STARPLUS Triad-S Installation Manual Issue 4.0 - April 2002...
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VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.
Contents Contents Regulatory Information (U.S.A.) ......................1-3 Telephone Company Notification ....................1-3 Incidence of Harm ..........................1-3 Changes in Service ........................... 1-3 Maintenance Limitations ....................... 1-3 Hearing Aid Compatibility ......................1-4 UL/CSA Safety Compliance ......................1-4 Notice of Compliance ........................1-4 Toll Fraud Disclaimer ..........................
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Contents System Programming and Verification .................... 4-3 Telephone and Terminal Troubleshooting ..................4-3 Keyset Self Test ............................4-4 Keyset LCD/LED Test ........................4-4 Keyset Button Test ..........................4-4 DSS LED/Button Test ........................4-5 Key Telephones/Terminals ......................4-6 Single Line Telephones ........................4-6 DSS/DLS Console ..........................
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Figures Figures Basic KSU ................................2-5 Basic KSU Mounting Holes and Installation ....................2-6 Expansion KSU ..............................2-7 BKSU and EKSU Mounting Holes and Installation ................... 2-8 BKSU Dip Switches ............................. 2-10 Modem Unit (MODU) ............................2-12 Miscellaneous Interface Service Board (MISB) ..................2-13 DTMF-A ...................................
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Introduction This manual provides the information necessary to install and maintain the STARPLUS Triad-S System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrading your system.
Regulatory Information (U.S.A.) Chapter 1 - Introduction Regulatory Information (U.S.A.) The Federal Communications Commission (FCC) has established rules which allow the direct connection of the Triad-S™ System to the telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed.
Toll Fraud Disclaimer Chapter 1 - Introduction Hearing Aid Compatibility Triad-S™ Digital Telephones are Hearing Aid Compatible, as defined in Section 68.316 of Part 68 FCC Rules and Regulations. UL/CSA Safety Compliance Triad-S™ System has met all safety requirements and was found be in compliance with the Underwriters Laboratories (UL) 1459.
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Installation This chapter describes the procedures and steps necessary to install the Triad-S System.
Introduction Chapter 2 - Installation Introduction As with any sophisticated communications device, installation of the STARPLUS Triad-S™ System requires the care and forethought of a competent technician. To assure easy servicing and reliable operation, several factors must be considered when planning the system installation.
KSU Installation Chapter 2 - Installation Operation of this equipment in a residential area is likely to cause interference. In which case the user, at his own expense, is required to take any necessary measures to correct the interference. Backboard Installation A wooden backboard is recommended for all installations and must be installed when the location has masonry or plasterboard walls.
KSU Installation Chapter 2 - Installation Figure 2-2: Basic KSU Mounting Holes and Installation Mounting the Expansion KSU (EKSU) The Expansion KSU consists of a plastic cover, a metal base frame designed for wall mount installation. The EKSU contains a power transformer and expansion interface board (EIB). The EKSU MUST be mounted above the BKSU.
Battery Backup Unit (BBU) Installation Chapter 2 - Installation Figure 2-4: BKSU and EKSU Mounting Holes and Installation Battery Backup Unit (BBU) Installation The BBU provides power for the system during a power failure. The BBU connects to the Triad-S™ via the connector on the bottom of the BKSU.
KSU Grounding Chapter 2 - Installation The time the system operates on batteries is dependent on several elements, including: battery charge state, condition of the batteries, capacity of the batteries, and the system size (number of station ports). The following chart gives the approximate backup time in ampere hours for two system sizes and different battery capacities.
2-10 PCB Installation Chapter 2 - Installation Lightning Protection The system provides secondary protection per UL 1459 specifications. Primary protection circuitry is the installer’s responsibility and should be installed per the National Electric Code (NEC). KSU AC Power Plug Before plugging the KSU power cord into the AC source (grounded, 3-prong AC outlet required): 1.
Modem Unit (MODU) 2-11 Chapter 2 - Installation The MPB may be equipped with 3 daughter boards: MODU for modem access to the system, DTMF-A for additional DTMF receivers, and an MISB for two serial ports. Software for the system is contained on two chips labeled U1 and U2 in the Program Module Unit (PMU) module.
2-12 Miscellaneous Interface Service Board Installation Chapter 2 - Installation Figure 2-6: Modem Unit (MODU) The modem may not always connect at 9600 bps. If you encounter a situation where you cannot connect at 9600 bps, change your computer’s baud rate to 4800 bps. Miscellaneous Interface Service Board Installation The Miscellaneous Interface Service Board (MISB) contains the second external music source (MOH/BGM) and two serial ports.
Miscellaneous Interface Service Board Installation 2-13 Chapter 2 - Installation The MISB has an eight position dip switch. The following table lists the functions of each switch. Table 2-1: MISB Dip Switches Dip Switch Function Not used Not used Not used ON: XOFF/XON OFF: CTS/RTS Not used...
