Resolving Communication Errors - HID FARGO HDP5000 User Manual

5.4

Resolving Communication Errors

Symptom(s) include incorrect output, communications error on PC or printer, stalling, no response
from printer, no job printed, "paper out" error.
Confirm that the system meets the minimum requirements:
•
IBM-PC or compatible
•
Windows XP, Windows Vista, Windows 7, Windows 2008, Pentium™ class 500 MHz computer
with 256 MB of RAM or higher
•
500 MB free hard disk space or higher
•
USB Port (Optional Ethernet connection)
Confirm the correct installation of the printer driver.
•
Close the software program and check the printer driver.
•
Reboot the computer.
•
Ensure the printer driver is installed correctly. Note: This especially pertains if an obsolete driver
was recently removed.
Ensure the correct setup options within the printer driver are selected. Confirm that the Driver is
current by checking at:
Confirm the correct installation of the flipper table module assembly.
1. Reboot the computer.
2. Ensure that the print both sides option in the printer driver is set correctly.
3. Verify the flipper table module assembly is functioning properly by printing out cards in a test
run.
Determine the problem with printing from the application.
1. Print a self-test from the printer by pressing Options> Menu> Select> Print on the printer's
LCD to ensure that the printer is functioning properly.
2. Print the Windows test page that is located in the general tab of the driver.
3. Using WordPad, go to the file menu and select page setup.
4. Click on the printer button and select the HDP Card Printer.
5. Click OK and reset all four margins to zero. Note: WordPad will automatically replace the
values with its minimum margins.
6. Open the program and type: "This is a Test." then, go to file on the menu bar and select Print.
Determine whether there is adequate hard drive space. Note: A large volume of temporary files on the
computer can cause communications errors.
Delete the temporary files.
L000950, Version: 4.0
Troubleshooting
http://www.hidglobal.com/drivers
Page 5-18
February 2016