station that has a dependable data link to the OpenCom 510. Go to the PBX Con- figuration: Devices: DECToverIP page in the Configurator. Click on New, to add a DECToverIP base station.
Page 138: Dual Operation
DECT terminal automatically re-establishes a connection (roaming). Be sure to keep the PARK ID of your OpenCom 510 in mind. The PARK ID is dis- played under System Info: Versions in the Configurator. If the PARK ID starts with 31, there may be an attempt at a handover between DECT base stations using dif- ferent access technology.
Page 139: Synchronisation
® DECToverIP Configuration 11.2.2 Synchronisation Transmissions of all DECT base stations at a single location must be synchronised in order that DECT terminals are able to receive multiple DECT base stations simul- taneously. Synchronisation can be conducted via U access. It cannot be con- ducted via an Ethernet/IP connection.
Page 140 Devices: DECToverIP and click on the WLAN Config. button. Log in under the User Name “Administrator” and enter the same password as for the OpenCom 510. DECToverIP/OpenMobility Managers Login Page The WLAN function and the function of the DECToverIP/OpenMobility Manager cannot be used simultaneously on the same DECToverIP base station, so you will always need at least two DECToverIP base stations.
Page 141 ® DECToverIP Configuration Setting up a WLAN profile The WLAN function of the RFP 42 DECT base station also includes such rarely- required features as networks for large company premises or airports. In this guide we will, for the sake of brevity and clarity, describe only those features required for secure standard operation.
Page 142 ® DECToverIP Configuration Tip: If you are using only modern WLAN cards with 802.11g, you can further speed up data transfer by configuring the setting 802.11b/g Mode to “802.11g only”. ■ You can prevent the transmission of wireless network identification (SSID) with the Hidden SSID Mode setting.
Page 143: Configuring For A Remote Location
11.2.4 Configuring for a remote location If you are using a DECToverIP base station in the same LAN as the OpenCom 510, the IP address configuration and software loading procedure which are run when a DECToverIP base station is started are handled by the OpenCom 510 using the DHCP and TFTP protocols.
Page 144 ToverIP Manager simply repeat the entry from the IP address entry field. – OMM Port; Leave the default setting on “16321”. – PBX IP address: IP address of the OpenCom 510 – PBX Port: Leave the default setting on “8099”.
Page 145 This will usually be the OpenCom 510’s IP address. Leave the TFTP File Name setting on the default setting (“/ram/ip_tel/ip_rfp.cnt”). 5. For a remote location, the OpenCom 510’s LAN will usually be accessed via a (VPN) router. Click on Add Parameter, select the option Router Addresses from the list, enter the router’s IP address under Router Addresses, and...
Page 146: Pbx Cascading
PBX installations. If you merely need a larger number of connections, it is easy to link a second PBX (PBX Cascading). If you want to operate the OpenCom 510 at several locations with different PBXs, this is possible by PBX Networking (see page 149).
Page 147: Putting A Cascaded Pbx Into Operation
Putting a Cascaded PBX into Operation Proceed as follows to put a cascaded PBX system into operation: 1. If you want to cascade two OpenCom 510 PBXs, you will need to set the frame number using the DIP switches on the central control module.
Page 148 PBX Cascading Putting a Cascaded PBX into Operation MC+1-3: Top view 1. Mount the slave system frame above or below the master system. Connect a system telephone to the slave system for a later performance check. Use the 1 terminal of an existing MS+UPN1-8 or MS+UPN2-8 interface card. 2.
Page 149: Notes
PBX Cascading Putting a Cascaded PBX into Operation Please note: If you change the type of slave system later on, the port set- tings that have been made will be deleted. The master system then initialises the slave system. This may involve transfer of firmware (operating software) from the master system to the slave system.
Page 150: Licensing Information
A licence is required for certain additional OpenCom 510 program packages, for example for the internal voice-mail system called OpenVoice. The following information is for customers who have already obtained licences for an OpenCom 510 and would like to cascade or network their existing system with another OpenCom 510. PBX Networking...
