Polycom RealPresence Group Series User Manual
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Polycom RealPresence Group Series User Manual

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See also: Administrator's Manual , User Manual
User Guide
4.3.0 | May 2015 | 3725-64325-007A
®
®
Polycom
RealPresence
Group
Series and Polycom Touch Control

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Summary of Contents for Polycom RealPresence Group Series

  • Page 1 User Guide 4.3.0 | May 2015 | 3725-64325-007A ® ® Polycom RealPresence Group Series and Polycom Touch Control...
  • Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.

  • Page 3: Table Of Contents

    RealPresence Group Series User Interface ........
  • Page 4 Show Content with People+Content IP ........27 Show Content from a Computer Connected to a Polycom Touch Control ..27 Stop Showing Content with People+Content IP .
  • Page 5 View Call Statistics for an Active Point-to-Point Call with the Touch Control ..46 View Call Statistics for an Active Multipoint Call with the Touch Control ... . . 46 Polycom, Inc.
  • Page 6 Polycom Technical Support ........

  • Page 7: Conventions Used In This Guide

    Also used to highlight text to be entered or typed. Italics Used to emphasize text, to show example values or inputs (in this form: <example>), and to show titles of reference documents available from the Polycom Support Web site and other reference sites. Polycom, Inc.
  • Page 8 Conventions Used in This Guide Typographic Conventions Convention Description Blue Text Used for cross references to other sections within this document and for hyperlinks to external sites and documents. Courier Used for code fragments and parameter names. Polycom, Inc.

  • Page 9: Before You Begin

    The primary audience for this guide are users who want to perform basic to intermediate tasks using the RealPresence Group Series system with or without the Polycom Touch Control. These tasks include using the remote control, making video conference calls to one or several endpoints, adjusting cameras and audio, showing content, recording calls, and much more.

  • Page 10: The Polycom Community

    Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

  • Page 11: Polycom Realpresence Group Series And Polycom Touch Control

    The RealPresence Group 700 systems support 1080p60 performance for people and content at the same time. You can use the remote control to operate the system, or you can purchase and use the optional Polycom Touch Control. When you use the Touch Control, the infrared remote control is disabled.

  • Page 12: Remote Control Buttons And Descriptions

    Recharge the Remote Control Battery Your system setup sheet shows how to charge the battery in the remote control the first time. When the remote control battery power is at 10% or less, a notification displays on the home screen. Although other Polycom, Inc.

  • Page 13: Realpresence Group System Power

    RealPresence Group system. It is important to note that RealPresence Group Series systems do not have what you might think of as a power button—they have a power proximity sensor. Instead of pressing an actual button that moves, you touch the sensor (or near the sensor) that indicates power on the front of the system.

  • Page 14: Power On Self Test (Post)

    All test results are logged in the system memory. For more information about what the colors of the indicator lights mean, refer to the Polycom RealPresence Group Series Administrator Guide. When the POST sequence completes with no severe errors, the RealPresence Group system starts normally.

  • Page 15: Realpresence Group Series User Interface

    Polycom Touch Control The Polycom Touch Control has a touch screen that allows you to control your RealPresence Group system. You can use the Touch Control to place calls, adjust the volume, control the camera, show content, and select options.

  • Page 16: Power On The Touch Control

    If you want to use a Touch Control with you RealPresence Group system, you must first power it on. » To power on the Polycom Touch Control, connect the LAN cable to the underside of the device. The Home button is lit when the device is powered on.

  • Page 17: Power Off The Touch Control

    Pair a Touch Control with a RealPresence Group System Before you make a call using the Polycom Touch Control, you must pair the Touch Control with a RealPresence Group system. After the devices are successfully paired, the remote control no longer has control of the system.

  • Page 18: Ways To Place, Answer, And End Calls

    Depending on the capabilities of your system and the system you are calling, the dialing information could look like one of these examples:  10.11.12.13 (IPv4 address—include the dots)  2555 (E.164 extension for H.323 or SIP)  stereo.polycom.com (host name)  user@domain.com (SIP) 3 Touch to place the call.

  • Page 19: Answer A Call

    To see more details about a call listed on the Recent Calls screen, touch next to the entry. Answer a Call If the Polycom RealPresence Group system does not answer incoming calls automatically, you are prompted to answer manually. » Touch Answer or Ignore when a call comes in.

