Incoming Call Alert For Hearing-Impaired Users; Tips For Troubleshooting; Test Calls; System Information, Status, And Diagnostics Information - Polycom realpresence group series User Manual

Incoming Call Alert for Hearing-Impaired Users

If your administrator has configured this feature, an attention-getting message displays for hearing-impaired
users when an incoming call is received by the RealPresence Group system. When a call is received, the
RealPresence Group system displays a message asking if you would like to answer the call.
If the feature is enabled, the enlarged message text flashes between white and yellow. Flashing text is off
by default. The incoming call alert persists after powering the system off and on.

Tips for Troubleshooting

If you are having problems making a call or need to view system information, diagnostics, or configure some
administration settings, refer to the following topics:

Test Calls

System Information, Status, and Diagnostics Information

View Call Statistics for an Active Point-to-Point Call with the Remote Control
Test Calls
To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of
worldwide test numbers is available at www.polycom.com/videotest.
When placing test calls, try these best practices:
● Make sure the number you dialed is correct, then try the call again. For example, you might need to
dial 9 for an outside line or include a long distance access or country code.
● To find out if the problem exists in your system, ask the person you were trying to reach to call you
instead.
● Find out if the system you are calling is powered on and is functioning properly.
● If you can make calls but not receive them, make sure that your system is configured with the correct
number
System Information, Status, and Diagnostics Information
You can review information about calls, network usage, and performance on the various RealPresence
Group systems screens.
The System Information screen has the following choices:
● Information
● Status
● Diagnostics
● Call Statistics (in a call only)
Note: Available system menus vary
Available system menus vary based on how your administrator configured the system. Therefore,
this section might cover options that you cannot access on your system. To find out more about
these options, please talk to your administrator.
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