HID FARGO HDP5000 User Manual page 76

Printer Error Message
Ribbon Miscue
Ribbon Sensor Error
Invalid Ribbon
Ribbon Error
No Magnetic Encoder
Installed
Mag Verify Error
No Mag Strip Present
No Smart Card Encoder
No Prox Card Encoder
L000950, Version: 4.0
Troubleshooting
Cause
A Ribbon Miscue has been
detected inside the Printer.
The Printer cannot find the next
panel on the Print Ribbon.
An incorrect Print Ribbon has
been installed in the Printer.
(This is if you are using a
SecureMark Ribbon).
The Print Ribbon caused a
general error.
A print job with Magnetic
encoding was sent with no
Magnetic Encoder installed in
the printer.
The printer is unable to verify
encoded data.
The Printer is unable to find a
Magnetic stripe on the card.
No Smart Card Encoder is
installed in the printer.
No Proximity Card Encoder is
installed in the printer.
Solution
Open the Printer's Cover and remove the Print
Ribbon. Check the Ribbon and see if it is broken.
If the Print Ribbon is not broken, re-install the Print
Ribbon, close the Printer's Cover and press the
Resume button on the Printer to continue printing.
If the Print Ribbon is broken, tape the ends of the
Print Ribbon together and wind any excess onto
the Take-up Spool. Re-install the Print Ribbon, close
the Printer's Cover and press the Resume button on
the Printer to continue printing.
To cancel the print, press the Cancel Print button
on the Driver's display dialog or the Cancel button
on the printer.
Recalibrate the Ribbon Sensor using the Calibrate
Ribbon tab within the Toolbox.
To cancel the print, press the Cancel Print button
from the Driver's display dialog and the Cancel
button on the Printer's LCD display.
A non-SecureMark Ribbon is installed in a
SecureMark Printer.
Replace with the appropriate SecureMark Ribbon
and press the Resume button located on the
Printer's LCD display to continue printing.
To cancel the print, press the Cancel Print button
from the Driver's display dialog and the Cancel
button located on the Printer's LCD display.
Install a Certified Print Ribbon and press the
Resume button located on the Printer's LCD display
to continue printing.
To cancel the print, press the Cancel Print button
from the Driver's display dialog and the Cancel
button located on the Printer's LCD display.
Press the Resume button located on the Printer to
continue.
To cancel, press the Cancel Print button or the
Cancel button located on the Printer.
Ensure that no encoding data is being sent with the
print job and reprint the card.
Check the Cards and click Cancel Print.
Check the Cards and click Cancel Print.
To cancel, click Cancel Print.
To cancel, click Cancel Print.
Page 5-14
February 2016