Ricoh D143 Field Service Manual page 828

6. Troubleshooting
No. Type
01 -
02 -
11 -
826
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Expanded authentication module error
There is no expanded authentication module in the machine.
The SD card or the file of the expanded authentication module is broken.
There is no DESS module in the machine.
• No expanded authentication module
• Defective SD card
• Defective file of the expanded authentication module
• No DESS module
1. Install the expanded authentication module.
2. Install the SD card.
3. Install the DESS module.
4. Set the super service SP as follows and turn the main switch off and on.
1. User limitation: Set SP5-401-160 (expanded authentication management
setting) to 0.
2. User limitation: Set SP5-401-161 (expanded authentication management
detailed setting) to 0.
5. Execute SP5-876-1 (security all clear). If this is a mass-produced machine,
replace the NV.
Version error
The version of the expanded authentication module is not correct.
• Incorrect module version
Install the correct file of the expanded authentication module.
OSM user code file error
The correct "usercode" file could not be found in the root folder of the SD card
because the file is not present, or the existing file is corrupted or the wrong type
file.
Create the usercode files with the User Setting Tool "IDissuer.exe" and store the
files in the root folder of the SD card.
Note: Make sure the eccm.mod file is in the root folder of the SD card.