HID FARGO C50 User Manual
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HID FARGO C50 User Manual

Card printer
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General error
15370 Barranca Pkwy
Irvine, CA 92618-3106
®
FARGO
C50
Card Printer
USER GUIDE
PLT-01277 Rev. 1.1
July 2013

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Summary of Contents for HID FARGO C50

  • Page 1 General error 15370 Barranca Pkwy Irvine, CA 92618-3106 ® FARGO Card Printer USER GUIDE PLT-01277 Rev. 1.1 July 2013...

  • Page 2: Liability Statement

    HID Global Corporation without notice. Trademarks HID GLOBAL, HID and the HID logo are the trademarks or registered trademarks of HID Global Corporation or its licensors in the U.S. and other countries. Trademark Acknowledgments Other trademarks and trade names may be used in this document to refer to either entities claiming the marks and names or their products.
  • Page 3 Fax: 852 3160 4809 Tech Support: 55 11 5514-7110 M-F 9am – 6pm Tech Support 852 3160 4895 M-F 9am – 6pm GMT +8 support.hidglobal.com Page 3 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 4: Table Of Contents

    Cleaning ............................40 Using the Required Supplies .................... 40 Cleaning Inside the Printer ....................40 Firmware Updates ........................42 Performing the Firmware Updates ..................42 June 2013 Page 4 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...
  • Page 5 Figure 11 - Advanced Image Color\ ......................32 Figure 12 - Image Calibrate ........................33 Figure 13 - Printer Info ..........................35 Figure 14 - Workbench ..........................42 Page 5 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 6: Document Conventions

    This symbol indicates dangerous voltage associated with the laser, or powerful enough to constitute an electrical risk. This symbol may also appear on the machine at the risk area. June 2013 Page 6 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 7: Specifications

    15 of the FCC Rules. These limits provide reasonable protection against harmful interference when the equipment operates in a commercial environment. This Page 7 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.
  • Page 8 本製品は電波を使用した RFID 機器の読み取り・書き込み装置です。 そのため使用する用途・場所によっては、医療機器に影響を与える恐れがあります 1.1.6 Korean 이 기기는 업무용(A급) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길 바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다. June 2013 Page 8 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 9: Safety Messages (Review Carefully)

    Remove jewelry and thoroughly clean hands before working on the Printer. This symbol warns of an electrical hazard that could result in personal injury or death. Page 9 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.
  • Page 10 C50 Card Printer User Guide, Part Number PLT-01277, Rev 1.1 1.2.1 Taiwan 繁體中文 射頻發射及安全指令 安全訊息（小心檢查） 標記 重要的安全事項說明 危險： 未按照說明安裝可能造成人員傷亡。 在可能產生潛在安全問題的地方有警示標記。 （如左圖所示）。 為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。 小心： 此設備對靜電很敏感。如果受到靜電放電，設備會損壞。 在可能產生潛在靜電安全問題的地方有警示標記。 （如左圖所示）。 為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀察所有 的靜電放電設備。 為了避免損壞設備，請隨時佩戴合適的接地裝置（比如：手腕上戴一個高品質的接地手腕帶 以免受到可能的傷害）。 為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和卡。 為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗手上的油脂。 June 2013 Page 10 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...
  • Page 11 仅 适用于非 热带 气候条件下安全使用 Use only in non-tropical conditions. 环境保护(中国-RoHS) 环保使用期是基于本产品用于办公环境。 Environmental Protection Use Period is based on the product being used in an office environment. Page 11 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 12: Technical Specifications

    50 Cards (.030”/.762.mm) + Manual Feed Capacity Output Hopper Card 30 cards (.030”/.762.mm) Capacity Card Cleaning Each ribbon cartridge includes a new card-cleaning roller. Printer Memory 32 MB RAM June 2013 Page 12 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 13: Functional Specifications

    = Dye-Sublimation Magenta Panel = Dye-Sublimation Cyan Panel = Resin Black Panel (Premium unless otherwise stated) = Clear Protective Overlay Panel = Fluorescing Resin Panel Page 13 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.
  • Page 14 Some types of smart card chips are raised slightly above the card’s surface, which also results in poor color transfer. UltraCard™ The UltraCard product line, available exclusively as part of HID Global's Fargo brand secure card issuance solutions, has a long standing reputation among dealers and end- Brand users for consistent quality in construction.

  • Page 15: Setup And Installation Procedures

    • See the Installation Guide for how to connect the power to the printer. • Follow the prompts to install the printer driver software. Page 15 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 16: Hardware User Interface

    However, two beeps signals the successful completion of the Clean Printer routine. Three beeps signals the restoration of default values for settings on the Advanced Settings tab. June 2013 Page 16 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 17: Printing Preferences

    Cancel the dialog box opened. • Help button: Displays Help topics specific to the active tab. Using the Card tab Figure 2 – Card tab Page 17 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 18: Selecting The Card Size

    Click ToolBox to access the ToolBox window and its tabs. 4.3.6 Using the About button Select About to open a dialog box containing the Printer Driver Date and Version. June 2013 Page 18 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 19: Using The Configuration Tab

