Polycom realpresence group series Administrator's Manual
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Polycom realpresence group series Administrator's Manual

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Administrator Guide
4.2.0 | January 2015 | 3725-69988-004/A
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Summary of Contents for Polycom realpresence group series

  • Page 1 Administrator Guide 4.2.0 | January 2015 | 3725-69988-004/A ® ® Polycom RealPresence Group Series...
  • Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.

  • Page 3: Table Of Contents

    About the Polycom RealPresence Group Systems ....... . . 15...
  • Page 4 Polycom EagleEye Director Indicator Light ........
  • Page 5 Configure the Polycom EagleEye Director ........
  • Page 6 Use the Polycom VisualBoard Application ........
  • Page 7 Detect Intrusions ........... . 117 Configure Admin ID and Password for the Polycom Touch Control ....117 Local Accounts .
  • Page 8 Manage the System Remotely ........136 Use the Polycom RealPresence Group System Web Interface ..... . 136 Access the Web Interface .
  • Page 9 Connect Control and Accessibility Equipment ........149 Connect Non-Polycom Touch Panel Controls ....... . . 149 Configure RS-232 Serial Port Settings .
  • Page 10 Polycom RealPresence Group 300 System ........

  • Page 11: Conventions Used In Polycom Guides

    Polycom guides contains terms, graphical elements, and a few typographic conventions. Familiarizing yourself with these terms, elements, and conventions will help you successfully perform tasks. Information Elements Polycom guides may include any of the following icons to alert you to important information. Icons Used in Polycom Guide Name...

  • Page 12: Typographic Conventions

    Conventions Used in Polycom Guides Typographic Conventions A few typographic conventions, listed next, are used in Polycom guides to distinguish types of in-text information. Typographic Conventions Convention Description Bold Highlights interface items such as menus, menu selections, window and dialog names, soft keys, file names, and directory names when they are involved in a procedure or user action.

  • Page 13: Before You Begin

    Before You Begin The Administrator Guide for the Polycom RealPresence Group Series is for administrators who need to ® ® configure, customize, manage, and troubleshoot Polycom RealPresence Group systems. The guide covers the RealPresence Group 300, RealPresence Group 500, RealPresence Group 550, and RealPresence Group 700 systems.

  • Page 14: Polycom And Partner Resources

    Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

  • Page 15: Introducing The Polycom Realpresence Group Series Systems

    Single-cable connections to the camera and display simplify setup, and sharing content is easy with the Polycom People+Content™ IP application. Its sleek design allows it to be easily hidden away, or taken outside the room or building for mobile applications.

  • Page 16: Polycom Realpresence Group 500 Systems

    Introducing the Polycom RealPresence Group Series Systems Polycom RealPresence Group 500 Systems For conference rooms and other meeting environments, the RealPresence Group 500 system delivers powerful video collaboration performance in a sleek design that is easy to configure and use.

  • Page 17: Set Up Your System Hardware

    This manual provides information to supplement the setup sheets provided with your system and its optional components. A printed copy of the system setup sheet is provided with each RealPresence Group system. PDF versions of the system setup sheets are available at support.polycom.com. Recharge the Remote Control Battery Your system setup sheet shows how to charge the battery in the remote control the first time.
  • Page 18 Introducing the Polycom RealPresence Group Series Systems Charging the Remote Control Battery for a RealPresence Group 550 System The following figure illustrates these steps for the RealPresence Group 300, RealPresence Group 500, and RealPresence Group 700 systems. Charge the remote control battery Ref.

  • Page 19: Position The System

    Introducing the Polycom RealPresence Group Series Systems Position the System Polycom RealPresence Group products are versatile enough to accommodate being set up in a variety of ways. This section describes placement for your RealPresence Group system, Touch Control, EagleEye Acoustic camera, and EagleEye Director automatic camera positioning system.

  • Page 20: Position The Polycom Touch Control Device

    Touch Control is not paired with a RealPresence Group system, the device can be used as a virtual remote control. To use the Polycom Touch Control as a virtual remote control, ensure that the infrared (IR) transmitter on the front of the device is facing the RealPresence Group system you want to control. Also, make sure that the Touch Control is conveniently located for use during a meeting.
  • Page 21  Allow only minimal backlighting. ● To ensure the best view from the Polycom EagleEye Director voice-tracking feature, follow these suggestions:  Make sure ambient room noise is quiet enough to allow the system to locate the participant who is speaking.

  • Page 22: Power On And Off

    Make sure that the system is powered off before you connect devices to it. It is important to note that Polycom RealPresence Group 300, 500, and 700 systems do not have what you might think of as a power button—they have a power proximity sensor. Instead of pressing...

  • Page 23: Power On And Off Polycom Realpresence Group 300 And 500 Systems

    Introducing the Polycom RealPresence Group Series Systems Power On and Off Polycom RealPresence Group 300 and 500 Systems The RealPresence Group 300 and 500 systems are powered off and on using the same steps. To power on the RealPresence Group 300 or 500 system, do one of the following: ●...

  • Page 24: Sleep And Wake States

    RealPresence Group system to sleep or wake it. Program this behavior using the web interface. Polycom RealPresence Group System Indicator Lights The following figure shows the location of the power sensor and indicator light on the front of the Polycom RealPresence Group 300 system and RealPresence Group 500 system.
  • Page 25 Introducing the Polycom RealPresence Group Series Systems RealPresence Group 550 Indicator Light The following figure identifies the features on the front of the RealPresence Group 700 system. RealPresence Group 700 indicator lights Ref. Number Description LED indicator light Power sensor Status display area USB 2.0 port...

  • Page 26: Power On The Polycom Touch Control

    Control. To power on the Polycom Touch Control: 1 Connect the Ethernet cable to the underside of the Polycom Touch Control. 2 Plug the Ethernet cable into the wall outlet.  If your room provides Power Over Ethernet, you can connect the Ethernet cable directly to a LAN outlet.

  • Page 27: Polycom Touch Control Indicator Light

    Steady amber light System is asleep. Steady green light System is in a call. Polycom EagleEye Director Indicator Light The following figure shows the location of the power indicator light on the back of the Polycom EagleEye Director. Polycom, Inc.

