Guaranteed Message Timer; Incoming Co Direct Ringing; Message Interval Timer - Vodavi STARPLUS Triad-S Manual

Automatic Call Distribution

Guaranteed Message Timer

Description
The Guaranteed Message Timer setting specifies how long a call rings before it is answered
by Guaranteed Message RAN when the Guaranteed Message RAN feature is added to an ACD
Group.
The Guaranteed Message Timer setting is variable from 000-300 seconds.
Programming Steps
1. Press the GUARANTEED MESSAGE TIMER flexible button (FLASH 61, Button #7). The
following message displays:
2. Enter a valid number on the dial pad which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... Guaranteed Message Timer is set for 5 seconds.

Incoming CO Direct Ringing

Description
CO Lines can be programmed to ring directly into an ACD group. When all agents are busy
and RAN is enabled, the system answers the caller and presents the Primary RAN
announcement automatically.

Message Interval Timer

Description
The ACD message interval timer (MIT) determines the length of time a caller remains in
queue (listening to MOH, if provided) between recorded announcements. The ACD message
interval timer setting is variable from 000-600 seconds.
Programming Steps
1. Press the MIT TIMER flexible button (FLASH 61, Button #2). The following displays:
2. Enter a valid number on the dial pad which corresponds to 000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... ACD Message Interval Timer is set for 60 seconds.
G UA R AN TE E D MS G
0 0 5
M E S S AG E IN TE R VAL
0 6 0
The ACD Ring and Message Interval timers only apply when RAN ports are
specified. If RAN ports are not specified, incoming callers continue to receive a
ringback tone.
Chapter 4 - Call Distribution - ACD/UCD
000 -3 00
000 -6 00
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