Quantum DXi4700 User Manual page 185

Chapter 8: Alerts
View details for a service ticket, including recommended actions (see
l
below).
Add information to a service ticket (see
l
Send a service ticket to an e-mail address (see
l
Close a service ticket that has been resolved (see
l
Viewing a Service Ticket
View a service ticket to see detailed information about the problem that caused the system to generate the
ticket and to view recommended actions.
To view a service ticket:
1. In the list of service tickets, click the ticket number.
The Ticket Details section at the bottom of the page displays information about the service ticket,
including the time the ticket was opened and closed, the ticket status, and detailed information about the
problem (see Figure 121 on the next
Note: The time indicated in the service ticket may not match the DXi4700 system time.
Quantum DXi4700 User's Guide
Viewing a Service Ticket
Sending a Service Ticket on page
Closing a Service Ticket on page
page).
Viewing a Service Ticket
below).
188).
189).
185