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Vodavi XTSc-IP User Manual

Telephone systems
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XTS-IP and XTSc-IP
Telephone Systems
Station User Guide
March 2007 - Issue 3.0
P/N: 3152-00

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Summary of Contents for Vodavi XTSc-IP

  • Page 1 XTS-IP and XTSc-IP Telephone Systems Station User Guide March 2007 - Issue 3.0 P/N: 3152-00...
  • Page 2 Issue Release Changes 12-02 Initial Release 2-03 Minor revisions for correctness & clarity. Includes Trunk-to-Trunk Trans procedure. 3-04 Includes Enhanced ACD AVA/UNA feature. Includes ACD Wrapup End feature. Includes Call Forward Off-Net button. Revises Attendant Unavailable feature to reflect increase of Attendant station capacity from 3 to 6.
  • Page 3 Issue Release Changes 3-07 A Logout procedure is added to the Hot Desk feature. S/W version 3.0 features are added: A Macro Buttons feature is added. The ACD feature is modified to allow an agent to be logged into five ACD groups at the same time. The Secondary Agent Login/Logout feature codes 581 &...
  • Page 4 LIFE SUPPORT APPLICATIONS POLICY Vertical Communications, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death.

  • Page 5: Table Of Contents

    UCD Calls In Queue Display ........... 16 UCD Overflow Station Forward ..........16 Alternate Dial Plan ................17 Answering Machine Emulation ............ 18 Notification Methods ............... 18 Attendant Features................20 Attendant Clear Alarm............. 20 XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 6 PBX/Centrex Transfer ............... 43 Screened Transfer..............44 Transfer Search................44 Unanswered CO Call Transfer ..........45 Unscreened Transfer ..............45 Trunk-To-Trunk Transfer ............45 Caller ID Display ................. 46 Caller ID Display (Answered Calls)........46 XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 7 Answering an Intercom Call ..........68 Intercom Transfer ..............69 Intercom Calls ................69 IP Phone....................71 IP7008D Phone Characteristics..........71 IP7024D Phone Characteristics..........73 Keyset Mode..................78 Last Number Redial................79 LCR Operation..................80 XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 8 Redial ..................... 99 Last Number Redial..............99 Save Number For Redial............99 Redial a Saved Number ............100 Repeat Redial ................100 Ring Down/Hot Line/Off-Hook Preference ......101 Ring Tone ..................... 102 XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 9 Voice Mail (Flash-Based) Quick Start ........117 Voice Mail (Hard Drive-Based) Quick Reference..... 118 Voice Mail (Hard Drive-Based) Quick Start ....... 119 Volume Control .................. 120 Quick Reference ................122 Worksheets .................. 122 Default Numbering Plan ............125 XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 10: Digital Telephone Features

    Contents Digital Telephone Features Vodavi Digital Telephones have flexible buttons and dual color LEDs that can be customized for each application. » When flexible buttons are used as DSS buttons, station status can be seen in a single glance. When they are used as CO/PBX/Centrex buttons, line status is easily monitored.
  • Page 11 Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. Speaker Outputs tones and voice at your extension. Headset Jack 2.5 mm Headset Jack located on left side of phone. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 12 Contents 8-Button Executive Telephone XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 13 Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. Speaker Outputs tones and voice at your extension. Headset Jack 2.5 mm Headset Jack is located on the left side of the telephone. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 14 Contents 8-Button Enhanced Telephone (Non-Display) XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 15 Used to talk with other party without using the handset. VOLUME Key Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. Speaker Outputs tones and voice at your extension. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 16: Ip Telephone Features

    Contents IP Telephone Features The feature operation of the Vodavi IP Phones are the same as the Vodavi-branded Digital Executive Key Telephones as used with the XTS-IP and XTSc-IP systems. The following IP Phones provide both fixed and flexible buttons: IP-24DH, IP7008D, & IP7024D.
  • Page 17 Used to transfer intercom or outside call from one station to another. VOLUME Used to adjust level of tones, ringing, and receiver volume. 24 Flexible Buttons Used to access outside lines or call-handling features. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 18 Contents IP7008D Telephone XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 19 This button is used to stransfer intercom or outside call from one station to another. 12 = MIC Microphone used to speak to a caller in a handsfree mode when in speaker mode. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 20 Contents IP7024D Telephone XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 21: Lcd Display

    LCD display. 17 = Phone Book Used to access speed dialing, save number redial, and last number redial, and to access flexible button programming. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 23: About This User Guide

    XTS-IP & XTSc-IP Digital Telephone Systems when using Vodavi Telephones … unless an exception is specifically noted. GUIDELINES Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access. (For more details, refer to “Flexible...

