Acd Call Qualifier - Vodavi STARPLUS Triad-S Manual

Automatic Call Distribution
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the CALL FACTOR flexible button (FLASH 60, Button #14). The following message
displays:
5. Enter a valid number (0-999 minutes) for the desired call factor time. (0 disables this
function.)
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

ACD Call Qualifier

Description
The CALL QUALIFIER feature provides a means for an Agent on ACD calls to enter call
identification codes. This feature provides up to three digits for the ACD SMDR reporting
function. Up to 12 digits can be entered, however only the first three digits are used in the
SMDR record.
Operation
While agent is on a call:
1. Press the preprogrammed CALL QUALIFIER flexible button, followed by the three-digit
qualify code.
2. Enter a [
the keyset speaker, if programmed.
Conditions
»
The outside party does not hear the (qualify code) account code being entered.
»
The qualify code is the first three digits of the account code. Therefore, the account code
record in the SMDR contains the qualify code in the first three digits.
»
The qualify code must be entered during CO talk state.
»
The CALL QUALIFIER button is programmed using the Call Qualifier feature code [570] +
[###] or the Call Qualifier feature code and the last three digits of a speed bin number,
e.g., [570] + [YYY]. The speed bin number can also have the Call Qualifier code.
A X X XX CA LL FACTO R
X X X
] to complete the sequence. A short burst of confirmation tone sounds through
✳
Chapter 4 - Call Distribution - ACD/UCD
0 -999
4-7