Device <Name> Is Disconnected; Plate Carrier Motion Blocked; Home Timeout - PerkinElmer LabChip GX User Manual

Device <Name> is Disconnected
This error message indicates that there is no communication
between the software and the specified device.
Possible Causes
1. Cable between computer
and instrument unplugged.
2. Instrument power loss.
3. Computer went into
hibernation.

Plate Carrier Motion Blocked

Error Message: "Plate carrier motion blocked. Make sure tray
movement is not obstructed."
Possible Causes
1. Something is blocking
the door from opening.
2. Something may have
fallen inside and is blocking
the robot motion.

Home Timeout

Error Message: "Home Timeout."
Possible Causes
1. Something is obstructing
the robot motion.
2. Robot Motor has failed.
V4.2
Recommended Actions
Verify that the USB communication cable is secure.
Verify the power cord is plugged in.
Press the Power button on the LabChip GX instrument.
See page 271.
Restart the LabChip GX software.
If the problem is not resolved, contact PerkinElmer
Technical Support (see
Recommended Actions
Remove the blockage.
Restart the instrument.
If the problem is not resolved, contact PerkinElmer
Technical Support (see
Recommended Actions
Check for an object blocking the robot motion and
remove the blockage.
Restart the instrument.
If the problem is not resolved, contact PerkinElmer
Technical Support (see
LabChip GX User Manual
Troubleshooting and Diagnostics 286
page 3).
page 3).
page 3).
PerkinElmer