Siemens HiPath 1100 Service Manual page 274

Configuring the system specifically for the client
Comments about the System's Programming Codes
UCD Queue Size (025)
It specified the number of calls that can wait on a UCD Queue, for each UCD Group.
Timeout for Activating a Call Waiting Message for a UCD Queue (026)
It allows you to specify a timeout for routing calls to a waiting queue in the event that agents are
busy or unavailable.
Different timeouts can be set for playing a different message for each UCD Group. The default
setting is for playing a message immediately or as soon as a call is placed in a queue.
UCD Overflow Call Destination (027)
This setting specifies the overflow for UCD calls when:
• All agents are logged out
• A UCD Queue reaches the maximum number of calls waiting
• The queue's overflow timeout expires.
Different overflow locations can be set for each UCD Group.
Round-robin Distribution of Calls to Agents (028)
This setting allows you to configure a round-robin type distribution of calls so each call rings
automatically at the station of the next available agent. If no agents are logged in, calls are
forwarded to an overflow call destination.
Time for Agent's Notes (029)
This features allows you to set a period of time for the agent to leave the Group without being
disturbed and make notes about a call.
Ring Signal Time at an Agent (030)
This setting specifies how long an incoming call will keep on ringing at an agent's station before
it overflows.
Time in a UCD Queue (031)
This setting specifies the maximum length of time a call is allowed to remain in a UCD Queue.
Once the time expires the call is disconnected or forwarded to a UCD overflow location. The
default setting for a call to remain in a Queue is 1 minute.
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Service Manual