Page 151: Pbx Networking
OpenCom 510 as a DECT server, for example. ■ To network the OpenCom 510 with an OpenCom 1000. In this way you can use the OpenCom 510 as a PBX for a branch office, for instance.
Page 152: Protocol: Q.sig Or Dss1
PBX Networking Connections ■ ISDN point-to-point connections (Q.SIG) on external S ports or on the S port ■ IP network connections (Q.SIG-IP) Trunk line Point-to-point connection Example of a PBX network Various line types and transmission protocols can be used for point-to-point con- nections.
Page 153: Master/Slave
If more than one port with the setting L1 Type = “Slave” is configured on an OpenCom 510 and the setting L1 sync possible has been activated, then one of the ports is automatically defined as the L1 clock source. The OpenCom 510 will automatically switch the clock source to another port configured as an L1 clock source (if a line fails, for example).
Page 154: Types Of Point-To-Point Connections
PBX Networking Types of Point-to-Point Connections LED 3 (top right) of an interface card will light up if one of the interfaces on the card has been selected as a clock source. If an S interface of the type MT+S2M1- 1 is installed, it will be selected as the preferred clock source.
Page 155: Connection Via An Active Transmission System
PBX Networking Types of Point-to-Point Connections PBX 1, S 1 2 3 4 5 6 7 8 8 7 6 5 4 3 2 1 PBX 2, S (RJ-45 socket) Wiring of a direct connection 13.2.2 Connection via an Active Transmission System For distances exceeding the range of a direct connection, an active transmission system can increase the range to up to 50 km.
Page 156: Connection Via Q.sig.ip
If you are operating a fast and continuous internet connection at two or more locations, you can establish the TK system networking via internet connection as well. The OpenCom 510 uses the Q.SIG protocol, for use with ISDN point-to-point connections and transports the protocol and voice data via IP connections.
Page 157: Trunk Groups
PBX Networking Configuration 13.3.1 Trunk groups This is a group of lines of the same type and direction. A line can only be assigned to one trunk group (bundle). Network PBX 1 PBX 3 operator Bundle Trunk line PBX 2 Point-to-point connection Example of a PBX network with trunk groups...
Page 158: Numbering
A default entry in the numbering table makes it possible to seize a “default route” for all remaining unassigned numbers. In particular, this simplifies configuration of the OpenCom 510 as a subsidiary system: the only entry you assign to the default entry is the route to the host system...
Page 159: Technical Details
13.4 Technical Details A different PBX number must be set for each OpenCom 510 in a PBX network. This setting can be found in the Web console, in the menu PBX Configuration: System: Settings under the heading System linking. You can also set the maximum value for the transit counter there.
Page 160 PBX Networking Technical Details Tip: If, for example, you are configuring a route which can be seized using routing code “5” and have selected one or more bundles for this route, change the Prefix for dest. call number at incoming internal setting to “5” for this bundle in order to enable the route to be reseized.
Page 161: Team Functions
Team Functions Introduction 14. Team Functions 14.1 Introduction With the team functions you can manage your telephone communication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or tele- phone each other using the configured keys.
Page 162 Team Functions Introduction Number of available call-keys Telephone Number of keys OpenPhone 73 with an additional 36 additional keys without a display keypad extension KeyExtension 73P Up to three of these keypad extensions can be used with a OpenPhone 73. OpenPhone 75 Nine keys with a display OpenPhone 75 with an additional...
Page 163: Team Configuration
14.1.2 Team Configuration You can create teams and program call keys in the Configurator of the OpenCom 510 (PBX Configuration: Groups and Ports: Upn menu). Call key 1 is preset as a trunk key on all system telephones. This setting can be...
Page 164: Examples Of Use
Team Functions Examples of Use 14.2 Examples of Use The following examples illustrate the various uses of teams and team functions. For information on the display texts and how to use the individual functions, refer to the chapter “Managing Calls in a Team” in the “OpenPhone 61, 63, 65” or “Open- Phone 71, 73, 75”...
