Diagnostics - Quantum DXi4700 User Manual

Chapter 10: Utilities

Diagnostics

Space Reclamation on page 346
l
License Keys on page 349
l
Software Upgrades on page 355
l
Shutdown on page 363
l

Diagnostics

The Diagnostics page allows you to generate and download diagnostic files. You can also perform
healthchecks to verify the health and integrity of the data deduplication blockpool.
The diagnostic files are helpful when troubleshooting problems on the DXi4700. Generate and download
the diagnostic files before contacting Quantum customer support.
To access the Diagnostics page, click the Utilities menu, and then click the Diagnostics tab.
The Diagnostics page contains the following tabs:
System Diag File
The System Diag File page allows you to generate and download a system diagnostics file. This file
contains the diagnostic logs for all of the system components.
To access the System Diag File page, on the Diagnostics page, click the System Diag File tab (see
Figure 220 below).
Figure 220: System Diag File Page
To generate and download a system diagnostics file:
1. Click Generate New to generate a new system diagnostics file.
The system generates a new diagnostics file. This can take several minutes.
2. After the file finishes generating, click the link to enable the Download Current button.
3. To download the generated diagnostics file, click Download Current.
A dialog box displays asking if you want to open or save the file.
Quantum DXi4700 User's Guide 339