Restart The System; Call Detail Report (Cdr); Generate The Cdr; Information In The Call Detail Report (Cdr) - Polycom RealPresence Immersive Studio Administrator's Manual

Restart the System

You can restart the system from the web UI.
Procedure
» In the primary codec web UI, go to Diagnostics > System > Restart System.

Call Detail Report (CDR)

The Call Detail Report (CDR) provides the system's call history. Within 5 minutes after ending a call, the
CDR is written to memory; you can then download the data in CSV format for sorting and formatting.
Every call is added to the CDR whether it is placed or received. If a call does not connect, the report
shows the reason. In multipoint calls, each far site is shown as a separate call, but all have the same
conference number.
Polycom recommends that you download the report periodically to prevent its growing to an
unmanageable size. If you consider that 150 calls result in a CDR of approximately 50 KB, you might set
up a schedule to download and save the CDR after about every 1000-2000 calls just to keep the file easy
to download and view. Remember that your connection speed also affects how fast the CDR downloads.

Generate the CDR

Generating a Call Detail Report is supported in the RealPresence ITP system. Note that Clear Recent
Calls is not supported.
Procedure
» Go to Admin Settings > General Settings > System Settings > Recent Calls and enable the
Call Detail Report check box.

Information in the Call Detail Report (CDR)

The following table describes the data fields in the Call Detail Reports.
Call Detail Report Information
Data
Row ID
Start Date
Start Time
Polycom, Inc.
Description for Individual System
Report
Each call is logged on the first
available row. A call is a connection
to a single site, so there might be
more than one call in a conference.
The call start date, in the format dd-
mm-yyyy.
The call start time, in the 24-hour
format hh:mm:ss.
Troubleshooting
Description for Aggregated
Report
Same as primary system.
Same as primary system.
Same as primary system.
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