Page 165 Team Functions Examples of Use Call numbers 11 and 10 are both configured as a trunk key on the executive’s and the secretary’s terminal respectively. Thus the executive and the secretary can use either call number (for answering as well as making calls). Each can act as a sub- stitute for the other.
Page 166: Three-Member Team
Team Functions Examples of Use 14.2.2 Three-member Team The three-member team described here is an example of a team configuration within a project group, e.g. export sales. Each team member has one OpenPhone 73 system telephone with all call keys programmed as trunk and team keys.
Page 167: Unified Team
Team Functions Examples of Use Line Busy Indication If a line is busy, e.g. TrK 11 Johnson, the team keys 11 on Miller’s and Smith’s tele- phones will indicate this. Call Signalling In this example, calls via the trunk keys are signalled acoustically. Calls via the team keys are indicated by a visual signal (the team key LED flashes).
Page 168: Toggle Team
Team Functions Examples of Use Tip: In this team configuration it is useful to program one of the function keys on each telephone with the “Hold” function. A call, e.g. for TrK 11, can then be put on hold by pressing the function key.
Page 169 Team Functions Examples of Use Miller 14:22 Mi.14.Feb.01 TrK 10: Support 1 TrK 11: Support 2 TrK 12: Support 3 TrK 13: Support 4 TrK 14: Support 5 TrK 15: Hotline 1 TrK 16: Hotline 2 TK 20: Support 6 TK 25: Hotline 3 Johnson 14:22...
Page 170 Team Functions Examples of Use Every call on a trunk key can be transferred to any other party by means of the R key. For more information, refer to the chapter entitled “Consultation, Toggling, Transfer and Conference” in the “OpenPhone 61, 63, 65” or “OpenPhone 71, 73, 75” user guide.
Page 171: Call Queue
Calls in a queue are handled by the OpenCom 510 in the following order of pri- ority: instant connection, door calls, automatic recalls, VIP calls, then other internal and external calls.
Page 172: Activation Of Queues
Note: As calling fax machines often operate with the “voice” service indicator (e.g. on analogue ports), you should assign ports for fax machines on the OpenCom 510 to a user group without a queue. Queues can be combined with the “forwarding,” “pickup” and “hunt group” func- tions, for example, in order to configure an enquiry station for an operator.
Page 173: Pickup
Call Queue Examples of Use If a call is to be forwarded “After delay”, it enters the queue. If the call has not been answered before the delay period expires, it will be forwarded to the target ter- minal and can then be answered there. 15.1.3 Pickup The functions “Pickup”...
Page 174 Call Queue Examples of Use ■ Configure the OpenPhone 27 under PBX Configuration: Ports: DECT-PP and assign the OpenPhone 27 its own telephone number. Check in the OpenPhone 27. ■ Under PBX Configuration: Call Distribution: Incoming or PBX Configu- ration: Call Distribution: Incoming PTP route all incoming calls to the number of the OpenPhone 65/OpenPhone 75 trunk key.
Page 175: Group Of Three Enquiry Stations
Call Queue Examples of Use 15.2.2 Group of Three Enquiry Stations The enquiry stations switch all incoming calls. Incoming calls are administered in queues. Depending on the number of arriving calls, one to three enquiry stations in this group are manned. The enquiry stations are each equipped with an OpenPhone 65/OpenPhone 75.
Page 176 Call Queue Examples of Use Incoming calls are signalled in parallel to all signed-on enquiry stations. If the enquiry stations are busy, the incoming call joins the queue on each of the ter- minals in the hunt group. If one of the enquiry stations accepts a call from the queue, the call is removed from the queues of all the other enquiry stations.
Page 177: Multi-Company Variant
The OpenCom 510 hardware and software are used equally by all the companies, however. It is possible to configure the OpenCom 510 for each company and define the extent to which the features of the system may be used.
Page 178: Configuring The Multi-Company Variant
(see Allocating Routing Codes starting on page 178). 6. An exchange must be set up for each company so that the OpenCom 510 can correctly process statuses in which a call should be routed to the exchange (see Configuring the Company Exchange starting on page 179).