  • Page 28: Configure The Realpresence Group System

    Introducing the Polycom RealPresence Group Series Systems EagleEye Director indicator light This indicator light provides the following information. Indicator Light Status Steady green light Cameras are ready; camera tracking is off Steady red light Cameras are powering on Blinking red light...

  • Page 29: Admin Settings

    Polycom CMA or RealPresence Resource Manager system documentation on the Polycom web site. The Polycom Touch Control has separate admin settings that allow you to update Touch Control software and configure LAN, regional, and security properties for the Touch Control. Refer to the following sections for more information: ●...

  • Page 30: Customize The Local Interface Home Screen

    For information about integrating with Microsoft Lync Server, refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments. Customize the Local Interface Home Screen Use the Polycom RealPresence Group system web interface to configure how information is displayed on the Home screen of the local interface. Note: Home screen when paired Home screen customizations have no effect when the RealPresence Group system is paired with a Polycom Touch Control.

  • Page 31: Display Speed Dial Entries

    You use speed dialing to quickly call an IP address designated as a Favorite. Notes: Speed dial entries when paired Speed dial entries do not appear when the Polycom RealPresence Group system is paired with a Polycom Touch Control. To enable speed dialing in the web interface: 1 Go to Admin Settings >...

  • Page 32: Configure Home Screen Icons

    Introducing the Polycom RealPresence Group Series Systems Configure Home Screen Icons Home Screen Icons are the icons that appear in the lower center of the local interface, three at a time. By default, users see the icons shown in the following table in this location.

  • Page 33: Display System Information On The Local Interface

    Introducing the Polycom RealPresence Group Series Systems Display System Information on the Local Interface The local interface of the RealPresence Group systems displays an address bar at the bottom of the home screen. In addition to displaying certain system information on the local interface Menu, you now have the ability to display the system’s IP address, extension, and SIP address in the address bar.
  • Page 34 Introducing the Polycom RealPresence Group Series Systems Setting Description Show System Button Specifies whether to show a System button in the menu. Note: The System button in the local interface main menu is not the same as the System link in the blue bar at the top of the web interface page.

  • Page 35: Networks

    Networks Before you begin configuring network options, make sure your network is ready for video conferencing. Polycom offers contract high-definition readiness services. For more information, contact your Polycom distributor. The topics in this section cover network types used worldwide, but keep in mind that not all network types are available in all countries.

  • Page 36: Configure Lan Properties

    10/100/1000 Base-T connection and blinks with network yellow, left light green traffic. Configure LAN Properties You can configure LAN properties for the RealPresence Group systems and for Polycom Touch Control Devices. Refer to the following section and Configure the Polycom Touch Control LAN Properties.

  • Page 37: Configure Dns Servers Settings

    (read-only in the local interface) Configure LAN Options Settings Configure the following LAN Options settings on the LAN Properties screen. In the web interface, these settings are displayed within LAN Options, but in the local interface they are arranged differently. Polycom, Inc.
  • Page 38 Speed and Duplex Mode settings become read only. Settings in local interface) Polycom recommends that you use autonegotiation to avoid network issues. LAN Speed Specifies whether to use 10 Mbps, 100 Mbps, or 1000 Mbps for the LAN speed. Note that the speed you choose must be supported by the switch.
  • Page 39 > General Camera Settings) • SIP—SIP Signaling, FECC, Binary Floor Control Protocol (BFCP) This setting is available only when 802.1p/Q is enabled. The value can be any number from 0 to 7, although 6 and 7 are not recommended. Polycom, Inc.

  • Page 40: Configure The Polycom Touch Control Lan Properties

    Networks Configure the Polycom Touch Control LAN Properties Before you can use the Touch Control with the RealPresence Group system, you must configure the LAN settings. To configure Polycom Touch Control LAN settings: 1 From the Home screen, touch Administration.

  • Page 41: Configure Ip Settings

    Configure the System to Use a Gatekeeper A gatekeeper manages functions such as bandwidth control and admission control. The gatekeeper also handles address translation, which allows users to make calls using static aliases instead of IP addresses that can change each day. Polycom, Inc.

  • Page 42: Sip Settings

    Note: No multipoint on Group 300 systems Polycom RealPresence Group 300 systems cannot be enabled for multipoint calling. SIP Settings If your network supports the Session Initiation Protocol (SIP), you can use SIP to connect IP calls.
  • Page 43 ● Meeting passwords. If you set a meeting password, SIP endpoints will be unable to dial in to a multipoint call. For more information about SIP compatibility issues, refer to the Release Notes for Polycom RealPresence Group Systems. To specify SIP settings: 1 In the web interface, go to Admin Settings >...
  • Page 44 TLS, the SIP signaling is sent to port 5061 on the proxy server. The syntax used for this field is the same as for the Registrar Server field. Registrar Server Type Specifies the registrar server type. Select Microsoft or Unknown. Polycom, Inc.

  • Page 45: Configure Sip Settings For Integration With Microsoft Servers

    For more information about this and other Microsoft interoperability considerations, refer to Polycom Unified Communications Deployment Guide for Microsoft Environments. If your organization deploys multiple Lync Server pools, a Polycom RealPresence Group system must be registered to the same pool to which the system's user account is assigned.

  • Page 46: As-Sip Settings

    Networks For more information about configuring your Lync Server video settings for RTV, refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments. AS-SIP Settings RealPresence Group systems support the Assured Services Session Initiation Protocol (AS-SIP), as defined by the Unified Capabilities Requirements (UCR) technical standards for telecommunication switching equipment developed by the DoD and Defense Information Systems Agency (DISA).

  • Page 47: Multilevel Precedence And Preemption (Mlpp)

    Calls can be placed at any of the precedence levels defined within the network domain configured as the default domain for outbound calls. The default network domains uc and dsn define five precedence levels: Routine, Priority, Immediate, Flash, or Flash Override. The system signals Polycom, Inc.

  • Page 48: Alternative Network Address Type (Anat)

    Audio values defined here are used. Video Specifies the IP Precedence or Diffserv value for video RTP traffic and associated RTCP traffic. Audio Specifies the IP Precedence or Diffserv value for audio RTP traffic and associated RTCP traffic. Polycom, Inc.

  • Page 49: Lost Packet Recovery And Dynamic Bandwidth

    When packet loss drops to 3% or less, LPR cleans up the video image on your monitor. The additional processing power required might cause the video rate to drop while the system is using LPR. If this happens, the Call Statistics screen shows the Video Rate Used as lower than the Video Rate. If Packet Loss Polycom, Inc.

