Ring Timer; Secondary Agents - Vodavi STARPLUS Triad-S Manual

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Chapter 4 - Call Distribution - ACD/UCD

Ring Timer

Description
The ACD Ring Timer determines how long a call rings into a busy ACD group before being
presented to the Primary Recorded Announcement. The ACD Ring Timer setting is variable
from 000–300 seconds.
Programming Steps
1. Press the RING TIMER flexible button (FLASH 61, Button #1). The following message
displays:
2. Enter a valid number which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... ACD Ring Timer is set for 60 seconds.

Secondary Agents

Description
The Secondary Agent Assignment feature allows stations serving as secondary agents to be
entered into the ACD group. Agents can login to primary and secondary groups. Primary
agents ACD calls from their primary group are presented ahead of ACD calls in their
secondary group.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the ACD Group number (550-565) on the dial pad.
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the SECONDARY AGENT flexible button (FLASH 60, Button #8). The following
message displays:
5. To add a station as a secondary agent of the ACD group, use the dial pad as follows:
A RAN Table must be specified in ACD programming. If a RAN Table is NOT specified,
incoming CO callers are not answered but continue to receive ringback.
R I NG
0 6 0
A X X XX S E CON DA RY AG E NTS
E N D
Enter XXXX 1 (XXXX = flexible station number).
Press HOLD.
Automatic Call Distribution
000 -3 00