  • Page 24: 911 Alert

    A preprogrammed 608 button is a dual function button. It provides call information for either E911 calls or for Trouble Notification. The LCD displays which condition is the trigger. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 25: Account Codes

    Dial [9] or CO Access code. A dial tone will sound. Dial the desired number. Verified Account Codes Prior to placing an outside line call: Press the preprogrammed ACCOUNT CODE button (627). Dial account code up to 12 digits. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 26: Account Codes - Traveling Cos (Verified)

    Access an outside CO line, or dial the LCR code, and then dial the desired number. SMDR must be enabled for the Account Code feature to operate, and become part of the SMDR record. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 27: Acd/Ucd

    [580]+[ACD group number]+ [FFF] (FFF=Call Factor) to enter the factor (average call duration). This formula is used to calculate the average call duration: (Place in Queue) (Call Factor) -------------------------------------------------------- Number of Agents Logged into Group XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 28: Acd Call Qualifier

    (YYY = the last three digits of a desired speed bin 9000-9099, that has been preprogrammed with a qualifier code). Press the ON/OFF button (SPEAKER button on IP Phone). XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 29: Acd Help

    In this case, Help message converts to message wait indication. (The Agent can also clear the Help request by pressing their HELP button a second time.) XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 30: Acd Calls In Queue Status Display

    AC D 5 XX 0 0 C A LL S IN Q UEUE MM M DD Y Y H H :MM am 5XX = ACD Group Number (534-565 or 550-565 for XTSc-IP) Replace the handset or press ON/OFF (SPEAKER button on IP Phone) to terminate the display.

  • Page 31: Acd Calls In Queue Pickup

    To assign an ACD CALLS IN QUEUE DISPLAY flexible button: Dial [579]+[XXX]. (XXX = ACD group number 534-565 or 550-565 for XTSc-IP) ACD Calls in Queue Pickup This will allow stations that are not logged into an ACD group to pick up the next call in queue.

  • Page 32: Acd Member Status

    If more than five members are in the ACD group, the next depression of the [ ] displays the additional members, Press [#] to scroll down to the previous ACD Group. To return to an idle display … Supvr/Agent station must go on-hook. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 33: Acd Overflow Available/Unavailable

    The ACD Supervisor Display shows the following: 5 XX : C I Q : XX AG E NT S : XX HH:MM:SS 5XX = ACD Group (534-565 or 550-565 for XTSc-IP) CIQ: XX = Calls in queue AGENT(S): XX = Agents logged in...

  • Page 34: Acd Supervisor Login/Logout

    Press the preprogrammed LOGIN/LOGOUT flexible button, the LED will extinguish. ACD Supervisor Log-in LED only lights for ACD group assigned to that button. The same flexible button can be used to toggle the Login/Logout feature. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 35: Acd Supervisor Monitor With Barge-In

    Phone) to terminate Supervisor Monitoring. C O N D I T I O N S » Supervisors can only barge-in on calls of ACD group members of the group into which they are logged. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 36: Acd Supervisor One-Touch Record

    XXXX = the ACD group # #### = the station # that is assigned as a supervisor station. S denotes the status of the Supervisor: A = Available B = Busy N = Not Available XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 37: Acd/Ucd Available/Unavailable

    ACD/UCD status can use a preprogrammed WRAPUP END flexible button. To override the Wrapup Timer: Preprogram a WRAPUP END flexible button using feature code 584. Press the preprogrammed WRAPUP END flexible button. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 38: Ucd Calls In Queue Display

    [7] = No Answer [9] = Busy/No Answer Dial the 3- or 4-digit destination number where calls are to be forwarded (Station, Voice Mail, UCD group, Hunt group). A confirmation tone will sound. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 39: Alternate Dial Plan

    Plan is as described above with the following exceptions: 6540 (Answering Machine Emulation w/ringing) is changed to 8665 6541 (Answering Machine Emulation w/speaker) is changed to 8666 88 (CO Line Direct Access) is changed to 8888 XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 40: Answering Machine Emulation

    LED lights solid red. When the call is ringing the station in the ring mode, the display shows: VM SCR E EN I NG RI N G MM M DD Y Y H H :MM am XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 41: Speaker Mode