2-14 DTMF-A Unit Chapter 2 - Installation DTMF-A Unit The DTMF-A provides an additional four DTMF receivers that may be used for detecting the DTMF signal from the single line telephone port or central office line. When using an analog voice mail system, the single on-board DTMF receiver is not adequate to supply dial tone to single line devices and handle the demands placed on it by voice mail.
Message Wait Unit (MSGU) 2-15 Chapter 2 - Installation Message Wait Unit (MSGU) The Message Wait Lamp Relay Control (MSGU) provides message wait lamp relay control for message lamp single line telephones. The MSGU board mounts on the CSIB as a daughter-board-type arrangement.
2-16 CKIB/CSIB Installation Chapter 2 - Installation CKIB/CSIB Installation There are two types of expansion boards available: CKIB and CSIB. These boards include 3 loop start CO line interfaces and 8 digital key telephone interfaces (CKIB), or 3 loop start CO line interfaces and 8 single line telephone interfaces (CSIB).
CKIB/CSIB Installation 2-17 Chapter 2 - Installation Figure 2-11: CSIB Board with MSGU Mounted Each CKIB or CSIB has 3 loop start CO line interfaces. The loop start CO/PBX lines are connected to RJ-11 connectors on the right side of each board. CKIB/CSIB Wiring There is one 50-pin female amphenol connector on the left side of the board.
Station Wiring 2-19 Chapter 2 - Installation Station Wiring The following provides details on the interconnection of each type station interface board and station jack. Only the first pair (green, red) on the jack should be connected to the KSU. No other pairs should be connected.
2-20 Wall Mounting the Digital Key Telephone Chapter 2 - Installation Wall Mounting the Digital Key Telephone To wall mount the digital key telephone, it is necessary to use the wall mount bracket and a standard type jack designed for 630-type wall hanging applications. Refer to Figure 2-14 on the following page.
2-22 Headset Installation Chapter 2 - Installation Headset Installation STARPLUS Triad-S™ digital key telephones were designed to operate with industry standard electret mic compatible modular headset adapters and operator headsets. Modifying Digital Telephone to Support External Headset 1. Plug the headset adapter cord into the vacant handset jack on the key telephone base. 2.
Caller ID Interface Unit Installation 2-23 Chapter 2 - Installation Switch Settings S1 dip switches select the signaling protocol of the RS-232 OUT connector to assist in matching signals from the 1480-00 with those of the DTE device. S2 dip switches control two major functions: Switches 1-5 configure the 1480-00 to the DTE device for baud rate, data bits, and parity.
2-24 SMDR Chapter 2 - Installation SMDR The SMDR feature provides detailed records of all outgoing and/or incoming, long distance only or all calls. The SMDR Qualification Timer determines the time needed to determine a valid SMDR call for reporting purposes. By default, this timer is set to 30 seconds and is variable from 00-60 seconds in one second increments.
SMDR 2-25 Chapter 2 - Installation 80 character format - Outbound Call to a Dialed Number: 12345678901234567890123456789012345678901234567890123456789012345678901234567890 AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF) CO TOTAL START DATE DIALED 1100 001 00:00:38 13:57 01/15/01 O2956006 80 character format - Outbound Call to an Extension: 12345678901234567890123456789012345678901234567890123456789012345678901234567890 AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF) CO TOTAL...
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System Check-Out Prior to actual power up and initialization, check out the System to STARPLUS Triad-S™ avoid start up delays or improper loading. A step-by-step checklist is provided for this purpose.
Preliminary Procedures Chapter 3 - System Check-Out Preliminary Procedures 1. Make sure the Basic Key Service Unit (BKSU) is properly grounded to cold water pipe or earth ground. 2. Verify that all expander modules are firmly seated onto their connectors. 3.
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Power Up Sequence Chapter 3 - System Check-Out...
Maintenance and Troubleshooting This chapter provides a guideline for isolating and resolving functional problems that may be encountered due to improper use or component failure of the STARPLUS Systems. Other failures, such as no dial tone from the central office, must also Triad-S™...
System Programming and Verification Chapter 4 - Maintenance and Troubleshooting System Programming and Verification System operation should be verified as per the programmed customer database once all customer database programming is completed. A hard copy of the customer database can be printed from the system and should be kept on-site and up to date for future reference.
Keyset Self Test Chapter 4 - Maintenance and Troubleshooting Keyset Self Test STARPLUS Triad-S™ System contains a test mode feature that supports the off-line testing of digital keysets and DSS units. The term off-line means that the unit under test is operationally disconnected from the switch during the test operation.
