TANDBERG Alteia Instruction Manual page 86

Preventive Maintenance and Fault-finding
6.2.3 Checks on Completion of Servicing
Upon completion of any service or repairs to this product, ask the service
technician to perform safety checks to determine that the product is in a
safe operating condition. Also, performance and EMC checks may be
required.
6.3 Maintenance and Support Services
6.3.1 Introduction
TANDBERG Television is a leader in the design, integration and
implementation of digital broadcasting products and systems. It has a
large team dedicated to keeping our customers on air 24 hours a day, 365
days a year.
With regional offices worldwide, and ultra-modern specialist service
facilities in the US, UK, Hong Kong and Australia, TANDBERG Television
covers the world. There is a customer service centre open round the
clock, every day of the year, in your time zone.
TANDBERG's years of design and support experience enable it to offer a
range of service options that will meet your needs at a price that makes
sense.
It's called the TANDBERG Advantage.
6.3.2 Warranty
All TANDBERG Products and Systems are designed and built to the highest
standards and are covered under a comprehensive 12 month warranty.
6.3.3 Levels of Continuing TANDBERG Television Service
Support
For standalone equipment, then TANDBERG Television BASIC Advantage
is the value for money choice for you.
BASIC provides you with year-by-year Service long after the warranty has
expired.
VOYAGER Advantage is the truly mobile service solution. This provides a
service specifically designed to keep you mobile and operational.
More information can be obtained from TANDBERG Television Customer
Services; contact information is given in the preliminary pages of this
manual.
6.4 Fault-finding
6.4.1 General
The information contained in this chapter is intended to isolate the unit as
the faulty equipment if a system failure occurs. If the following information
fails to clear the abnormal condition, please contact Customer Services
using the information given in the Preliminary Pages of this manual.
Page 6-4 Instruction Manual: Alteia and Alteia plus Professional Receivers and Decoders
ST.TM.E9200.8