Page 179: Configuring And Managing Companies
Trunks menu. 16.1.2 Configuring and Managing Companies Up to five companies can be configured in the OpenCom 510. By default, one company with the name “Company 1” is predefined. All configuration settings, e.g. in the user groups or in the trunk group configuration, apply to this predefined default company if not other company has been selected.
Page 180: Assigning Trunk Groups/Sip Accounts
(the users) via the lines of a certain trunk group of the OpenCom 510, each of the available trunk groups must be assigned to one of the companies. This is necessary to be able to transfer incoming external calls to the correct company exchange in cases where the called internal subscriber cannot be reached (“Connection to Operator”), for...
Page 181: Configuring The Company Exchange
16.2 Working with the Multi-Company Variant All the features of the OpenCom 510 which the users may already be familiar with from the single-company variant are available in the multi-company variant. These features can be used to the same extent and can be used in exactly the same way.
Page 182: Making Calls Between Companies
Configurator in the Phone Book menu. The number of entries in a company telephone book is unrestricted. The OpenCom 510 can manage up to 2,000 entries in all telephone books (in the central, personal and company telephone books).
Page 183: Configuring The Pc Software
Windows operating system by installing drivers and programmes. You can find the installation programmes required for this on the product CD that comes with the OpenCom 510. Proceed as follows to install extra software: 1. Log on under Windows NT or Windows 2000/XP as the administrator.
Page 184 Configuring the PC Software PC Offline Configuration 3. On the product CD, in the offline configurator installation directory, you will find ZIP archives for various TC-system types. Copy the desired ZIP archives to the installation directory. 4. End the installation with a function test. With a double-click on the newly created desktop icon, start the StartCenter program.
Page 185: Setting Up Tapi
With a TAPI (Telephony Application Programming Interface) you can operate a CTI application (computer telephony integration). Here, the CTI application uses the services of the OpenCom 510 with the help of the TAPI driver installed on a Windows PC. Many telephony functions, such as enquiry, toggling, three-party conference, pick- up, call protection and call forwarding can be controlled using appropriate TAPI- compatible software.
Page 186 In the CTI server box you must enter the DNS name or the IP address of the OpenCom 510. Using the […] button you can search for this in the LAN. In the boxes Username and Password you enter the user data of one of the users configured on the OpenCom 510.
Page 187: Setting Up Net Capi
With a CAPI driver (common application programming interface) Windows pro- grammes are able to access services and functions of an ISDN card. With a network-based CAPI, the OpenCom 510 allows the use of ISDN functions also by PCs in which no ISDN card is integrated.
Page 188: Using The Systray Display
17.4 Using the Systray Display You can configure a systray display for the OpenCom 510 to appear in the infor- mation area of the Start bar of a workstation computer. This systray display con- stantly shows you whether a WAN, a RAS or a Branch connection via ISDN is active.
Page 189: Browser For Opencti And Openhotel
Browser for OpenCTI and OpenHotel You can simplify the daily use of the OpenCTI and OpenHotel Web applications using the Web browser especially adapted for the OpenCom 510. Each time the workstation computer is restarted, this browser program can automatically start and log you in.
Page 190: Setting Up Video Telephony
Configuring the PC Software Setting up Video Telephony Installing the browser 1. Call up the start mask from the product CD (see Configuring the PC Software on page 181). 2. From the start mask, select Software: Install Browser for OpenCTI or Software: Install Browser for OpenHotel.
Page 191: Synchronising The Pc Clock
PC with the time of the OpenCom 510. Requirements You must enter the time zone so that the OpenCom 510 can calculate the time of the internal clock back to the GMT (Greenwich Mean Time) required for SNTP: 1.
Page 192: Address Queries Using Ldap
17.8 Address Queries using LDAP You can search the data of the central telephone book of the OpenCom 510 from a workstation computer in the LAN using LDAP (Lightweight Directory Access Pro- tocol). When configuring an LDAP-enabled program, specify the IP address of the OpenCom 510 as the address of the LDAP server.