  • Page 50: Configure The System For Use With A Firewall Or Nat

    Note: You must also open the firewall’s TCP port 1720 to allow H.323 traffic. Enable H.460 Firewall Allows the system to use H.460-based firewall traversal for IP calls. For more Traversal information, refer to H.460 NAT Firewall Traversal. Polycom, Inc.

  • Page 51: H.460 Nat Firewall Traversal

    When a RealPresence Group system is deployed or registered in an Avaya SIP environment, Polycom recommends that you disable this setting to allow calls to connect fully. In environments set up behind a firewall, firewall administrators can choose to limit access to TCP connections only.
  • Page 52 In the web interface, go to Admin Settings > Network > IP Network > Firewall. b Select Enable H.460 Firewall Traversal. 2 Register the RealPresence Group system to an external Polycom VBP device that supports the H.460.18 and H.460.19 standards.

  • Page 53: Basic Firewall/Nat Traversal Connectivity

    You can make and receive SVC multipoint calls when the Polycom RealPresence Group system is connected to an SVC-compatible bridge through the RealPresence Distributed Media Application (DMA). In an SVC-based conference, each SVC-enabled endpoint transmits multiple bit streams, called simulcasting, to the Polycom RealPresence Collaboration Server (RMX).

  • Page 54: Enable Automatic Answering Of Svc Point-To-Point Calls

    2 From the Scalable Video Coding Preference (H.264) list, select SVC then AVC. Set Preferred Speeds To configure call speeds: 1 In the web interface, go to Admin Settings > Network > Dialing Preference > Preferred Speeds. 2 Configure these settings. Polycom, Inc.

  • Page 55: Find Your System Ip Address

    The SIP (TIP) Calls setting is available only when the TIP setting is enabled. Note: Point-to-point call bandwidth limits For point-to-point calls, the Polycom RealPresence Group 300 systems use a maximum of 3 Mbps of bandwidth, the RealPresence Group 500 and RealPresence Group 550 systems use a maximum of 6 Mbps.

  • Page 56: Monitors And Cameras

    Make sure that the RealPresence Group system is powered off before you connect devices. These topics detail how to set up monitors and cameras with your system: ● Configure Monitor Settings ● Polycom Cameras ● Configure Video Input Settings ● Enable Camera Presets ●...

  • Page 57: Monitor Profiles

    This option is not available to Monitor 3 of RealPresence Group 550 systems. Speaker and Content Sets the monitor to show available content. Otherwise, the monitor shows the person speaking at the far-end. You can browse layouts with this setting. Polycom, Inc.

  • Page 58: Record Calls

    Although Game Mode is typically turned off by default, you could have a better experience if you turn it on. Finally, before attaching your Polycom RealPresence Group system to a TV monitor, ensure the monitor is configured to display all available pixels. This setting, also known as “fit to screen” or “dot by dot,” enables the entire HD image to be displayed.

  • Page 59: Use Sleep Settings To Prevent Monitor Burn-In

    Group systems connected to any HDMI monitors that support the CEC protocol: ● One Touch Play–Use the RealPresence Group Series remote to wake up the monitors. All connected CEC-capable monitors are powered on, and their displays are switched to RealPresence Group Series input.

  • Page 60: Enable Or Disable Cec On The Realpresence Group System

    Polycom RealPresence Group systems have built-in IR receivers to receive signals from the remote control. Be sure to point the remote control at the RealPresence Group system or your Polycom camera to control it. HDCI cameras have Infrared receivers. You can always control the RealPresence Group 550 system by pointing the remote control towards either the Polycom RealPresence Group 550 system hardware or to the HDCI camera (if connected).

  • Page 61: Polycom Eagleeye Iii

    These cameras also have an available privacy cover, wide-angle lens, and digital extender. For more information, refer to Installing the Polycom EagleEye IV Wide Angle Lens, Setting Up the Polycom EagleEye IV Cameras, Setting Up the Polycom EagleEye IV Camera Privacy Cover, and Setting Up the Polycom EagleEye Digital Extender which are available at support.polycom.com.

  • Page 62: Polycom Eagleeye Ii

    You can use the Polycom EagleEye 1080 camera for RealPresence Group systems with the 1080p Resolution option installed to send 1080p video. You can also use the Polycom EagleEye 1080 camera with systems that do not have the 1080p Resolution option, to see local video in 1080 format.

  • Page 63: Polycom Eagleeye View

    EagleEye Acoustic Microphones. You can install the Polycom EagleEye View in a base-down orientation or inverted. To change the camera’s orientation after installation, disconnect all cables attached to the camera. Then install the camera with the preferred orientation and reconnect the camera.

  • Page 64: Power Cameras With Realpresence Group Systems

    For example, if you connect an unsupported camera, the system attempts to show video. Polycom does not guarantee that the results will be optimal or that you will be able to set up the camera the same as a supported camera.

  • Page 65: Configure General Camera Settings

    Camera Preset Snapshot Icons setting enabled. Configure Input Settings Configure the following settings for each input connected to your RealPresence Group system. Note: Only applicable settings display Settings that don’t apply to the selected input are not displayed. Polycom, Inc.
  • Page 66 Specifies whether to have the camera automatically adjust for a bright background. Backlight compensation is best used in situations where the subject appears darker than the background. Enabling this setting helps to relieve a bright background, which can impact the tracking performance of the Polycom EagleEye Director. Polycom, Inc.

  • Page 67: Configure A Third-Party Camera

    Provides a slider to adjust how colorful the image is. Configure a Third-Party Camera The RealPresence Group Series systems support some third-party cameras. For a list of supported third-party cameras and their connectors, see the Integrator Reference Guide for the Polycom RealPresence Group Series.

  • Page 68: Configure The Polycom Eagleeye Director

    Configure the Polycom EagleEye Director Use the remote control or web interface to configure the Polycom EagleEye Director. You cannot configure the EagleEye Director using the Polycom Touch Control, but you can start and stop camera tracking.

  • Page 69: Calibrate The Eagleeye Director Cameras

    Ensure that only one person speaks while you are calibrating the cameras and keep the background quiet. If you rearrange or move the Polycom EagleEye Director, recalibrate it. If you cannot successfully calibrate the cameras, ensure that all seven EagleEye Director tracking microphones are working correctly.

