Uniform Call Distribution; Universal Day/Night Answer - Vodavi STARPLUS Triad-S Manual

Uniform Call Distribution

Two (2) options are available to help alleviate this problem:
1. Shorten the SLT receiver timer [FLASH 01] [Button 12]. This frees up DTMF receivers faster,
but may not provide the desired toll restriction for SLT stations.
2. Enable LCR and force LCR on SLT stations.
When the LCR database is set up, the 3-digit table allows entry of the number of digits to
expect. When a SLT dials the appropriate number of digits, LCR releases the DTMF receiver
and then be available for another SLT call.
LCR Versus Toll Restriction
LCR is not an alternative to toll restriction nor is toll restriction an alternate to LCR. They work
best when programmed together. Toll restriction specifies station dialing privileges, and LCR
provides call routing to appropriate lines.
LCR can enhance toll restriction by providing Store and Forward operation to analyze digits
being dialed before a trunk is seized. This prevents users from by-passing toll restriction by
taking advantage of the time required for a central office line to provide dial tone. LCR is
recommended when toll restriction is enabled.
Uniform Call Distribution
Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to
eight three-digit station numbers. Each group is assigned a pilot number. When this number
is dialed, the first available agent in that group is rung. Calls are routed to the station that has
been on-hook for the longest period of time. Refer to
for additional information.

Universal Day/Night Answer

Description
Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night
Answer (UNA). UDA/UNA assigned CO lines can also signal over the external page port(s). If
External Day programming is enabled and the system is in the day mode, the assigned
external page port(s) present a ringing signal. UDA/UNA is established on a per CO line basis
in admin programming.
When the system is in Day or Night mode and you hear an outside line ringing at another
station, and wish to answer it:
Dial [#5] on the dial pad. The connected outside line can be transferred or disconnected.
Each telephone utilizing Universal Day/Night Answer must have a loop button
appearance if the ringing outside line does not display at their phone.
Chapter 2 - Features and Operation
Chapter 4, Call Distribution - ACD/UCD
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