    Press the MUTE key. Station is still in CONF and caller can hear both VM and you. To pick up call: Press the flexible button. When the call is picked up, the voice mail system will disconnect from the call. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 42: Attendant Features

    Dial the CO group access code. Dial [#] on the dial pad. A confirmation tone will sound. Attendant Custom Message Up to ten custom messages can be programmed for system-wide use at the first Attendant station. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 43 48 digits). Characters display when entered. Attendant must go idle after programming a message before another message may be programmed. Press the HOLD button to enter message. A confirmation tone will sound. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 44: Attendant Day/Night/Special

    XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 45: Directory List

    [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. If changing a name already associated with an existing station, skip to Step 4. Press TRANS. Enter the 3- or 4-digit station intercom number. Press the MUTE button. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 46 To add names to Local Translation number: Enter desired three-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 47 Use keys on the dial pad to enter the name (up to 24 characters may be entered). The display updates as the name is entered. Press SPEED when finished. Confirmation tone sounds and the display updates. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 48: Attendant Disable Outgoing Co Line

    After five (5) seconds, the station’s CO line is automatically placed on hold and the Attendant is cut-through. To call a station in Do Not Disturb mode: Press the preprogrammed ATTN OVERRIDE button. The station is signaled with a Camp On tone. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 49: Attendant Setting Time And Date

    Press SPEED once, then press the desired outside line key, -or- Press SPEED twice to select an outside line automatically. Dial the System Speed bin location (9020-9999 or 9020-9099 for XTSc-IP). Dial telephone number. Press SPEED. Hang up. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 50: Attendant Unavailable

    Recalls and dial “0” calls will ring at the second Attendant’s station. If the second Attendant places their phone in unavailable, the third Attendant will receive recalls and dial “0” calls, and so forth through the sixth Attendant. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 51: Attendant Voice Mail Alarm Clear

    1 : C H- 1 2 : C H - 2 MM M DD Y Y HH :M M am LCD Display for XTSc-IP Systems A confirmation tone will sound; music is audible through speakers. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 52: Call Back

    MSG will be placed at your phone.) Only one Call Back request can be left at a station; the second request will leave a message wait callback request. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 53: Call Coverage

    The coverage station must have a direct CO appearance or Loop button in order to pick up an external call. If the coverage station is in DND, no audible ringing occurs, however visual and LCD information is presented. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 54 Y Y Y Y Y Y HH:MM:SS XXXXXXXXX = Name of calling party YYYYYY = Specific CO Line type being used (e.g., PRI #23) HH:MM:SS = Amount of time on the call XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 55: Call Forward

    Dial the desired extension number where to forward calls, including ACD or UCD, Voice Mail, Hunt Group pilot numbers and Speed Dial bins for off-net forwarding. Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone). XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 56: Call Forward - External (Off-Net)

    A confirmation tone sounds and the FWD button LED is Red Steady Replace handset; ON/OFF button (SPEAKER button on IP Phone) extinguishes automatically, if used instead of handset. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 57: Call Forward - External (Off-Net) Redirect

    Feature operation sequence: Off-net forward is set. Call is received from CO on XTSc-IP trunk (can be any type of CO trunk). Call is sent to a PRI trunk and forwarded to an off-net destination, e.g., a cell phone.

  • Page 58: Call Forward - Follow Me

    To establish Follow Me Call Forwarding (off-site location): Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable. Dial the Follow Me Forward code [642] on the dial pad. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 59 Dial the station number of the station that forwarding is to be cancelled. Dial [6] (regardless of the forward condition). Redial the same station number. Confirmation tone sounds; 5 secs later = dial tone. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 60: Call Park

    If the Call Park user receives or makes a 2nd call while the 1st call is parked, they can alternately connect to the two calls by pressing the preprogrammed PERSONAL PARK button or by dialing [438]. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 61: Call Park - Station

    The SLT user cannot park a call using the Call Park - Station feature. The SLT user can retrieve a Call Park - Station call by using the [#6] procedure in the digital keyset section above. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 62: Call Park - System

    Use the Soft Key’s P-PKP 1 option when in an idle condition (to pickup from park location 1 only). To create a PARKED CALL PICKUP button: Press [SPEED] + [SPEED]. Press the desired flexible button. Dial [#] + the desired parking location (424-437). XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 63: Call Pickup

