Quantum DXi4700 User Manual page 381

Chapter 12: Troubleshooting
Common Problems and Solutions
Table 1: Hardware Problems
Problem Corrective Action
The system Make sure the power cords are connected to a grounded electrical outlet and the power switches
does not located on the back of the power supplies are on. If the problem persists, contact your Quantum
power on. Customer Support representative to arrange for service (see
One power Determine which power supply has failed by observing the fault LED on the power supply.
supply is not Contact your Quantum Customer Support representative to arrange for service (see
functioning. More Information or
Both power Determine which power supply has failed by observing the fault LED on the power supply.
supplies are Contact your Quantum Customer Support representative to arrange for service (see
not More Information or
functioning.
One fan is not Determine which fan has failed by reading the service ticket generated by the system. Contact
operating. your Quantum Customer Support representative to arrange for service (see
Information or
Multiple fans
are not
operating.
Contact your Quantum Customer Support representative to arrange for service (see
More Information or
A hard drive is Determine which drive has failed by observing the fault LED on the drive carrier. Contact your
not Quantum Customer Support representative for a drive carrier replacement (see
responding Information or
A SAS cable The system will shut down as soon as it recognizes the problem. There is a potential for data
is removed loss.
during normal
Power off the system, re-insert the SAS cable and restart the system. Depending on the state of
operation.
the system when the SAS cable was removed, a long-running, mandatory data verification may
occur.
Quantum DXi4700 User's Guide
Help).
Help).
Help).
Caution: Turn the system off immediately! The system will overheat with multiple fans not
operating.
Help).
Help).
Getting More Information or
Getting
Getting
Getting More
Getting
Getting More
Help).
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