Page 193 Configuring the PC Software Address Queries using LDAP 5. In the Look in list, select the entry with the OpenCom 510 address. Enter a user in the Name input field, Administrator for example. Then click on Find now. The list of entries found should now display the address from the central tele- phone book.
Page 194: Configuration Guide
The Configuration Guide contains a series of flowcharts that will help you to plan the configuration of the OpenCom 510 and guide you through the necessary set- tings step by step, focusing on the network settings. The individual charts are sum- marised below: ■...
Page 195: Overview
Configuration Guide Overview 18.1 Overview Ethernet network (LAN) exists? Cross-connected ethernet cable available? Connect the configuration Connect the configuration Connect the OpenCom and the PC to the OpenCom COM port. PC to the OpenCom LAN port. configuration PC to the network Generate the Dialup Networking Enable DHCP.
Page 196: Pbx Ports
Configuration Guide PBX Ports 18.2 PBX Ports Set the access type (multiterminal Define the access type access and/or system access). Set the external S interfaces and Define the external enter the telephone numbers interfaces assigned by your network provider. Do you have ISDN terminals Set the internal S interfaces Define the internal S...
Page 197: Lan Settings
Configuration Guide LAN Settings 18.3 LAN Settings Do you have a computer network? Finished Assign a name Host name to the OpenCom. The OpenCom takes Do you have a DHCP DHCP the settings from server in your network? your DHCP server Ask your network administrator for the Activate the OpenCom OpenCom...
Page 198: Wan Settings
Configuration Guide WAN Settings 18.4 WAN Settings Do you want to configure Select a provider Your own ISP a new Internet provider? from the list “SYS Configuration: System: Select one of the Country” = “German”? default providers in “NET Configuration: Enter your provider's WAN”.
Page 199: Ras Settings
Configuration Guide RAS Settings 18.5 RAS Settings Have you made the network settings for the OpenCom ? NET Configuration: Configure the network - settings for the OpenCom. Configure the RAS access of the OpenCom. “NET Configuration: RAS” Status Activate the RAS access. Specify the telephone number for which Telephone number the RAS access should be configured.
Page 200: Branch Connections
Configuration Guide Branch Connections 18.6 Branch Connections Have you made the network settings for the OpenCom? NET Configuration: Configure the network- settings for the OpenCom. Configure the LAN-LAN connection. Protocol Select between PPP and HDLC transparent. “NET Configuration: Branch” Telephone number local Enter the internal telephone number.
Page 201: E-Mail Function
Configuration Guide E-mail Function 18.7 E-mail Function Have you made the network settings for the OpenCom? Configure the network settings NET Configuration: for the OpenCom. Do you want to use e-mail Internet from the Internet? NET Configuration: Configure your Internet access. Has an internal e-mail server been configured in your LAN? No e-mail use...
Page 202: E-Mail Access
Configuration Guide E-mail Access 18.8 E-mail Access Do you have access to a mail server Mail server in your network or in the Internet? Configure your network/ NET Configuration: LAN Internet access. or WAN Do you have created mail account polls User accounts in the “User Manager: User accounts”? Set up user accounts in...
Page 203: Frequently Asked Questions
OpenCom 510. Please note: Repairs to the OpenCom 510 should only be carried out by qualified personnel. The following LEDs indicate that the OpenCom 510 is ready for operation: Activity LED LAN LED +3,3 V...
Page 204: Telephony
After the restart, check whether the activity LED flickers in a regularly interval. This indicates that the OpenCom 510 has started up correctly and is ready for oper- ation. Further information can be found in the chapter Modules starting on page 59.
Page 205 One of the features (e.g. call diversion) on one of the telephones cannot be used even though the feature has been configured in the Configurator of the OpenCom 510. Make sure the user configured for this telephone belongs to a user group that has access to this feature (Configurator, User Manager: User and User groups menus).
