Auto Attendant; Assigning Lines To Be Answered By The Auto Attendant - Inter-Tel Encore CX Getting Started Manual

Auto Attendant

You can configure the system so that calls are automatically answered and a message returned to the caller.
The message can be customized. Callers can dial through this message directly to an extension if they know
the extension number. There is an option provided where callers can dial # to access a directory message
when the message is programmed.
Calls can be answered immediately by the Auto Attendant or you can decide to allow the calls to ring for a
period before they are automatically answered.
Users can dial single digits to access groups. Digits 1-9 access groups 20-12 respectively.

Assigning lines to be answered by the Auto Attendant

Note: To utilize the Auto Attendant features on the EncoreCX, you must purchase and install the optional
Voice Mail module.
Instruction
From the System Programming
sub menu select [Lines]
Select
[Incoming Ringing]
Select the first CO Line to be answered
by the Auto Attendant
Select whether you want the Auto
Attendant to Operate all the time (Day
and Night Mode) or during the day or
the night only.
Select Auto Attendant
[A ¨indicates that Auto Attendant is
activated for the line. A à indicates that
the Auto Attendant is not activated for
the line].
Note: The group or extension selected to ring for the Line will ring if a caller does not dial an extension
number. It will also ring if a caller dials 0.
The default is that the Auto Attendant answers incoming calls immediately. However a timer can be set
that allows the call to ring for a period before it is answered. This timer is called "Auto Attendant Delay"
which is in the "System" sub menu under "Timers".
20
Action
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Equipped Lines
- r
G oup Programming
-
Incoming Ringing
Select Line
-
Line 1
-
Line 2
-
Line 3
Select Option
-
Day Mode
-
Night Mode
-
Day and Night Mode
Select Option
-
Extension
-
Group
à
Auto Attendant
EncoreCX
Getting Started Guide
Menu Display
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Line 4
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Line 5
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Line 6