Information In The Cdr - Polycom realpresence group series Administrator's Manual

call history. Within 5 minutes after ending a call, the CDR is written to memory and then you can download
the data in CSV format for sorting and formatting.
Every call is added to the CDR, whether it is made or received. If a call does not connect, the report shows
the reason. In multipoint calls, each far site is shown as a separate call, but all have the same conference
number.
The size of a CDR is virtually unlimited, but can become unmanageable if you don't download the record
periodically. If you consider that 150 calls result in a CDR of approximately 50 KB, you might set up a
schedule to download and save the CDR after about every 1000 - 2000 calls just to keep the file easy to
download and view. Remember that your connection speed also affects how fast the CDR downloads.
To download the CDR using the web interface:
1 Click Utilities > Services > Call Detail Report (CDR).
2 Click Most Recent Call Report and then specify whether to open or save the file on your computer.

Information in the CDR

The following table describes the data fields in the CDR.
Data
Row ID
Start Date
Start Time
End Date
End Time
Call Duration
Account Number
Remote System
Name
Call Number 1
Call Number 2
(If applicable for
call)
Transport Type
Call Rate
System
Manufacturer
Polycom, Inc.
Description
Each call is logged on the first available row. A call is a connection to a single site, so there
might be more than one call in a conference.
The call start date, in the format dd-mm-yyyy.
The call start time, in the 24-hour format hh:mm:ss.
The call end date.
The call end time.
The length of the call.
If Require Account Number to Dial is enabled on the system, the value entered by the user
is displayed in this field.
The far site's system name.
The number dialed from the first call field, not necessarily the transport address.
For incoming calls — The caller ID information from the first number received from a far site.
For outgoing calls — The number dialed from the second call field, not necessarily the
transport address.
For incoming calls — The caller ID information from the second number received from a far
site.
The type of call — Either H.323 (IP) or SIP.
The bandwidth negotiated with the far site.
The name of the system manufacturer, model, and software version, if they can be
determined.
Diagnostics, Status, and Utilities
200