    Dial the station number of the known ringing telephone. Receive ringback tone or call announce tone depending on the intercom selector switch setting. Press the preprogrammed PICKUP button to answer the call. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 64: Group Call Pickup

    You must be in the same Pickup group as the ringing telephone to pickup the call. You MUST have access to the specific outside line or LOOP button to use Group Call Pickup. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 65: Call Transfer

    Press the FLASH button. An intercom dial tone will sound. Dial [660]. A Flash command is presented to the PBX or Centrex CO Line (a stutter tone will sound). Dial the desired telephone number. Replace the handset to complete the transfer. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 66: Screened Transfer

    If the station is unavailable, press another station DSS button to enter a new station number or press TRANS twice and dial the station number. When the station answers, hang up to complete transfer. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 67: Unanswered Co Call Transfer

    Dial a CO line/group access code. Dial the desired outside line destination number. Hang up to complete the transfer. E911 feature enabled precludes dial 9 access. LCR feature enabled precludes Loop button access. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 68: Caller Id Display

    Caller ID Display (Answered Calls) The Answered Caller ID Table feature can store up to 100 (XTSc-IP/MPB1), 250 (MPB2), or 1000 (MPBE) system-wide entries of the most recently answered calls with caller ID. A station may dial a unique access code to view the entries, scroll through the entries, and dial a desired entry back.

  • Page 69: Caller Id Display (Unanswered Calls)

    Caller ID Display Caller ID Display (Unanswered Calls) An Unanswered Call Management Table with 100 (XTSc-IP/MPB1), 250 (MPB2), or 1000 (MPBE) system-wide entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned.

  • Page 70: Caller Id Name/Number

    Dial [5#] followed by the desired station extension. Press the appropriate preprogrammed button. Call Back = [622] Camp On = [620] Executive Override = [625] Message Wait = [623] OHVO = [628] XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 71: Calling Station Handsfree Mode Override

    When placing a call to a station and tone ringing is desired: Dial [6#] on the dial pad. Dial the extension number, -or- Press the DSS button of the desired station (call tone rings station). XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 72: Camp On

    If you do not have a CAMP ON button: Go on-hook with present call; Camp On call will ring through, -or- Place the present call on hold, then go on-hook, the Camp On call will ring through. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 73: Co Line - Access

    SINGLE LINE TELEPHONE To access an outside line: Lift the handset. Dial access code: 9, 801-823, 88+LLL (LLL = CO line number). Use 8888+LLL if using an Alt Dialing Plan. Dial telephone number. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 74: Co Line Queue

    SINGLE LINE TELEPHONE To be placed in the CO Line queue: Dial an outside line access code, a busy tone will sound. Press the FLASH button. Dial [621]. A confirmation tone will sound. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 75: Conference

    This drops the busy or wrong number party. Press the conference button again and repeat Step 4. When the last party answers, press the CONF button twice (All parties will be connected). XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 76 Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone) to OFF. To terminate an Unsupervised Conference: Press the flashing CONF button or use the Soft Key’s END option while on-hook, all parties will be dropped. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 77 Dial the desired number for the second call. Press the FLASH button. The Intercom dial tone will sound. Dial the code for SLT Conference Park [664]. All three parties will be conferenced. Hang up to terminate the conference. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 78: Dial-By-Name

    H, T, or P. If fewer than 8 digits are dialed, the numeric match is dialed after a 10-second interdigit time-out occurs, or when the [#] key is pressed. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 79: Directory Dial

    Example … pressing 2 once will produce names starting with A. When 2 is pressed a second time, names that start with B will display. Pressing 2 a third time will display names that start with C. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 80 Press another key to view the list for a different letter of the alphabet. When the desired name displays on the LCD, press the SPEED button to automatically dial the destination station or outside phone number (via speed dial). XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 81: Do Not Disturb / Page Block

    Press the preprogrammed DND button once (DND button lights steady). The DND button can be pressed while the phone is ringing to stop the ringing. -or- Use the Soft Key’s DND option when in an idle condition. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 82 SINGLE LINE TELEPHONE To activate Do Not Disturb: Lift the handset. Dial [631]. Replace the handset. To remove Do Not Disturb: Lift the handset. Dial [631] or [662]. Replace the handset. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 83: Door Opener

    Executive’s transmit is muted. To participate in the conversation in a true conference mode, the Executive can press the MUTE button to remove the mute condition. Replace the Executive station handset to terminate the override. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 84: Flash

    Press the button to be programmed (must be programmed in database as a flexible button). Press the SPEED button. Dial the speed bin number. A confirmation tone will sound. Press the ON/OFF button (SPEAKER button on IP Phone). XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 85: Group Listening

    To deactivate Group Listening: While off-hook, press the ON/OFF button (SPEAKER button on IP Phone). Group Listening is NOT available when the station is in the Headset Mode. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 86: Headset Mode

    (leaving the handset in place). A headset can also be connected to the 2.5 mm jack that is located on the left side of most Vodavi digital telephone models. The ON/OFF button on the digital telephone (SPEAKER button on IP Phone) is used to initiate and end calls while using the headset.