  • Page 20: Place A Point-To-Point Call On Hold And Make A Call

    Note: Hang Up 1 + Answer support The Polycom Touch Control does not support Hang Up 1 + Answer. Place a Point-to-Point Call on Hold and Make a Call To make an individual outgoing call while you are on a call, you must place the active call on hold.

  • Page 21: Encryption Check Code For H.323 Point-To-Point Calls

    Note: Communicate state of padlock icons To avoid security risks, Polycom recommends that all participants communicate the state of their padlock icons verbally at the beginning of a call. Encryption Check Code for H.323 Point-to-Point Calls To provide extra security for encrypted H.323 calls, the RealPresence Group system provides an encryption check code.

  • Page 22: Video And User Interface Adjustments

    Select Cameras with the Touch Control You can use the Polycom Touch Control to select and adjust the main camera or other near-end or far-end video sources. You might be able to adjust other auxiliary cameras or far-end cameras that support pan, tilt, and zoom movement.

  • Page 23: Enable Eagleeye Director Tracking In A Call

    2 Touch the arrow buttons on the Polycom Touch Control to move the camera up, down, left, or right. 3 Touch to zoom out and zoom in. Enable EagleEye Director Tracking in a Call If EagleEye Director tracking is enabled, the camera follows the person or people who are speaking. This tracking action, also called automatic camera positioning, can be manually started or stopped.

  • Page 24: View Stored Presets With The Touch Control

    2 If you are in a call, touch Near or Far to select either near-end or far-end control. 3 Touch View Presets. Icons for presets 0-9 are shown on the screen. Solid preset icons indicate stored camera positions. Transparent icons indicate unassigned presets. 4 Touch a number to go to a saved preset. Polycom, Inc.

  • Page 25: Audio Adjustments

    ● Muting the microphone does not mute audio coming from any device connected to the content audio inputs. ● The red mute indicator on the front of the Polycom EagleEye View camera is lit when the system is muted or when a Polycom microphone is connected and muted.

  • Page 26: Stereo Audio In Video Calls

    When the near-end site microphone is muted and the RealPresence Group Series audio system detects sound in the near-end site conference room, the RealPresence Group Series displays a You are muted notification to warn you that your audio is muted. This message appears for 8 seconds on the near-end site main display and is displayed once per audio mute session.

  • Page 27: People+Content Ip

    To view the IP address of the RealPresence Group system using the Touch Control, touch then touch the RealPresence Group Series System tab from the Home screen. Then under the RealPresence Group Series System heading, scroll down to IP Address.

  • Page 28: Stop Showing Content With People+Content Ip

    1920 x 1200 Note: Resolution and refresh rates The way you set the resolution and refresh rate differs, depending on the type of operating system you have. Check your computer’s manual or help topics for the appropriate steps. Polycom, Inc.
  • Page 29 This is because the 3.5 mm audio input is a program audio input, which is always active and mixed into the RealPresence Group Series system. During a call, the 3.5 mm audio input is heard by both the near-end and far-end site participants.

  • Page 30: Show Content From A Usb Drive With The Touch Control

    A Polycom Touch Control can show content stored on a USB drive. To show content from a USB drive using a Polycom Touch Control: 1 Connect the USB device to the USB port on the right side of the Polycom Touch Control. Polycom, Inc.

  • Page 31: Annotate Content On A Usb Drive

    USB drive button. If another participant has People+Content IP connected to the RealPresence Group system to show content, that content must be stopped before the Polycom Touch Control can show content from a USB drive. 4 Navigate to the file that you want to show.

  • Page 32: Directory And Contact Entries

    Users at other sites cannot access the contacts on your system. Polycom RealPresence Group systems support up to 2,000 contacts. They can also support the following: ● An unlimited number of contacts when the RealPresence Group system is registered with Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013.

  • Page 33: Place A Multipoint Call By Adding Sites

    » Touch Ignore to choose not to answer an incoming call. Place a Call While a Multipoint Call is on Hold You might find yourself needing to hold the conference call in order to make a new call. Polycom, Inc.

