Alternate Acd Group Assignments; Call Qualifier Tone - Vodavi STARPLUS Triad-S Manual

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Chapter 4 - Call Distribution - ACD/UCD

Alternate ACD Group Assignments

Description
An Alternate ACD Group can be programmed so that if no station in a group is available, the
alternate group is checked for an available station. This provides a way to chain or link ACD
groups together.
Programming Steps
To make an Alternate ACD Group:
1. Press FLASH and dial [60].
2. Enter the ACD Group number (550-565) on the dial pad.
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the ALTERNATE GROUP flexible button (FLASH 60, Button #2). The following
message displays:
5. Enter another ACD Group number to designate the Alternate ACD Group.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete an Alternate ACD Group:
1. Press [#].
2. Then press the HOLD button.

Call Qualifier Tone

Description
The Call Qualifier Tone feature is associated with the ACD Call Qualifier code and determines
if a confirmation tone sounds after the ACD Call Qualifier code is dialed. If programmed, a
confirmation tone sounds.
Programming Steps
1. Press the CALL QUAL TONE flexible button (FLASH 05, Button #13).
2. Enter a 0 or 1 that corresponds with the following entries:
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT ... Call Qualification Confirmation tone is disabled.
A X X XX ALT E R NATE G R O U P
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C A LL QUA LI F I E R TO NE
D I S A B LE D
Automatic Call Distribution
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