Keyset Self Test Chapter 4 - Maintenance and Troubleshooting Table 4-1: Flash Rates Button Type Steady Flash Flash Double Wink Flash Flutter Flash Flutter Flash Flash Flutter Double Flash Double Wink Double Flash 2. Press the dial pad keys to display an LCD message that indicates which digit was pressed. Depressing the H-T-P switch from one position to another displays one the following words: H_POS, T_POS, or P_POS.
Keyset Self Test Chapter 4 - Maintenance and Troubleshooting Key Telephones/Terminals The following actions apply to multi-line key telephones: Table 4-2: Key Telephones/Terminals Symptom Action No power to keyset Verify that keyset is connected to correct type of station card. No handsfree answer-back on intercom On digital keysets, the mode of intercom answer is programmable.
CO Line Card Functions Chapter 4 - Maintenance and Troubleshooting DSS/DLS Console The following applies to DSS/DLS Consoles: Table 4-4: DSS/DLS Console Symptom Action Buttons on DSS/DLS do not function as Check station identification assignment in labeled programming for correct DSS map assignment. Pressing buttons on DSS does not DSS must be assigned to keyset in station ID activate keyset...
System Functions Chapter 4 - Maintenance and Troubleshooting System Functions The following functions are related to system resources and the common equipment boards controlling them. Table 4-6: System Functions Symptom Action Basic KSU and MBU Complete system failure Verify that power switch is on, power cord is plugged in.
Remote Maintenance Chapter 4 - Maintenance and Troubleshooting Remote Maintenance General Overview The Remote Maintenance feature allows authorized personnel to survey system, slot configuration information and programming. This can be done through the optional modem or data terminal connected via the RS-232C port on the optional MISB Module. The commands are entered from a keyboard and are limited to those listed.
4-10 Remote Maintenance Chapter 4 - Maintenance and Troubleshooting System Configuration Figure 4-2 is a configuration of the STARPLUS Triad-S™ System and displays what is printed when the installer types d<space>s at the maint> prompt. m a i n t > d s S L O T C A R D C K T S...
Remote Maintenance 4-11 Chapter 4 - Maintenance and Troubleshooting Station Configuration Figure 4-3 illustrates what is printed out when the installer types d<space>s1 at the maint> prompt. m a i n t > d s 1 S L O T C A R D C K T S S E R V S T A T...
4-12 Remote Maintenance Chapter 4 - Maintenance and Troubleshooting CO Line Configuration Figure 4-4 illustrates a representation of what is printed out for slot two when a LCOB is installed in that slot and: The installer types d<space>s2 at the maint> prompt. Figure 4-4: CO Line Configuration Column Indicates:...
Remote Maintenance 4-13 Chapter 4 - Maintenance and Troubleshooting Event Trace Buffer The Event Trace Buffer is used to store and dump event traces (up to 30) that occur just prior to a STARPLUS Triad-S™ System soft or hard restart. These can then be reviewed by authorized personnel to aid in system troubleshooting.
The Maintenance password is: ETRACE The Remote Monitor feature is intended for use only under the guidance and instruction by authorized personnel from VODAVI Technical Support. Care and caution must be observed when using this feature as permanent damage to the...
Remote System Monitor 4-15 Chapter 4 - Maintenance and Troubleshooting Help Menu (?) A convenient Help Menu is provided by typing [?], then pressing <Enter>. The following screen displays: m o n > ? c o m m a n d l i s t : - h e l p m e n u a b o a r d - b o a r d - c m d s l o t , c m d , d a t a 1 , d a t a 2 b r a t e...
4-16 Remote System Monitor Chapter 4 - Maintenance and Troubleshooting Event Trace Mode The T command enables and disables the STARPLUS Triad-S™ System Trace mode. While the trace mode is enabled events for the trace desired displays on the monitor, printer or PC connected to the STARPLUS Triad-S™...
After exiting the event(s), the trace begins as shown in Figure 4-8 Unless instructed by personnel at Vodavi Technical Support, do not leave the trace mode enabled for extended time periods. The system dumps the requested event(s) trace which may use up paper or fill memory buffers on the collecting device.
4-18 Remote System Monitor Chapter 4 - Maintenance and Troubleshooting Exit the Monitor Mode The Exit command terminates the current Monitor enable/disable session. If Event(s) Trace was or is still enabled, event records display only after exiting the MONitor mode. The Exit command format is: mon>...
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Index Index Backboard Installation 2-4 Remote Maintenance 4-9 Battery Charging Unit Installation 2-8 BKSU/MBU Assembly 2-10 Site Preparation 2-3 System Check-Out Procedures 3-1 CO Line Card Functions 4-7 System Commands DTMF Receiver Trace 4-14 Event Trace Buffer 4-13 Event Trace Mode 4-16 DSS LED/Button Test 4-5 Exit Maintenance 4-9 DTMF4-A Unit Installation 2-14...