  • Page 87: Hot Desk

    Hot Desk Hot Desk Vodavi digital keysets can use the Hot Desk feature by using the 636 (Station Relocate feature code). This feature allows any keyset in the system to dial 636 and a different station number, that will change the station’s number to the dialed station number.
  • Page 88 (Flash 50/51, Page B, Button #1), the keyset will lose all of it’s configured station attributes. In this case, the keyset will assume default attributes. » This feature does not apply to Vodavi IP keysets. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 89: In And Out Button

    The called station can place the current CO call on hold by pressing the HOLD button, -or- Place current intercom call on hold by pressing the HOLD button; intercom call is placed on hold on the available intercom button. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 90: Answering An Intercom Call

    Press the H-T-P button to the H mode to answer. Use feature code 667 to select an H, T, or P mode for 8-button digital telephones. Each use of this feature code acts as a rotary through the three options. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 91: Intercom Transfer

    (You will hear ringing if the called station is in the T mode; or three bursts of tone if called station is in H or P modes.) Lift the handset or use the speakerphone after the tone bursts stop. Hang up to end the call. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 92: To Answer An Intercom Call

    Hang up to end the call. To answer an intercom call: Lift the handset, -or- If your SLT is equipped with a speakerphone, press the Speaker button to converse in a handsfree mode. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 93: Ip Phone

    ICM and SAVE buttons on the IP-24D are non-functional at this time. IP7008D Phone Characteristics The feature operation for the IP7008D is the same as the Vodavi- branded 8-button Executive Key Telephone sets as used with the XTS-IP / XTSc-IP systems.
  • Page 94 Off, On, and In Use . C O N D I T I O N S The Message Waiting LED is controlled by: Flash 50/51, Page B, Button 15 (Light Control) can be variable assignment. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 95: Ip7024D Phone Characteristics

    IP Phone IP7024D Phone Characteristics The feature operation for the IP-7024D is the same as the Vodavi- branded 24-button Executive Key Telephone sets as used with the XTS-IP / XTSc-IP systems. This section describes the distinctive attributes of the IP7024D phone.

  • Page 96: Soft Key Operation

    Left key will scroll down through the list of soft keys. Activation of an individual soft key function is via the button below the specific soft key shown on the IP7024D display. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 97 Key 3 CALL-BK CAMP-ON Incoming CO Call State (Talk State) Key 1 Key 2 Key 3 CONF FLASH Outgoing CO Call State (Talk State) Key 1 Key 2 Key 3 CONF FLASH XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 98 Key 3 EXIT ADD-MEM - In conference call Idle state, the following display is presented. Key 1 Key 2 Key 3 RE-ENTER ICM Call State Key 1 Key 2 Key 3 CONF XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 99 Backlight Display Timer programming. To use the Backlight Display feature: Dial feature code[ 637] to cycle through the options: Off, On, and In Use. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 100: Keyset Mode

    Press the preprogrammed KEYSET MODE button, the display shows: I NAC TI VE 2400 MO DE = S AV E = H O L D B AU D= # Press [ ] to scroll through the keyset modes. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 101: Last Number Redial

    If no lines are available in the same group, you will receive a busy tone and can queue for a line. If you preselect a line before activating LNR, the preselection will override the line used originally. SINGLE LINE TELEPHONE Not applicable XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 102: Lcr Operation

    CO Line Queue Cancel To cancel a Call Back Request: Dial the CO Line Queue Cancel code [626] on the dial pad. Replace the handset, or press the ON/OFF button (SPEAKER button on IP Phone). XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 103: Loop Key

    Press [SPEED] + [SPEED]. Dial a valid speed bin number. Press the [MSG] button. Press the desired buttons and enter the required digits for the task to be performed. Press [SPEED]. A confirmation tone sounds. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 104 To assign the Macro to a flexible button: Press [SPEED] + [SPEED]. Press the desired flexible button. Press [SPEED]. Dial the speed bin number that holds the macro. A confirmation tone sounds. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 105: Mailbox Buttons

    Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone). Dial the desired intercom station. Press the MSG button or use the Soft Key’s MSG option. A confirmation tone will sound. The called party's MSG button will flash slowly. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 106 C O N D I T I O N S » 8-button digital display telephones must use the Soft Key’s MSG option to leave a message waiting indication and must use [663] to answer a message waiting indication. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 107: Modem

    Modem Voice Mail Modem Access You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem. To access the voice mail system, you can either: Dial [498], ring directly to 498, be transferred to 498.

  • Page 108: Name In Display

    & = *4 . = 24 Press the SPEED button to complete programming process. To erase your name: Dial [690] on the dial pad. Press the SPEED button to complete the erasing process. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 109: Night Service

    Night Service Mode. To remove Night Service Mode: Press the preprogrammed NIGHT SERVICE flexible button [604] again. The system is now removed from the Night Service Mode. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 110: Off-Hook Voice Over (Ohvo)

    - The called OHVO station’s existing conversation is uninterrupted and the voice over announcement does not drown out the existing conversation. If receiving station is call forwarded, use 5# to override forwarding. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 111 The existing call (CO line) goes on Exclusive Hold automatically. This method then follows Camp On procedures and operation. IP Phones do not support the OHVO function. SINGLE LINE TELEPHONE Not applicable XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 112: Outside Calls

    To access an outside line for dialing out: Press idle CO line button, POOL button, -or- Dial access code: 9, 801-823, 88+LLL. (LLL = CO Line Number) Dial number for outside call. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 113: Paging

    Stations receiving a Page Announcement can press the Volume Bar to change Paging Volume. The display shows: S PE A KE R PAGE [#########] MM M DD Y Y H H :MM am XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 114: Paging - Meet Me

    Stations cannot be call forwarded or in DND and have this feature active. To select a pre-assigned message: Dial [633] on the dial pad, -or- Press the a preprogrammed PERSONAL MESSAGES button. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 115: Custom Messages

    The first Attendant should provide a list of messages to each station user. To program a unique custom message: Dial [633] on the dial pad. Dial a valid message number (18-20) for your custom message. Enter a custom message, up to eight characters. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 116: Date And Time Entry Messages

    = On Trip Until: MM/DD [14] = Meeting Until: HH:MM xm [15] = At Home Until: HH:MM xm [16] = On Break Until: HH:MM xm [17] = At Lunch Until: HH:MM xm XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 117 To cancel the message: Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. Replace the handset. The DND button LED will extinguish. SINGLE LINE TELEPHONE Not applicable XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 118: Scrollable Canned Messages

    - On Trip When the desired message displays on the LCD, press the HOLD button to activate that message on your station. A confirmation tone will sound; DND button LED will flash. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 119: Personal Messages Flexible Button

    Press [#] to scroll forward or [ ] to scroll backward through the list. When desired message is shown on the LCD, press HOLD to activate that message on your station. Confirmation tone sounds and DND button LED flashes SINGLE LINE TELEPHONE Not applicable XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 120: Pbx/Centrex Codes On A Flex Button

    Dial the desired speed dial bin for off-net forwarding. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset. To deactivate the PRI Call Pair Assignment feature: Lift handset or press ON/OFF button, then press the FWD button. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 121: Release Button

    Save Number For Redial To save the last number you dialed: After placing an outside call, keep the handset off-hook. Press the SPEED button twice, -or- Use the Soft Key’s STORE NO option. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 122: Redial A Saved Number

    Press the ON/OFF button (SPEAKER button on IP Phone), -or- Lift the handset, line will be seized and number is dialed. If you receive a busy/no answer, repeat the step to activate another redial. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 123: Ring Down/Hot Line/Off-Hook Preference

    Dial [691] on the dial pad. Dial desired flexible button number (01-30). To disable Off-Hook Preference: Dial [691] on the dial pad. Dial [00] on the dial pad. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 124: Ring Tone

    852/1209 1209/0 697/1336 852/1336 1336/1477 697/1477 852/1477 1336/1633 697/1633 852/1633 1336/0 697/0 852/0 1477/1633 770/852 941/1209 1477/0 770/941 941/1336 1633/0 770/1209 941/1477 770/1336 941/1633 Tone Duration* = 770/1477 941/0 50 ms/50 ms XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 125: School Zone

