Acd/Ucd Available/Unavailable; Acd Calls In Queue Status Display - Vodavi Digital telephone User Manual

ACD/UCD

ACD/UCD Available/Unavailable

If you are an ACD/UCD Agent, you can place your station in the
Available mode to receive ACD/UCD calls or in the Unavailable
mode to block ACD/UCD calls from ringing to your station.
To enter Available Mode:
Dial [566] on the dial pad to start receiving ACD/UCD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
To enter Unavailable Mode:
Dial [566] on the dial pad to block incoming ACD/UCD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.

ACD Calls In Queue Status Display

There are two methods for stations not assigned to the
ACD Group to monitor the ACD Calls In Queue Status Display.
First Method -- From an idle key telephone:
1. Dial [567] on the dial pad,
-or-
Press the preprogrammed flexible button.
2. Dial the ACD group number (5XX). The ON/OFF button LED
will light steady.
This idle display will show how many calls are in queue.
3. Replace the handset or press ON/OFF to terminate the
display.
AC D 5 XX 0 0 C AL LS I N QU E U E
M M M DD Y Y
5XX = ACD Group Number 550-565
H H : M M am
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