  • Page 70: Enable And Disable Camera Tracking With Eagleeye Director

    Input used by the Polycom EagleEye Director.  Enable the Use Voices to Track People setting.  If the RealPresence Group system is paired with a Polycom Touch Control, follow these steps: 1 Touch Cameras on the Home screen or the Call screen.

  • Page 71: Enable Camera Presets

    User’s Guide for the Polycom RealPresence Group Series and User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control. Once presets are in place, you can view them in the web interface by going to Utilities > Tools > Remote Monitoring.

  • Page 72: Send Video In High Definition

    In group collaboration, the quality of content is as important as the quality of the people on video. Content that is grainy, pixelated, or slow to update makes it hard to get the most out of your meetings. With Polycom RealPresence Group systems, you share full-motion HD people and content at the same time, which helps eliminate compromises when sharing across distances.

  • Page 73: Microphones And Speakers

    System Back Panel Views. For information about required cables, refer to the Integrator Reference Guide for the Polycom RealPresence Group Series. Audio Input Configuration Options You can use a variety of audio inputs with your RealPresence Group system. See the following sections to determine what audio inputs work with your system.

  • Page 74: Available Microphone Inputs By System

    ● In large conference rooms, consider using more than one microphone array. Each Polycom microphone array covers a 3-6 foot radius, depending on the noise level and acoustics in the room. The following table describes the behavior of the microphone lights on a Polycom table microphone. Polycom, Inc.

  • Page 75: Polycom Eagleeye View And Eagleeye Acoustic Microphones

    You can connect non-Polycom microphones directly to audio input 1 on a Polycom RealPresence Group system, or through a line-level mixer to the AUX audio input on any Polycom RealPresence Group system. For more information about configuring these non-Polycom microphones, refer to Set Up Third-party Microphones.

  • Page 76: Polycom Microphone Placement To Send Stereo From Your Site

    ● Connect a SoundStructure digital mixer using the digital microphone input on the Polycom RealPresence Group system. ● Adjusting the volume on a Polycom RealPresence Group system changes the volume of the SoundStructure digital mixer that is connected. ● The following configuration settings are not available on a Polycom RealPresence Group system when a SoundStructure digital mixer is connected: Audio input 1 (Line In), Bass, Treble, Enable Polycom Microphones, Enable MusicMode™, and Enable Keyboard Noise Reduction.

  • Page 77: Audio Output

    Settings. Audio Output You must connect at least one speaker to the Polycom RealPresence Group systems in order to hear audio. You can use the speakers built into the main monitor, or you can connect an external speaker system, such as the Polycom StereoSurround kit, to provide more volume and richer sound in large rooms.

  • Page 78: Speaker Placement To Receive Stereo From Far Sites

    Left Right speaker speaker Connect to Connect right audio to left output (red) audio output (white) If you use the subwoofer in the Polycom StereoSurround kit, place it beside a wall or in a corner near the speakers. Polycom, Inc.

  • Page 79: Set The Speaker Volume

    General Audio Settings Setting Description Polycom StereoSurround Specifies that Polycom StereoSurround is used for all calls. To send or receive stereo audio, make sure your Polycom RealPresence Group system is set up as described in Available Microphone Inputs by System Audio Output.
  • Page 80 Note: Automatic noise suppression and automatic gain control are disabled when MusicMode is enabled. Enable Keyboard Noise Specifies whether the system mutes audio from the RealPresence Group Series Reduction and microphones when keyboard tapping sounds or other extraneous noises are ™...

  • Page 81: Audio Input Settings

    When used as an audio input for external equipment, the audio is mixed with the input on the Polycom microphone array input and sent to the far end. This input will be muted when the local mute is activated.
  • Page 82 When used as an audio input for external equipment, the audio is mixed with the input on the Polycom microphone array input and sent to the far end. This input will be muted when the local mute is activated.

  • Page 83: Audio Output Settings

    Audio Output Level Displays the output level meter for the current audio output type. Stereo Settings To send or receive stereo audio, make sure your Polycom RealPresence Group system equipment is set up as described in Available Microphone Inputs by System Audio Output.

  • Page 84: Audio Meters

    Site. 2 In the web interface, go to Admin Settings > Audio/Video > Audio. 3 Gently blow on the left leg and right leg of each Polycom microphone while watching the bar meters to identify the left and right inputs.

  • Page 85: Set Up Third-Party Microphones

    Set Up Third-party Microphones You can configure a Polycom RealPresence Group system to use non-Polycom microphones. To configure a Polycom RealPresence Group system to use devices connected directly to audio input 1: 1 In the web interface, go to Admin Settings > Audio/Video > Audio > Audio Input.

  • Page 86: Content

    VCR or DVD player to an HDMI or VGA input to play content. ● With a Polycom RealPresence Group 700 system, you can also connect a VCR or DVD player to the system’s VCR input to play videotapes or DVDs in calls.

  • Page 87: Play A Videotape Or Dvd

    2 Set the input level of your audio input (3.5 mm or HDMI) for the playback volume of the VCR/DVD player relative to other audio from the system. Connect Computers to Polycom RealPresence Group Systems You can connect a computer directly to a RealPresence Group system. When you do this, other call participants can see everything that you see on your computer.

  • Page 88: Configure Content Display With People+Content Ip

    ● Connect the computer or computers to the IP network. To install People+Content IP on a computer: 1 On a computer, open a web browser and go to the Polycom web site at www.polycom.com/ppcip. 2 Download and install the People+Content IP software.

  • Page 89: Use The Polycom Visualboard Application

    Polycom Touch Control, a version of People+Content IP launches automatically. Use the Polycom VisualBoard Application The Polycom VisualBoard™ application allows you to show and annotate content in real time from Polycom RealPresence Group systems by using an electronic annotation device such as a touch screen monitor. You can use the monitor as your only content monitor or you can use it in addition to your current content monitor.

  • Page 90: Configure Closed Captioning

    ● The UC Board sensor supports one stylus at a time. It does not support using two styluses simultaneously. For more information on setting up and using the UC Board, refer to the Quick Start Guide for the Polycom UC Board, available with the UC Board hardware and at support.polycom.com.

