Downloading A System Diagnostics File; Common Problems And Solutions; Start-Up Problems; Hardware Problems - Quantum DXi4700 User Manual

Chapter 12: Troubleshooting

Common Problems and Solutions

Downloading a System Diagnostics File

The System Diag File page allows you to generate and download a system diagnostics file. This file
contains the diagnostic logs for all of the system components.
To access the System Diag File page, on the Diagnostics page, click the System Diag File tab.
For information about downloading the system diagnostics file, see
Common Problems and Solutions
The troubleshooting information in this section covers the following topics:
Start-up Problems below
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Hardware Problems below
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Ethernet Network Problems on page 382
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Replication Problems on page 383
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Temperature Problems on page 383
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Start-up Problems

Table 1 below describes problems that can occur during system start-up.
Table 1: Start-up Problems
Problem
FATAL ERROR Unable to start
SNFS!
Message displays.
FATAL ERROR Unable to start
blockpool!
Message displays.

Hardware Problems

Table 1 on the next page
Quantum DXi4700 User's Guide
Corrective Action
Contact your Quantum Customer Support representative (see
Information or
Contact your Quantum Customer Support representative (see
Information or
describes corrective actions for problems occurring with the system hardware.
System Diag File on page
Help).
Help).
339.
Getting More
Getting More
380