Set Up Multitiered Directory Navigation; Keep Your Software Current - Polycom realpresence group series Administrator's Manual

4 Select Save or Update. The system tries to register with the RealPresence Resource Manager or
with a DMS system using NTLM authentication.
Note: Troubleshoot provisioning registration
If automatic provisioning is enabled but the system does not register successfully with the
provisioning service, you might need to change the Domain, User Name, Password, or Server
Address used for registration. For example, users might be required to periodically reset passwords
used to log into the network from a computer. If such a network password is also used as the
provisioning service password, you must update it on the Polycom RealPresence Group system, too.
To avoid unintentionally locking a user out of network access in this case, RealPresence Group
systems do not automatically retry registration until you update the settings and register manually on
the Provisioning Service page.
To disable a provisioning service:
1 In the web interface, go to Admin Settings > Servers > Provisioning Service.
2 Disable the Enable Provisioning setting.

Set Up Multitiered Directory Navigation

You can use the RealPresence Resource Manager to navigate the RealPresence Group system directories
or contacts. Contacts are displayed in a hierarchical format, where you can select the top directory and
search for contacts within each level of the directory hierarchy.
This feature is supported using a RealPresence Resource Manager server (LDAP) and does not include
standalone LDAP servers or other global directory servers.
The following limitations apply to this feature:
● You can use RealPresence Resource Manager 7.1 and higher only.
● You can search and navigate up to three directory levels.
● You cannot use Polycom Touch Control to navigate the RealPresence Group system LDAP
directories.
● This feature is supported on dynamically-managed RealPresence Group systems only.
To use multitiered directory navigation, you must configure the following web interface settings:
● Go to Admin Settings > Servers > Directory Servers and make selections for each setting. For
more information about these settings, refer to the
● Go to Admin Settings > Servers > Provisioning Service and enable provisioning. For more
information about these settings, refer to

Keep your Software Current

You can update your Polycom RealPresence Group system by going to support.polycom.com, navigating
to Documents and Downloads > Telepresence and Video, and then downloading and installing the
appropriate software. You can download and install software for the Polycom Touch Control, with no
software or options key codes. You can also download and install Polycom Touch Control software from a
web server.
You can also have your system automatically check for and apply software updates.
Polycom, Inc.
Set Up a Directory
Enable or Disable the Provisioning
Manage the System Remotely
Server.
Service.
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