  • Page 91: Through A Dial-Up Connection To The System's Rs-232 Serial Port

    Through a Dial-Up Connection to the System’s RS-232 Serial Port Closed captioners can provide captions from inside the conference room, or from a remote location, via a dial-up connection to the serial port of the Polycom RealPresence Group system, as shown in the following diagram.

  • Page 92: Through The Serial Rs-232 Port

    Through the Serial RS-232 Port Closed captioners can provide captions from inside the conference room, using equipment connected directly to the serial port of the Polycom RealPresence Group system, as shown in the following diagram. Closed captioning through the system serial RS-232 port Ref.

  • Page 93: Through The Web Interface

    Through the Web Interface Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the Polycom RealPresence Group system web interface, as shown in the following diagram. Closed captioning through the web interface Ref.
  • Page 94 Password: Meeting password defined for your video conferencing system. 4 In the Closed Caption screen, type the caption text into the text field. Text wraps to the next line after 32 characters. 5 Press Send to send the text to the sites in the conference. Polycom, Inc.

  • Page 95: Place And Answer Calls

    Tajik Catalan Kazakh Thai Chinese (Simplified) Korean Turkmen Chinese (Traditional) Kurdish UK English Croatian Latvian US English Czech Lithuanian Uyghur Danish Macedonian Ukrainian Dutch Norwegian Urdu Estonian Persian Uzbek Faeroese Polish Vietnamese Finnish Portuguese French Romanian Georgian Russian Polycom, Inc.

  • Page 96: Configure Call Settings

    Note: System Name limitations The first character of a System Name must be a letter or a number. The System Name cannot begin with the dollar sign ($) or underscore (_) character. Polycom supports double-byte characters for the system name.

  • Page 97: Set The Call Answering Mode

    For greater visibility, you can have the message text flash between white and yellow. Flashing text is off by default. The incoming call alert settings persists after powering the system off and on. Polycom, Inc.

  • Page 98: Multipoint Calling

    Place and Answer Calls If a RealPresence Group system is paired with a Polycom Touch Control and is configured with Admin Settings > General Settings > System Settings > Call Settings > Auto Answer Point-to-Point set to Yes, users do not see the flashing message on the RealPresence Group system or on the Touch Control screen.

  • Page 99: Select A Multipoint Viewing Mode

    Keep in mind the following points: ● When the multipoint option is disabled, or if you are making a TIP-enabled call, the RealPresence Group system supports one video call and one audio-only call. Polycom, Inc.

  • Page 100: Include Multiple Sites In A Cascaded Call

    ● H.239 is not supported in cascaded calls. ● Cascaded multipoint is not supported in SIP calls. ● HD and SD multipoint are not supported when the Polycom RealPresence Group system hosts a cascaded call. ● You cannot change the near-end layout.

  • Page 101: Manage Directories In The Web Interface

    Up to 200 search results can be displayed at a time from a Polycom Global Directory Service (GDS), Microsoft Lync, or Lightweight Directory Access Protocol (LDAP) global directory.

  • Page 102: Manage Favorites

    XML file format. It also allows you to upload Favorites from a device to a RealPresence Group system. To access these features, you must be able to access a web browser on your device. Polycom recommends you use one of the following web browsers:...

  • Page 103: Types Of Favorites Contacts

    Polycom GDS • Directory entries created locally by the user. Unknown • References to Polycom GDS entries added to Online/Offline Favorites by the user. These entries are available only if the system is successfully registered with Polycom GDS. Users can delete these entries from Favorites.

  • Page 104: Connect To Microsoft Exchange Server Calendaring Service

    Connect to Microsoft Exchange Server Calendaring Service Polycom RealPresence Group systems can connect to Microsoft Exchange Server 2010 or 2013 and retrieve calendar information. Connecting to a calendaring service allows the system to: ● Display the day’s scheduled meetings, along with details about each.
  • Page 105 Place and Answer Calls If the meeting was created using the Polycom Conferencing Add-In for Microsoft Outlook, the RealPresence Group system can for the following: ● Identify video-enabled meetings with a icon displayed on the system calendar. ● Let users join the meeting without knowing the connection details.

  • Page 106: Call From The Calendar

    To join a scheduled meeting from the Home screen: 1 With your remote, select a meeting on the Home screen. 2 Select Join to call into the meeting. If Join is not displayed, you must get and install the Polycom Conferencing Add-In for Microsoft Outlook.

  • Page 107: Speed Dial

    You can also configure a Recent Calls list to display on the RealPresence Group system Place a Call screen on the web interface and Home screen on the local interface. The list includes the following information: ● Site name or number ● Whether call was placed or received ● Date and time Polycom, Inc.

  • Page 108: Support Documents

    3 To start a new list of recent calls, click Clear Recent Calls. 4 Click Save. If you need more details about calls, view or download the Call Detail Report (CDR) from the Polycom RealPresence Group system web interface. For more information about the CDR, refer to Call Detail Report (CDR).

  • Page 109: Place Calls In Kiosk Mode

    » Select Start Video from the call menu at the top of the screen. When you start the video, the video pause icon disappears from the display. For information on stopping and starting video from the local interface, refer to User Guide for the Polycom RealPresence Group Series.

  • Page 110: Security

    For this reason, all attempts to use the RealPresence Group Series web interface via HTTP are redirected to the HTTPS interface. You can find security options and passwords in this part of the interface: ●...

  • Page 111: Configure Security Profiles

    Because you can change most of the individual configuration settings regardless of the security profile you chose, Polycom recommends that you select the profile that is closest to the level of security you want in your environment and then customize the settings from there, as needed. In the higher profiles, however, some settings are either not changeable at all or have restricted ranges of values.

  • Page 112: Manage System Access

    Local Accounts External Authentication Polycom RealPresence Group systems support two roles for accessing the system, an admin role and a user role. Admins can perform administrator activities such as changing configuration, as well as user activities such as placing and answering calls. Users can perform only user-type activities.

  • Page 113: Login And Credentials

    > LAN Options and ensure that the Domain Name setting contains the name of your Active Directory domain. Note: Use local admin credentials to pair You can only use the local Polycom RealPresence Group system admin credentials to pair the system with a Touch Control.
  • Page 114 Passwords are case sensitive. User Remote Access Password Specifies the password for the local user account used when logging in to the system remotely. The password cannot contain spaces or more than 40 characters. Passwords are case sensitive. Polycom, Inc.

