Initialize Ucd Group Parameters - Vodavi STARPLUS Triad-S Manual

4-46
Chapter 4 - Call Distribution - ACD/UCD

Initialize UCD Group Parameters

Description
UCD Group Parameters may be initialized setting all data fields to their original, default
values.
Program
Code
FLASH 60
FLASH 61
FLASH 62
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 80, Button #11).
2. Press the HOLD button. A confirmation tone sounds.
Table 4-5: UCD Group Defaults
Flexible
Button
2 Alternate UCD Group Assignment
3 UCD Overflow Station Assignment
7 UCD Primary Agent Assignment
10-11 Recorded UCD Announcement
Assignment(s)
1 UCD Ring Timer
2 UCD Message Interval Timer
3 UCD Overflow Timer
4 UCD Auto Wrap-up Timer
5 UCD No-Answer Recall Timer
6 UCD No-Answer Retry Timer
1-8 UCD Announcement Tables (RAN)
I NI TI A LI ZE U CD
P R E S S H OL D
Features
UCD GROUPS 550-557
UCD TIMERS
G R OU P
Uniform Call Distribution
Default Value
(after initialization)
None
None
None
None
60 sec
60 sec
60 sec
004 sec
000=Disabled
300 sec
None