Pc/Acd Interface Trace; Pc/Acd Trace Port Assignment - Vodavi STARPLUS Triad-S Manual

Automatic Call Distribution
Programming Steps
The PC/ACD Port Baud Rate is programmed using Flash 15 baud rate assignments (refer to
"Baud Rate Assignments" on page
Port number is assigned to the ACD SMDR Port number. The following message displays:
DEFAULT ... PC/ACD baud rate is set to 9600.

PC/ACD Interface Trace

Description
The PC/ACD Interface Trace feature is available with optional software. The PC/ACD Interface
Trace provides a series of events trace output which is compatible with the Discovery ACD
reporting package.
Programming Steps
1. Press the DISABLE/ENABLE flexible button (FLASH 63, Button #1). The following
message displays:
2. Press the ENABLE/DISABLE flexible button.
LED On = YES (Enabled)
LED Off = NO (Disabled)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... ACD Event Trace is disabled (NO).

PC/ACD Trace Port Assignment

Programming Steps
1. Press the TRACE PORT ASSIGNMENT flexible button (FLASH 63, Button #2) to determine
which port to use for the PC/ACD Interface Trace.
2. Enter a valid number for the PC/ACD Event Trace Port number:
[1] = Port #1 (RS-232-C port on optional MISU)
[2] = Port #2 (RS-232-C port on optional MISU)
The LCD displays the current baud rate based on which Port number is assigned to the
ACD SMDR Port number (default is Port #1).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
2-17. The LCD displays the current baud rate based on which
P O R T B AU D
1 9 6 0 0
AC D _ E V T _ TR AC E I / O B AU D
NO 1
AC D _ E V T _ TR AC E I / O B AU D
NO 1
Chapter 4 - Call Distribution - ACD/UCD
9 6 0 0
9 6 0 0
4-19