x
Overflow Station Forwarding ....................................................................................................... 4-38
Overflow Timer .................................................................................................................................. 4-39
Primary Agent Assignments ......................................................................................................... 4-39
Recorded Announcements ........................................................................................................... 4-40
Ring Timer ........................................................................................................................................... 4-43
UCD Available/Unavailable ........................................................................................................... 4-44
UCD Calls In Queue Display .......................................................................................................... 4-45
Wrap-up Timer ................................................................................................................................... 4-45
Print UCD Group Parameters ........................................................................................................ 4-47
Introduction ............................................................................................................................................... A-3
Functional Performance ........................................................................................................................ A-4
Caller ID Name/Number ................................................................................................................. A-4
Caller ID Name/Number ........................................................................................................................ A-4
Caller-Entered ICLID Digits ............................................................................................................ A-6
Local Name Translation .................................................................................................................. A-7
ICLID Programming ................................................................................................................................. A-7
Enable / Disable ................................................................................................................................. A-8
Name in Display ................................................................................................................................ A-8
Baud Rate Display ............................................................................................................................. A-8
Port Assignment ................................................................................................................................ A-9
Ring Delay Timer ............................................................................................................................... A-9
Initialize ICLID Tables ....................................................................................................................... A-10
Print ICLID Tables .............................................................................................................................. A-11
ICLID Call Management Tables ........................................................................................................... A-14
Introduction ............................................................................................................................................... B-3
LCR Tables ........................................................................................................................................... B-3
LCR Flowchart .................................................................................................................................... B-4
Programming LCR Tables ...................................................................................................................... B-5
6-Digit Office Code Table ............................................................................................................... B-7
Exception Code Table ..................................................................................................................... B-8
Route List Table ................................................................................................................................. B-8
Insert / Delete Table ......................................................................................................................... B-10
Daily Start Time Table ..................................................................................................................... B-11
Weekly Schedule Table ................................................................................................................... B-12
Contents