Packing The Components; Returning Equipment To Viavi - Viavi T-BERD MTS 5800 Getting Started Manual

Packing the components

When packing the components for shipment, Viavi recommends using the original ship-
ping container and packing materials. If the original container and packing materials are
damaged or not available, the components should be carefully packed so that they will
not be damaged in transit. Viavi recommends using anti-static packing material to
secure the components inside a box or other container. If needed, you can obtain
appropriate packing materials by contacting Viavi Customer Care at 1-866-228-3762 or
at www.viavisolutions.com.
NOTE:
Viavi is not liable for any damage that may occur during shipping.

Returning equipment to Viavi

Before you return any equipment to Viavi, contact Viavi Customer Care at 1-844-GO-
VIAVI or
Reference Authorization. You must have a Return or Reference Authorization when-
ever you return equipment to Viavi.
For each piece of equipment returned for repair, attach a tag that includes the following
information:
• Owner's name, address, and telephone number.
• The serial number, product type, and model.
• Warranty status. (If you are unsure of the warranty status of your instrument,
contact Viavi Customer Care.)
• A detailed description of the problem or service requested.
• The name and telephone number of the person to contact regarding questions
about the repair.
• The return authorization (RA) number (US customers), or reference number
(European Customers).
Clearly mark the outside of the package with the Viavi-issued Return or Reference
Authorization number and ship it prepaid and insured to Viavi. For information on pack-
aging equipment for shipment, see
March 2018
www.viavisolutions.com
T-BERD/MTS/SC Getting Started Guide
22046537, Rev. 016
for the correct shipping address and for a Return or
"Shipping the your instrument" on page
Appendix C Storage and Shipment
Returning equipment to Viavi
262.
Page 263