Page 206: Dect
Frequently Asked Questions DECT A specific MSN can be seized for individual calls by means of a code number pro- cedure. For further information, refer to the “OpenCom 100, Operation on Standard Terminals”user guide. What are some of the causes for problems when sending and/or receiving faxes? In frequent cases, the reason may be found in a problem with the ISDN-L1 ref- erence clock distribution.
Page 207 The network connection is functioning, but nothing is displayed in the browser. Enter the complete IP address of the OpenCom 510 along with the protocol iden- tifier, for example http://192.168.99.254/. Check whether the browser has been configured for connection through a proxy...
Page 208: Internet
Frequently Asked Questions Internet You have just configured the OpenCom 510 via the network. Why is it not possible now to establish a remote data transfer network connection? The network card and the communication (remote data transfer) adapter cannot be run with the same routing setting. Deactivate the network card before con- necting via the dial-up network.
Page 209 A SIP connection only passes unidirectional voice. What is the reason? You did not use the OpenCom 510 as internet router or the STUN server of the SIP provider is unavailable. You need to activate the SIP support at your internet...
Page 210 Internet router, such as “SIP-ALG” or “Full Cone NAT” functions. You can also use the OpenCom 510 for internet access. Correct the STUN setting in the PBX Configu- ration: SIP Provider menu. Is it possible to use Q.SIG-IP connections via an Internet access with dynamic IP address? Q.SIG-IP connections require a fixed IP assignment for technical and security...
Page 211: Technical Data
Please observe the technical information regarding modules under Modules starting on page 59. Component Page 1-12 frame of the OpenCom 510 – BPV+1-12 backplane system: Supply voltages and system signals for up to 2 power supply units, 1 central control module and 12 interface cards –...
Page 212 Technical Data The following table provides an overview of the configuration limits for the OpenCom 510. These limits result from the combination of different interface cards. OpenCom 510: system configuration limits (single 19" frame) Interface card maximal Maximum Note (module)
Page 213 Technical Data OpenCom 510: system configuration limits (single 19" frame) Interface card maximal Maximum Note (module) insertable number of inter- faces MS+A1-8 88 x a/b – with a single 19" frame (a total of 12 slots) one slot is required for the outside line –...
Page 214: Notes On Disposal
Notes on disposal 21. Notes on disposal In order to avoid any possible effects resulting from the disposal of electrical and electronic equipment containing substances damaging to the environment and human health, the European Parliament and Council directives ■ 2002/96/EC on waste electrical and electronic equipment (WEEE) and ■...
Page 215: Index
Index Index Numerics Resetting the system data 92 Saving and loading the configuration 91 1-12 frame 20, 26 System prerequisites 83 19" frame 20, 26 Configuration examples 94 Introduction to TCP/IP 95 LAN with an IP-enabled server 98 RAS 98 a/b ports 48 Serverless LAN 96 Actor...
Page 216 Index PCM 144 S0 41, 45 S2M 68 E-mail 13 Upn 45 V.24 11 Internet Access 12 Factory settings 15 Factory settings 18 FAQs 201 Internet access 102 Fax 114 Costs 102 Features 9 E-mail 103 Internet factory settings 18 NAT 104 Telephony factory settings 15 Web 103...
Page 217 Index Music on Hold 49 External devices 49 Generating own files 93 Q.SIG 150 MX+S01-8 71 Remote configuration 88 NET CAPI 185 Resetting system data 92 NTBA 202 Routes 155 NTBBA 51 Numbering 156 S0 port 203 S0 ports 41 Online help 87 External 44 OpenCTI 187...
Page 218 Index Telephony 202 Telephony factory settings 15 Terminals Overview 40 Three-member team 164 Time After a power failure 37 Time zone 189 Toggle team 166 Troubleshooting 201 Trunk key 160 Unified team 165 Upn ports 45 Voice Mail 49 Voice Quality 111 VoIP 105 VoIP System Telephones 106, 122...
Page 220 Aastra DeTeWe GmbH • Zeughofstraße 1 • D-10997 Berlin • www.Aastra-DeTeWe.de As of May 2007 Subject to changes...

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