  • Page 115: Remote Access

    If you change this from the default (port 80), specify a port number of 1025 or higher, and make sure the port is not already in use. You will need to include the port number with the IP address when you use the Polycom RealPresence Group system web interface to access the system. This makes unauthorized access more difficult.

  • Page 116: Manage User Access To Settings And Features

    User Settings choice on the Settings screen available to users on the local interface’s Home screen. If the Polycom RealPresence Group system is paired with a Polycom Touch Control, selecting Allow Access to User Settings makes the RealPresence Group Series system tab available on the Touch Control User Settings screen.

  • Page 117: Detect Intrusions

    SPT=1450 DPT=7788 LEN=8 Configure Admin ID and Password for the Polycom Touch Control You can set an admin ID and password, which allows you to limit access to the Polycom Touch Control Administration settings. To set a Polycom Touch Control admin ID and password: 1 From the Home screen touch Administration.

  • Page 118: Local Accounts

    Password Policies You can configure password policies for Admin, User, Meeting, Remote Access, and SNMP passwords. These password settings can ensure that strong passwords are used. Polycom strongly recommends that you create an Admin password for your system. To configure password policies: 1 In the web interface, go to Admin Settings >...

  • Page 119: Account Lockout

    1 In the web interface, go to Admin Settings > Security > Local Accounts > Account Lockout. 2 Configure these settings for the appropriate account on the Account Lockout page, then click Save. You can configure account lock for the admin account, user account, or both accounts. Polycom, Inc.
  • Page 120 Admin account so far. If no more failed attempts are made within 1 Hour of the first failed attempt (which is the value of the Reset Admin Account Lock Counter After setting), the failed login attempts Polycom, Inc.

  • Page 121: Enable A Whitelist And Add Ip Addresses

    Enable a Whitelist and Add IP Addresses When a whitelist is enabled, the Polycom RealPresence Group system web interface and SNMP ports accept connections only from specified IP addresses. The whitelist supports both IPv4 and IPv6 addresses.

  • Page 122: Port Lockout

    The following is an example of how the port lockout feature works. A RealPresence Group system web interface is configured with these settings: Polycom, Inc.

  • Page 123: Encryption

    4 failed attempts are allowed again before the web interface is locked. Encryption AES encryption is a standard feature on all Polycom RealPresence Group systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled.
  • Page 124 Require FIPS 140 Cryptography Enables the exclusive use of the FIPS 140-2-validated software cryptography module for cryptographic functions. Also disables all “weak” protocols and (web interface only) ciphers, including: • SSLv2 • SSLv3 • Non-FIPS 140-2 approved TLS cipher suites Polycom, Inc.

  • Page 125: Configure Encryption Settings For Svc Calls

    The encryption settings for each component also affect the ability to place encrypted calls. Both the Microsoft Lync Server pool and the Polycom RealPresence Group system need to be configured to support encryption in order for calls to connect with encryption. If both components have encryption turned off, calls connect without encryption.

  • Page 126: List Of Sessions

    ● The security classification level is shared with all the endpoints that support the Visual Security Classification feature. ● The security classification level of a conference call is reevaluated whenever an endpoint enters or leaves a conference or when a user modifies the security classification level of an endpoint. Polycom, Inc.

  • Page 127: Manage Certificates And Revocation

    If your organization has deployed a public key infrastructure (PKI) for securing connections between devices on your network, Polycom recommends that you have a strong understanding of certificate management and how it applies to Polycom RealPresence Group Series products before you integrate these products with the PKI.

  • Page 128: Generate Certificate Signing Requests (Csrs)

    Security be used. The following sections describe how to generate and use certificates by using the Polycom RealPresence Group system web interface. Generate Certificate Signing Requests (CSRs) The RealPresence Group system allows you to install one client and one server certificate for identification of the RealPresence Group system to network peers.

  • Page 129: Install Certificates

    SHA-1. Common Name (CN) Specifies the name that the system assigns to the CSR. Polycom recommends the following guidelines for configuring the Common Name: • For systems registered in DNS, use the Fully Qualified Domain Name (FQDN) of the system.

  • Page 130: Configure Certificate Validation Settings

    “Polycom” cannot be verified. Most browsers allow the user to proceed after this warning is displayed. See the Help section of your browser for instructions on how to do this.

  • Page 131: Configure Certificate Revocation Settings

    CRLs ahead of their expiration. It is extremely important that CRLs be kept up to date. To use CRLs: 1 Go to Admin Settings > Security > Certificates > Revocation. 2 Configure these settings on the Revocation page and click Save. Polycom, Inc.
  • Page 132 Group system treats this as a revocation check failure and does not allow the connection. • If the OCSP responder indicates a known good status, the RealPresence Group system treats this as a successful revocation check and allows the connection. Polycom, Inc.

  • Page 133: Certificates And Security Profiles Within A Provisioned System

    (when present) instead of the Global Responder Address specified in the previous field. Note: The Polycom RealPresence Group system supports only the use of HTTP URLs in the AIA field of a certificate when Use Responder Specified in Certificate is enabled.

  • Page 134: Delete Certificates And Crls

    Security banners consist of text that displays on the Login screen and in a window when you log in remotely. The following is an example of banner text: This machine is the property of Polycom, Inc., and its use is governed by company guidelines. You have NO right of privacy when using this machine.

  • Page 135: Configure A Meeting Password

    1 Do one of the following:  In the local interface, go to Settings > Administration > Security > Passwords.  In the web interface, go to Admin Settings > Security > Meeting Password. 2 Enable and configure the Meeting Password setting. Polycom, Inc.

  • Page 136: Manage The System Remotely

    Use the Polycom RealPresence Group System Web Interface You can use the Polycom RealPresence Group system web interface to perform most of the calling and configuration tasks you can perform on the local system. The Polycom RealPresence Group system web interface is supported for Microsoft Internet Explorer version 9 or later or Mozilla Firefox 22 on Windows, and Apple Safari 6.0.5 on Mac OS X.

  • Page 137: Manage System Profiles With The Web Interface

    Note: System profiles for backing up system Polycom recommends only using profiles as a way to back up system settings. Attempting to edit a stored profile or upload a stored profile from one system to a different system can result in instability or unexpected results.

