Initialize Acd Group Parameters - Vodavi STARPLUS Triad-S Manual

4-32
Chapter 4 - Call Distribution - ACD/UCD
4. Press the ZAP TONE flexible button (Button #16). The following message displays:
5. Enter a 0 or 1on the dial pad to enable/disable this feature.
[0] = Disable feature
[1] = Enable feature
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT ... Zap Tone is disabled.
Conditions
»
Only one station at a time can be programmed when using a flexible station number.
»
When in Flash 51 programming, if you press HOLD without specifying a flexible number
to be programmed, you will get the station that is in port/station 100.

Initialize ACD Group Parameters

Description
ACD Group Parameters may be initialized to set all data fields to their original, default values.
Program
Code
FLASH 60
AC D ZA P TO NE
D I S A B LE D
Table 4-3: ACD Group Defaults
Flexible
Button
1 Group Name
2 Alternate Group
3 Overflow Station
4 Supervisor
5 CIQ Threshold
6 Wrapup Timer
7 Primary Agents
8 Secondary Agents
9 Guaranteed RAN
10 Primary RAN
11 Secondary RAN
12 Transferred RAN
13 Overflow Timer
14 Call Factor
0-1
Features
ACD GROUPS 550-565
Automatic Call Distribution
Default Value
(after initialization)
None
None
None
None
Disabled
4 sec
None
None
None
None
None
None
60 sec
None