    Deselect the check box to enable manual feature selection. To manually select a feature, click the corresponding check box. If no printer is detected, an error message displays. Page 19 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 20: Set Language

    (as downloaded through the language packs) are choices in the dropdown menu. Contact Technical Support (support.hidglobal.com) to obtain printer language packs. June 2013 Page 20 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 21: Using The Calibrate Ribbon Tab

    Using the Clean Printer tab To clean the printer, follow the instructions outlined on the Clean Printer tab. You can perform additional cleaning as needed (see Cleaning). Page 21 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 22: Figure 5 - Clean Printer

    Click the Clean button. Guide the cleaning card into the printer as needed. When the cleaning routine is complete, the cleaning card exits the printer. June 2013 Page 22 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 23: Using The Advanced Settings Tab

    CAUTION: In general, do not adjust these settings. However, under rare circumstances, adjustment is necessary. Ensure you have advanced knowledge prior to making these adjustments. Page 23 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 24: Figure 6 - Advanced Settings

    Restore Defaults button: Restores all factory default values. To restore the factory default values, click the Restore Defaults button and click Yes on the Settings confirmation screen. June 2013 Page 24 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 25: Figure 7 - Settings (Factory Defaults) Confirmation

    R=XXX. Print Left of Adjusts the vertical position of Reserved. Form the printed image on the card; so it appears centered. Page 25 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.
  • Page 26 Increase the value to darken the print. Decrease the value to Adjust resin text and barcodes if lighten the print. they appear faded or too light or dark. June 2013 Page 26 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...
  • Page 27 Reserved. Offset Head Contact Reserved. Reserved. Offset Head Queue Reserved. Reserved. Offset Head Card Reserved. Reserved. Thickness Offset 10 Mil Card Reserved. Reserved. Queue Offset Page 27 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 28: Using The Device Options Tab

    YMCKOK: Yellow, Magenta, Cyan, Resin Black (2 Panels), Overlay • K: Black Standard Resin • K: Black Premium Resin • Colored Resin: Resin Yellow, Resin Magenta, Resin Cyan June 2013 Page 28 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 29: Figure 9 - Options

    Select this option to rotate the image on the front of the card by 180 degrees when printed. 4.8.2.2 Disable Printing Select this option to prohibit the printer from printing. 4.8.2.3 Encrypt Job Data Reserved. Page 29 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 30: Using The Image Color Tab

    C50 Card Printer User Guide, Part Number PLT-01277, Rev 1.1 Using the Image Color tab Use this tab to adjust color properties. Figure 10 - Image Color June 2013 Page 30 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...
  • Page 31 Note: This control can be helpful for fine-tuning the sharpness of resin text and bar codes. As needed, return all options to their factory settings by clicking the Default button. 4.9.2 Image Quality – Resin Dither Reserved. Page 31 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 32: Figure 11 - Advanced Image Color

    Click Cancel to negate all changes and return to the Image Color tab window. Click Default to clear changes back to the default settings for this window only. June 2013 Page 32 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 33: Using The Image Calibrate Tab

    Image Position controls the position of the image on a card. The illustration indicates how the printed image moves in relation to the edges of the card. Page 33 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.
  • Page 34 A negative number moves the image toward the right. The maximum value for the Vertical and Horizontal adjustments is ±100 Pixels (10 Pixels = 0.03inches (.8mm). June 2013 Page 34 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 35: Using The Magnetic Encoding Tab

    The Ribbon panel indicates the amount of ribbon remaining for use in the cartridge. The Card Count is the total number of cards printed by the printer. This number does not reset after cleaning or ribbon replacement. Page 35 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 36: Troubleshooting

    Right-click Card Printer (USB) > Printing preferences > Card > Test Print. Determine whether adequate disk space is available. Note: A large volume of temporary files on the computer can cause communications errors. June 2013 Page 36 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 37: Error And Status Messages

    Open the cover and remove the ribbon cartridge. installed. Install a compatible cartridge and close the cover. The Ribbon Type on the Device Options tab is set incorrectly. Page 37 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.
  • Page 38 The printer is incompatible Install a ribbon cartridge that is compatible with your Error with the ribbon you have printer. installed. Press the Pause/Resume button. June 2013 Page 38 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...
  • Page 39 The printer driver does not Click OK. Settings from detect the printer. Verify that the printer is powered on. the Printer Check for communications errors (see Communications Errors). Page 39 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 40: Cleaning

    Remove any debris that may be inside. CAUTION: Use extreme caution not to let any alcohol drip inside the printer! June 2013 Page 40 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...

  • Page 41: Cleaning Outside The Printer

    Use an alcohol swab (squeeze to saturate the tip) from the Printer Cleaning Kit to firmly wipe back and forth across the surface of the printhead. Reinstall the ribbon cartridge and close the cover when the printhead is completely dry. Page 41 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

  • Page 42: Firmware Updates

    Click Firmware. Using the dropdown menu, select the Printer. Click Go. Click the entry for your printer under Printer Firmware to begin download. Click Save. June 2013 Page 42 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved...
  • Page 43 On the Upgrade Firmware window: Select Desktop from the Browse menu. b. Click the .frm file. Click Open. d. Click Upgrade to send the firmware to the printer. Page 43 June 2013 © 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.

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