In A Call Status Information; Access The System Diagnostics Screen On The Local Interface - Polycom realpresence group series Administrator's Manual

Out of Call Status Information
When a system device or service encounters a problem, you see an alert next to the Settings button on the
menu. This screen includes the following system status details for either out of a call or in a call status:
Status Screen
Active Alerts
Call Control
Audio
EagleEye Director
VisualBoard
LAN
Servers
Log Management

In a Call Status Information

There are a couple of things to remember about the In a Call status information:
● If the Polycom RealPresence Group system detects an EagleEye Director, a status line for the device
is displayed.
● When a change occurs in the system status or a potential problem exists, you see an alert next to the
System button on the menu.
Status Screen
Call Statistics

Access the System Diagnostics Screen on the Local Interface

To access information about your system diagnostics:
» Select > System Information
Polycom, Inc.
Description
Displays the status of any device or service listed within the Status screens that has a
current status indicator of red. Alerts are listed in the order they occurred. When a system
device or service encounters a problem, you see an alert next to the Settings button on
the menu.
Displays the status of the Auto-Answer Point-to-Point Video and Meeting Password
settings.
Displays the connection status of audio devices such as the microphones, SoundStation
IP, and SoundStructure.
Displays the connection status of the EagleEye Director, if one is connected. If the camera
system is not connected, this choice is not visible on the screen.
Displays the connection status of the VisualBoard, if one is connected. If VisualBoard is not
connected, this choice is not visible on the screen.
Displays the connection status of the IP Network.
• Always displays the Gatekeeper and SIP Registrar Server.
• Displays the active Global Directory Server, LDAP Server, or Microsoft Server.
• If enabled, displays the Provisioning Service, Calendaring Service, or Presence Service.
Displays the status of the Log Threshold setting. Your administrator can download
logs
, call detail reports, and configuration profiles using the web interface.
Description
Displays information about the call in progress. In multipoint calls, the Call Statistics
screens show most of this information for all systems in the call. For more information on
this screen, refer to View Call Statistics for an Active Point-to-Point Call with the Remote
Control.
Diagnostics.
>
Troubleshoot
system
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