Ricoh D143 Field Service Manual page 832

6. Troubleshooting
No. Type
-02 -
No. Type
652 D
No. Type
653 D
830
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Chat program execution error
An unexpected error occurs when the modem (Cumin-M) tries to call the center
with a dial up connection.
• Caused by a software bug
No action required because this SC does not interfere with operation of the
machine.
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Remote service ID2 mismatching
ID2 for @Remote certification is mismatching between the controller board and
NVRAM.
• Used controller board installed
• Used NVRAM installed
An unexpected error occurs when the modem (Embedded RCG-M) tries to call
the center with a dial up connection.
1. Install the correct controller board or anew controller board.
2. Install the correct NVRAM or new NVRAM.
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Incorrect remote service ID2
ID2 stored in the NVRAM is incorrect.
• Used NVRAM installed
An unexpected error occurs when the modem (Embedded RCG-M) tries to call
the center with a dial up connection
Clear the ID2 in the NVRAM, and then input a correct ID2.