Allowing Video Display On The Web; Troubleshooting; Placing A Test Call; Accessing System Information, Status, And Diagnostics Screens - Polycom RealPresence Group 700 system User Manual

User's Guide for the Polycom RealPresence Group Series

Allowing Video Display on the Web

Troubleshooting

Placing a Test Call

Accessing System Information, Status, and Diagnostics Screens

Polycom, Inc.
If your system administrator has allowed access to user settings, you can
choose whether to allow viewing of the room where the system is located or
video of calls in which the system participates. You can use the Polycom web
interface's Web Director to view the room or video.
Caution. The default setting is to not allow video display. Be sure to verify
whether your system administrator wants the setting to be changed.
To allow the display of video on the web:
1 Navigate to > Meetings.
2 Select Allow Video Display on Web.
To troubleshoot any issues making video calls, call a Polycom video site to test
your setup. You can find a list of worldwide numbers that you can use to test
your Polycom RealPresence Group system at www.polycom.com/videotest.
Try these best practice methods:
• Make sure the number you dialed is correct, then try the call again. For
example, you may need to dial 9 for an outside line or include a long
distance access code or country code.
• To find out if the problem exists in your system, ask the person you were
trying to reach to call you instead.
• Find out if the system you are calling is powered on and is functioning
properly.
• If you can make calls but not receive them, make sure that your system is
configured with the correct number.
The Polycom RealPresence Group systems provide various screens that allow
you to review information about calls made by the system and to review
network usage and performance.
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