Incoming Call Distribution Group-Queuing Time Table; 3-5-3] Incoming Call Distribution Group-Miscellaneous - Panasonic KX-TDA50 Programming Manual

2.9.10 [3-5-2] Incoming Call Distribution Group—Queuing Time
Table
A Queuing Time Table can contain up to 16 sequences which control how calls waiting in a queue are
handled. A maximum of 64 (with the KX-TDA50/KX-TDA100/KX-TDA200) or 128 (with the KX-
TDA600) Queuing Time Tables can be programmed.
Queuing Sequence—Sequence 01–16
Specifies the command activated by the corresponding sequence.
Default
None
Value Range
None: Redirects the call to the next sequence
Overflow: Redirects the call to the overflow destination when there is no answer
Disconnect: Disconnects the line
Sequence 01–16: Redirects the call to a different sequence
Wait 5 × n (n=1–16) s: If preceded by an OGM, plays the Music on Hold for the specified period of
time; if not preceded by an OGM, sends a ringback tone for the specified period of time.
KX-TDA50:
OGM 01–32: Sends a certain OGM
KX-TDA100/KX-TDA200/KX-TDA600:
OGM 01–64: Sends a certain OGM
Maintenance Console Location
2.9.10 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
Programming Manual References
None
Feature Manual References
1.11.4 Music on Hold
1.12.2 OGM (Outgoing Message)
1.9.5 ICD Group Features—Overflow
1.9.6 ICD Group Features—Queuing
2.9.11 [3-5-3] Incoming Call Distribution Group—Miscellaneous
Optional settings related to Incoming Call Distribution Groups can be programmed.
Options—Wrap-up Timer based on
Selects whether the ICD Group member wrap-up timer or extension wrap-up timer is used.
If Extension is selected here, Wrap-up Timer on 2.9.12 [3-5-4] Incoming Call Distribution
2.9 [3] Group
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