  • Page 138: Send A Message

    4 Save the file to a location on your computer. To upload a profile using the web interface: 1 Reset the Polycom RealPresence Group system to restore default settings. 2 In your web browser address line, enter the system’s IP address.
  • Page 139 +Country Code.(National Direct Dial Prefix).Area Code.Number To configure the Polycom GDS directory server: 1 In the web interface, go to Admin Settings > Servers > Directory Servers and select the Polycom GDS Service Type. 2 Configure these settings on the Directory Servers page.
  • Page 140 Configure SIP Settings for Integration with Microsoft Servers. 3 In the web interface, go to Admin Settings > Servers > Directory Servers and select the Microsoft Lync Server 2010 Service Type. 4 Configure these settings on the Directory Servers page. Polycom, Inc.

  • Page 141: Set Up Snmp

    In order to allow your SNMP management console application to resolve SNMP traps and display human readable text descriptions for those traps, you need to install Polycom MIBs (Management Information Base) on the computer you intend to use as your network management station. The MIBs are available for download from the Polycom RealPresence Group system web interface.

  • Page 142: Set Up Snmp Management

    Specifies the SNMP management community in which you want to enable this system. The default community is public. Community Note: Polycom does not support SNMP write operations for configuration and provisioning; the read-only community string is used for both read operations and outgoing SNMP traps. Contact Name Specifies the name of the person responsible for remote management of this system.

  • Page 143: Use A Provisioning Service

    Disabling the checkbox next to the Port setting disables the corresponding Destination Address. Use a Provisioning Service If your organization uses a Polycom CMA system, RealPresence Resource Manager system, or BroadSoft ® BroadWorks Device Management System (DMS) system, you can manage Polycom RealPresence Group systems in dynamic management mode.

  • Page 144: Enable Or Disable The Provisioning Service

    ● If a Polycom Touch Control is connected to a provisioned RealPresence Group system, a CMA or RealPresence Resource Manager system can receive status updates from and provide software updates to the Polycom Touch Control.

  • Page 145: Set Up Multitiered Directory Navigation

    Specifies the password that registers the system to the provisioning service. Server Address Specifies the address of the system running the provisioning service. 4 Select Save or Update. The system tries to register with the Polycom CMA, RealPresence Resource Manager, or DMS system using NTLM authentication. Note: Troubleshoot provisioning registration...

  • Page 146: Keep Your Software Current

    Documents and Downloads > Telepresence and Video, and then downloading and installing the appropriate software. You can download and install software for the Polycom Touch Control, with no software or options key codes. You can also download and install Polycom Touch Control software from a web server.

  • Page 147: Control And Navigation

    You can customize the behavior of the remote control to support the user’s environment. Keep in mind the following regarding remote control behavior: ● If the Polycom RealPresence Group system is paired and connected with a Polycom Touch Control, the remote control is disabled.

  • Page 148: Configure The Remote Control Channel Id

    The Polycom Touch Control virtual remote control is always set to channel 3. If the remote control is set to channel 3, it can control a Polycom RealPresence Group system set to any Channel ID. If the system does not respond to the remote control, set the remote control channel ID to 3 starting with step 3 in the following procedure.

  • Page 149: Connect Control And Accessibility Equipment

    Make sure that the system is powered off before you connect devices to it. Connect Non-Polycom Touch Panel Controls As part of a custom room installation, you can connect an AMX or Crestron control panel to a Polycom RealPresence Group system RS-232 serial port. To get started, complete these two main tasks:...

  • Page 150: Configure Rs-232 Serial Port Settings

    Control and Navigation ● Program the control panel. Refer to the Integrator Reference Guide for the Polycom RealPresence Group Series for information about the API commands. ● Set the desired Login Mode for the control panel on the RealPresence Group system. For information...

  • Page 151: Pair And Unpair A Polycom Touch Control Device And A Polycom Realpresence Group System

    2 Connect the Ethernet cable to the underside of the Polycom Touch Control. 3 If you intend to use the Polycom Touch Control to show content from a computer, connect the USB cable to the underside of the Polycom Touch Control.

  • Page 152: Pair

    Control interface and touch Connect. Note: Pairing after setup If you do not want to pair during setup, select Pair Later. If you choose to skip pairing, many Polycom Touch Control features are not available. You can pair at a later time.

  • Page 153: Unpair

    With the manual method, the other settings that are available from the Touch Control become available on the web. ● Pair: Pairs and unpairs from Polycom RealPresence Group systems. Before you can connect to or pair with a device, you must know the device’s IP Address and the User Name and Password used to connect.

  • Page 154: Enable Smartpairing

    Note: Viewing paired devices View paired devices in Diagnostics > System > Sessions. Configure Contact Information You can configure contact information for your Polycom RealPresence Group system so that others know who to call when they need assistance. Polycom, Inc.

  • Page 155: Configure Regional Settings

    Specifies the country where the system administrator is located. Configure Regional Settings You can configure regional settings for the Polycom RealPresence Group systems and for Polycom Touch Control devices. To do so, refer to Configure RealPresence Group System Location Settings...

  • Page 156: Configure Realpresence Group System Date And Time Settings

    Configure RealPresence Group System Date and Time Settings To configure the Polycom RealPresence Group system date and time settings: 1 Go to one of the following locations to configure these settings:  In the local interface, go to Settings > Administration > Location > Date and Time.

  • Page 157: Configure Polycom Touch Control Regional Settings

    If a timer is already showing, the countdown timer replaces it 10 minutes before the next scheduled meeting. Configure Polycom Touch Control Regional Settings To configure the Polycom Touch Control regional settings: 1 From the Home screen touch Administration.

  • Page 158: Diagnostics, Status, And Utilities

    ● The Polycom Unified Simple Network Management Protocol (SNMP) Management Information Base (MIB) provides a consistent and unified data model and common format for all MIBs across Polycom products. The new MIB enables you to translate data you collect with SNMP into a standardized format so you can remotely monitor devices on a network.

  • Page 159: Diagnostics Screens

    • H.323 Name • H.323 Extension (E.164) • SIP Address • Link-Local • Site-Local • Global Address Usage Displays the following usage information: • Time in Last Call • Total Time in Calls • Total Number of Calls Polycom, Inc.