    Hunt Groups 7 = No Answer Call Forward UCD Groups 8 = Busy Call Forward Voice Mail Groups 9 = Busy / No Answer Call Fwd Press [HOLD]. A confirmation tone sounds. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 126 If an E-911 button is programmed, audible & visual alert indications will be provided, regardless of School Zone call forward settings. » The School Zone call forwarding feature does not apply to a Classroom station a hunt group or an ACD/UCD group. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 127: Speakerphone

    Press the SPEED button and dial speed bin location, -or- Press the preprogrammed speed bin button, -or- Use the Soft Key’s SPD option and then dial a speed bin location when in an idle condition. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 128 LOOP button or POOL button when accessed. To erase an existing speed bin: Press the SPEED button twice. Dial the speed bin location. Press the SPEED button again. A confirmation tone will sound. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 129: System Speed Dial Access

    System Speed Dial Access The first programmed Attendant must enter the System Speed numbers (9020 to 9999 or 9020-9099 for XTSc-IP). If an Attendant was not specified, system speed numbers are entered at Station 100. Stations can be individually allowed or denied the ability to use system speed dial (9100-9999) numbers (System speed numbers 9060-9099 are not monitored by toll restriction).

  • Page 130: Station/Port Fixed Number

    Station lock will prevent this feature from working correctly. SINGLE LINE TELEPHONE Not applicable XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 131: Text Messaging (Silent Response)

    One Moment Please Put Call Through I Will Call Back I Am Busy Who Is It? O.K. Is It Long Distance? Is It Personal? Is It An Emergency? SINGLE LINE TELEPHONE Not applicable XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 132: Trouble Notification

    M M/ DD / Y Y HH:MM XX = Index number (01-16) STA XXXX = Location of either station number or station name that triggered Trouble Notification HH:MM = Time that Trouble Notification occurred XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 133: Universal Day/Night Answer

    Dial [#5] or use the Soft Key’s UDA/UNA option. The connected outside line can be transferred or disconnected. Each telephone utilizing Universal Day/Night Answer must have a loop button appearance if the ringing outside line does not display at their phone. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 134: Voice Mail

    Either dial Voice Mail group number, press preprogrammed VM GROUP flexible button, press flashing MESSAGE WAIT button, or use the Soft Key’s VM1 option (group 440 only). You will be prompted to enter your mailbox password. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 135: Voice Mail Transfer With Id Digits

    To program a VM GROUP flexible button: Press the SPEED button twice. Press the desired flexible button to be programmed. Dial a 3-digit VM Group number (440-447=VM groups 1-8). Dial the VMID number. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 136: Voice Mail Group Access

    To make a VM RECORD flexible button: Press the SPEED button twice. Press the desired flexible button to be programmed. Dial feature code [649] + [VVV] (where VVV = 440-447 for desired VM group. XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 137 Soft Key’s STOP option. The LED will extinguish and the normal LCD call information will display. SINGLE LINE TELEPHONE Not applicable C O N D I T I O N S » This feature only applies to digital voice mail. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 138: Voice Mail (Flash-Based) Quick Reference

    [4] Enter Outcall # [ ] Wrong [5] Reply number entry [8] More Info [#] Send Msg [1] Review [#] Confirm Delete [2] Change [3] Delete Direct Transfer [1] Extension [2] Mailbox XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 139: Voice Mail (Flash-Based) Quick Start

    6. After prompt, enter new password. 7. Press to access Greeting Options. 8. Press to select the Record option. 9. Press to record your Name. 10. Press to record your Greeting, then press to end recording. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 140: Voice Mail (Hard Drive-Based) Quick Reference

    [1] Notification Settings [#] Send As Is [4] Confirm Delivery [ ] Re-Enter Dest. [2] Mailbox State [5] Future [3] Cancel [3] Distribution List [#] Send Message [6] Send Options [4] Guest Mailbox XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 141: Voice Mail (Hard Drive-Based) Quick Start

    Edit Name menu. Press to record your name; press when finished. Press for Record Greeting menu. Press again for Standard Greeting options. Press to record your greeting; press to end recording. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 142: Volume Control

    H H : MM a m Receiving an incoming tone SP E A K ER RI N G [#########] ringing Intercom or CO call … MM M DD Y Y H H :MM a m XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 143 For SLTs not equipped with a volume control slider switch, or to increase the volume greater than that allowed by the slider switch, use the following steps: Dial [638]. Dial a valid number (0-9) to select a volume level. Press HOLD. XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 144: Quick Reference

    Volume Control U I C K E F E R E N C E Worksheets 30 Flexible Button Programming Worksheet XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 145 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018 BIN 9009 BIN 9019 XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 146 Volume Control IP Phone 24 Flexible Button Programming Worksheet XTS-IP / XTSc-IP Station User Guide March 2007...

