Calls In Queue Threshold; Group Name - Vodavi STARPLUS Triad-S Manual

Automatic Call Distribution

Calls in Queue Threshold

Description
The ACD calls in queue (CIQ) threshold feature determines how many calls appear in queue
before the LED flashes at 240 ipm flutter. When the number of calls in queue falls below the
CIQ threshold, the LED extinguishes.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the ACD Group number (550-565) on the dial pad.
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the CIQ THRESHOLD flexible button (FLASH 60, Button #5). The following message
displays:
5. Enter a valid value on the dial pad that corresponds to 0–99 calls.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... CIQ Threshold is disabled.
Conditions
»
Any ACD station must have a button assigned to view the calls in queue of any ACD
group.
»
A CIQ flexible button must be assigned on the telephone(s) using the Calls In Queue
Display Button feature code [579] + [XXXX], (where XXXX = the ACD Group number).

Group Name

Description
A Group Name can be assigned to each of the 16 ACD groups to provide each with a unique
identification. A Group Name only appears during a ringing ACD call. A Group Name is not
presented on an idle display.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the ACD Group number (550-565) on the dial pad.
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the GROUP NAME flexible button (FLASH 60, Button #1). The following message
displays:
A X X XX C IQ TH R S H O LD
0 0
A X X XX NA M E
A X X X X
Chapter 4 - Call Distribution - ACD/UCD
0-99
4-13