Recall; Attendant Recall Timer; Iclid Unanswered Call Management - Vodavi STARPLUS Triad-S Manual

Recall

Operation
This table may be accessed from any station display phone so that the unanswered calls may
be reviewed and handled by the end user. Upon entering the review process, the functions
available to a phone are:
Conditions
»
Telco must activate Caller ID service.
»
Auto Attendant calls are considered answered.
Recall
Description
A held CO call left unattended by a station recalls the Attendant(s) after a programmable
time period elapses. A recalling CO line flashes at a distinctive rate and has an LCD display
that identifies the originating station of the unanswered call.
Operation
To answer a recall, press OUTSIDE LINE button that is flashing at a very fast rate.
Conditions
»
Recall does not apply to intercom calls placed on hold.

Attendant Recall Timer

Description
The Attendant Recall Timer determines the time a recalling call rings at the attendant
station(s) before the system releases the line. When a CO Line recalls to the Attendant station
and is still unanswered, the system releases the line at the expiration of this timer and
automatically places the line to an idle condition.
The Attendant Recall Timer setting is variable from 00–60 minutes. An entry of 00 causes the
Attendant(s) station to ring until answered.
Table 3-3: ICLID Unanswered Call Management
Function
1. Go to beginning of table
2. Review next item in table entry
3. Step to next table entry
4. Delete table entry (Attendant only)
5. Exit table review function
6. Step to previous table entry
7. Call Back
Chapter 3 - Attendant Features and Operation
Button
Dial Code 635
MUTE
HOLD
FLASH
ON/OFF
TRANSFER
SPEED
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