  • Page 147: Default Numbering Plan

    ACD Supervisor Display* 577+[UUU] ACD Supervisor Login* 576+[UUU]+[UUUU] ACD Supervisor Logout* 575+[UUU] ACD Supervisor Monitor ACD Supervisor Station Status ACD*/UCD Avail/Unavail ACD*/UCD CIQ Sta Display (any grp) 567+[UUU] ACD*/UCD Wrapup End (reqs btn) XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 148 Call Forward - External (Off-Net) [640]+[ ]+[YYYY] Call Forward - Follow Me 642+[XXX]+[C]+dest Call Park (groups 1-14) 430-437 = grps 1-8 424-429 = grps 9-14 Call Park - Personal Call Park - Station 439+[XXX] XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 149 CO Line Queue CO Line Queue Cancel Conference (8 btn) (reqs btn) Dial-By-Name Directory Dial Do Not Disturb Door Opener 665 (654 if MPBE) DTMF Receiver Test Executive Override Flash (Centrex) (8-btn digital) XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 150 760-762 (763 for MPB2/ MPB2/MPBE systems only) MPBE) (XTSc-IP uses 761 only) Page - XTS-IP Internal Zones 1-20, All 701-720, 721 Page - Meet Me (Answer) Personal Messages 633+[ZZ] Release Button (reqs btn) XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 151 UCD Group (grp 1-16) 550-565 Unanswered CO Call Transfer Universal Day/Night Answer Voice Mail Group (grp 1-8) 440-447 VM One Touch Record (reqs btn) 649+[VVV] VM Pse/Res Rec (Dig VM) (reqs btn) XTS-IP / XTSc-IP Station User Guide March 2007...
  • Page 152 UUU = ACD Group 1-32* for XTS-IP B = Button w/ feature code: (550-565 = groups 1-16, 534-549 = groups 17-32) 622 = Call Back or ACD Group 1-16* for XTSc-IP (550-565 = groups 620 = Camp On 1-16) 625 = Exec Override...
  • Page 153 Digital Telephone Quick Reference Card XTS-IP & XTSc-IP Telephone Systems FIXED FEATURE BUTTONS (Message Waiting Callback request left at your station is indicated by a flashing MSG WAIT LED.) • CAMP ON* -- Enables you to alert a busy party •...
  • Page 154 Digital Telephone Quick Reference Card XTS-IP & XTSc-IP Telephone Systems PLACING AN OUTSIDE LINE ON HOLD TO TRANSFER A CALL USING DIRECTORY DIALING • If system is programmed for Exclusive Hold Preference, press the HOLD button once for 1. Press the TRANS button.

  • Page 155: Quick Reference Card

    XTS-IP & XTSc-IP Large Screen Telephone Quick Reference Card Large Screen Display Features Using the Soft Keys The digital 30-button model provides a 7-line Calendar Mode -- When in idle mode, the by 16-character display with 10 Soft Keys, a default monthly calendar will display, or you MENU key, and UP/DOWN scroll keys.
  • Page 156 XTS-IP & XTSc-IP Large Screen Telephone Quick Reference Card After selecting FEATURES on the main menu, Voice Mail the following options will display: Press… Then select… Call Forward VOICE MAIL desired VM group (1-5). To access group 6-8, press PG DOWN key.
  • Page 157 XTS-IP & XTSc-IP IP-24DH Telephones Quick Reference Card - - - - - - - FIXED FEATURE BUTTONS - - - - - - - - Used for Auto-Callback to a phone CALLBK that left a text msg, or to acess voice messages.

  • Page 158: Flexible Buttons

    XTS-IP & XTSc-IP IP-24DH Telephones Quick Reference Card PLACING AN OUTSIDE LINE ON HOLD PROGRAMMING FLEXIBLE BUTTONS • If system is programmed for Exclusive Hold 1. Press SPEED twice, then press flexible button to Preference … press HOLD once for Exclusive be programmed.

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