  • Page 34: Switch Between Calls

    ● Microsoft Office Communicator clients are unable to join password-protected multipoint calls. ● SIP endpoints are unable to dial in to password-protected multipoint calls. ● If a meeting password has been set for a call, People+Content IP clients must enter the password before joining the meeting. Polycom, Inc.

  • Page 35: Set Up A Meeting Password

    To configure a meeting password: 1 From the Home screen, touch 2 Touch the RealPresence Group Series System tab. Multipoint Viewing Modes The multipoint viewing mode configured on the host system is the one used in the call. The default mode is Discussion, however, your administrator might have configured one of the other modes for your system.

  • Page 36: Temporarily Refuse Calls Using The Touch Control

    To temporarily refuse incoming calls using the Touch Control: 1 From the Home screen, touch 2 Touch the RealPresence Group Series System tab. 3 Do one of the following:  To refuse incoming point-to-point video calls, set Auto Answer Point-to-Point to Do Not Disturb.

  • Page 37: Video Stopping And Starting

    If your system is configured to connect to the Microsoft Exchange Server, you view scheduled meetings on the RealPresence Group Series Home screen. If you have completed configuration steps, you can also call from calendar meetings. Refer to the following sections:...

  • Page 38: Scheduled Meetings

    If your RealPresence Group system is configured to connect to the Microsoft Exchange Server, and the Polycom Conferencing for Microsoft Outlook add-in is installed at your site, you can join a scheduled meeting from the Calendar screen. If the home screen does not display calendar information, the system is not registered with the Microsoft Exchange Server.

  • Page 39: Microsoft Office Communications Server And Lync Contacts

    Note: Additional information For information about obtaining the Polycom Conferencing Add-In for Microsoft Outlook, refer to Polycom Solution Support. Microsoft Office Communications Server and Lync Contacts Depending on how your system is configured, you might be able to search a directory, view a list of Microsoft Office Communications Server (OCS) or Microsoft Lync contacts, see if the contacts are online, and call them without knowing or remembering their addresses.

  • Page 40: Multipoint Calls Using Centralized Conferencing Control Protocol (Cccp)

    Microsoft audio and video servers. If you are used to being in conferences hosted by a Lync server, you might notice that the Polycom RealPresence system interface closely resembles the interface you see in Microsoft environments.

  • Page 41: Allow The Far-End System To Control Your Camera

    RealPresence Group system. Use backlight compensation in situations where the subject appears darker than the background. Enabling this setting helps to darken a bright background, which can impact the tracking performance of the Polycom EagleEye Director.

  • Page 42: Polycom ® Realpresence ® Capture Server Recording

    This method is ideal for an administrator of a remote RealPresence Group system. For information about using this method, refer to the Polycom RealPresence Capture Server, Appliance Edition User Guide or Polycom RealPresence Capture Server, Virtual Edition at support.polycom.com.

  • Page 43: Realpresence Capture Server Tvui Interface

    Capture Server has disabled the Start Recording Immediately option, the recording starts immediately after the TVUI opens. You can use either of the following methods to dial a RealPresence Capture Server and activate the controls on the TVUI: ● RealPresence Group system local interface with the remote control Polycom, Inc.

  • Page 44: Use The Touch Control To Record On A Realpresence Capture Server

    ● RealPresence Group system with the Touch Control Use the Touch Control to Record on a RealPresence Capture Server You can use the Polycom Touch Control system to start, pause, resume, stop, and playback a RealPresence Capture Server recording. The FECC keys shown in the table below are supported for activating the controls on the TVUI using a Polycom Touch Control system.

  • Page 45: Virtual Remote Control

    View Call Statistics for an Active Point-to-Point Call with the Touch Control Test Calls To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of worldwide test numbers is available at www.polycom.com/videotest.

  • Page 46: View Call Statistics For An Active Point-To-Point Call With The Touch Control

    Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.

  • Page 47: Regulatory Notices

    ● Polycom RealPresence Group 500 System (Model: Group 500; Type: P001) ● Polycom RealPresence Group 700 System (Model: Group 700; Type: P002) For more regulatory information, refer to the Regulatory Notices for the Polycom RealPresence Group Series at support.polycom.com. Caution: EagleEye Acoustic camera interoperability If you have an EagleEye Acoustic camera, be sure to use it only with UL-approved Information Technology Equipment (ITE) or similarly approved equipment.

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