Recorded Announcements; Recorded Announcement Tables - Vodavi STARPLUS Triad-S Manual

Automatic Call Distribution
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the PRIMARY RAN flexible button (FLASH 60, Button #10). The following message
displays:
5. Enter a valid number (1-8) for the desired RAN Table or a (#) to remove the entry.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

Recorded Announcements

Description
Recorded announcement (RAN) devices can be assigned to provide up to eight different
messages per system, if all stations in an ACD group are busy. The eight messages are
available to all 16 ACD groups in different configurations. Each group can have a Guaranteed
RAN and two other RANs, a primary and a secondary. A RAN device can provide an
announcement to one caller at a time. Subsequent callers are queued onto the message on a
first-in basis.
Each RAN Announcement Table can be directed to a Hunt Group, therefore each primary and
secondary RAN Table can have eight announcements. RAN Hunt Group numbers can be
chained together by placing the RAN Group Number (458-461) as the last member in the
desired group. RAN Groups are pilot type only.
Digital Voice Mail (DVM) -- DVM can serve as a RAN Announcer by using a menu as the
announcement. With this unique benefit: callers can route to other destinations, hear their
place in queue, and hear their hold time.

Recorded Announcement Tables

Description
Determines the type, index (port) number and message length for the eight available
Recorded Announcements (RAN). There are eight RAN Tables that can be programmed.
The type can be either a CO line port, an SLT port, Digital Voice Mail, or a RAN Hunt Group
port. The index number specifies which circuit for the type of interface. The message length is
used to match the maximum length of the message to the device that is used.
Digital Voice Mail can be used as a RAN Announcer for ACD Groups. A menu is provided to
play the announcement, as well as collect DTMF digits and route the caller to an alternate
destination. In addition, a place in queue and an average hold time message can be played to
the caller. The ability to detect DTMF, play average hold time, and place in queue are all
programmable in this area.
A X X XX PR I M AR Y R AN
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Chapter 4 - Call Distribution - ACD/UCD
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