  • Page 160: Status

    If the test is successful, the Polycom RealPresence Group system displays a message. Trace Route Tests the routing path between the local system and the IP address entered. If the test is successful, the Polycom RealPresence Group system lists the hops between the system and the IP address you entered. Color Bars Tests the color settings of your monitor for optimum picture quality.
  • Page 161 If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the Polycom RealPresence Group system web interface during a call, the people at the site you are testing will hear the tone, but you will not.

  • Page 162: Web Interface Diagnostics Screens

    To view the Diagnostics selection, ensure that the EagleEye Director is selected as the current camera source. To access the Diagnostics screens using the Polycom RealPresence Group system web interface: 1 In your web browser address line, enter the RealPresence Group system’s IP address.

  • Page 163: System Diagnostics

     Shows the active Global Directory Server, LDAP Server, or Microsoft Server  If enabled, shows Provisioning Service, Calendaring Service, Presence Service If the Polycom RealPresence Group system detects an EagleEye Director, a status line for the device is displayed.

  • Page 164: View Call Statistics Using The Polycom Touch Control

    Error concealment type, such as lost packet recovery (LPR), retransmission, or dynamic bandwidth allocation (DBA) View Call Statistics Using the Polycom Touch Control Call statistics are also available during a call when your system is paired with the Touch Control.

  • Page 165: Audio And Video Tests

    If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the Polycom RealPresence Group system web interface during a call, the people at the site you are testing will hear the tone, but you will not.

  • Page 166: Configure System Log Management

    For example, if the system name is “Marketing”, the folder name could be marketing_MMddyyyymmssSSS. • Timestamp—Folder name is the timestamp of the log transfer, in the date and time format specified on the Location screen, for example yyyyMMddhhmmssSSS. • Custom—Optional folder name for manual log transfers. Polycom, Inc.

  • Page 167: Configure System Log Level And Remote Logging

    Setting Description Log Level Sets the minimum log level of messages stored in the Polycom RealPresence Group system’s flash memory. DEBUG logs all messages, and WARNING logs the fewest number of messages. Polycom recommends leaving this setting at the default value of DEBUG.

  • Page 168: Retrieve Log Files

    Enable SIP Trace Logs additional SIP connectivity information. Send Diagnostics Sends crash log server information to Polycom to help us analyze and improve the and Usage Data to product. Click the Polycom Improvement Program button to view information about Polycom how your data is used.

  • Page 169: Transfer Polycom Touch Control Logs

    You can transfer the Touch Control logs to an external USB storage device. To transfer Polycom Touch Control logs: 1 Ensure that a USB device is connected to the USB port on the right side of the Polycom Touch Control.

  • Page 170: Information In The Cdr

    ID. Call ID Identifies individual calls within the same conference. Total H.320 Number of narrow-band channels used in the call. Channels Used Endpoint Alias The alias of the far site. Polycom, Inc.
  • Page 171 Diagnostics, Status, and Utilities Data Description Reserved Polycom use only. View Name Names the web or local interface used in the call. User ID Lists the ID of the user who made the call. Endpoint Transport The actual address of the far site (not necessarily the address dialed).
  • Page 172 The AS-SIP call precedence level assigned to the call (populated only when AS-SIP is enabled on the system). Note: Screen saver when paired When the Polycom RealPresence Group system is paired with a Polycom Touch Control, the screen saver logo displays on the system monitor but not the Touch Control screen. Polycom, Inc.

  • Page 173: Troubleshoot

    Place a Test Call When you finish configuring the system, you can call a Polycom video site to test your setup. You can find a list of worldwide numbers that you can use to test your Polycom RealPresence Group system at www.polycom.com/videotest.

  • Page 174: Perform A Factory Restore On The Polycom Realpresence Group System

    Use the Restore Button for a Factory Restore The restore button is on the bottom of the Polycom RealPresence Group 300 and 500 systems, as shown in the following figure. Restore button on RealPresence Group 300/500 systems The restore button is on the front of the Polycom RealPresence Group 550 systems, as shown in the following figure.

  • Page 175: Use A Usb Device For A Factory Restore

    Troubleshoot Restore button on RealPresence Group 550 systems The restore button is on the front of the Polycom RealPresence Group 700 system, as shown in the following figure. Restore button on RealPresence Group 700 system To reset the system to its factory partition software using the restore button: 1 While the system is powered off, press and hold the restore button.

  • Page 176: Delete Files

    This operation completely erases the device’s settings and reinstalls the software. The restore button is on the underside of the Polycom Touch Control, as shown in the following figure. Polycom, Inc.

  • Page 177: Perform A Factory Restore On The Polycom Eagleeye Director

    This operation completely erases the camera’s settings and reinstalls the software. The following figure shows you the location of the restore button on the back of the Polycom EagleEye Director.

  • Page 178: How To Contact Technical Support

    Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers successfully design, deploy, optimize, and manage Polycom visual communication within their third-party UC environments.

  • Page 179: System Back Panel Views

    Audio/Video > Video Input HDCI Input for the camera Video Inputs > Input 1 Microphone Polycom Audio input for up to two Polycom microphone Input Microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Audio/Video > Audio 3.5mm Audio output for main monitor audio or external Audio >...

  • Page 180: Polycom Realpresence Group 500 System

    3.5mm audio is independent and not Input > Type: associated with any video input 3.5mm Microphone Polycom Audio input for up to two Polycom Input Microphone microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Polycom, Inc.

  • Page 181: Polycom Realpresence Group 550 System

    Power Input 12 V 6.25 A Power input Polycom RealPresence Group 550 System The following table lists the back panel view of the RealPresence Group 550 systems. Note: Video output sequence In version 4.1.3 and later, the RealPresence Group 550 system’s video output sequence changes when you enable the feature VisualBoard.
  • Page 182 3.5mm audio is independent and Input > Type: not associated with any video 3.5mm input Audio input 2 Polycom Audio input for up to two Polycom Microphone microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Audio/Video > Audio Input 3 Auxiliary audio input Audio >...
  • Page 183 Output for Monitor 3; does not Audio/Video > include embedded audio Monitors > Monitor Using the recordingaudio API command, you can configure RealPresence Group systems to record near-site and far-site audio using the line out audio port (RCA) or the HDMI2 port. Polycom, Inc.
  • Page 184 Power Input 100-240 VAC Power input 1.5A Power switch Power switch LAN port Ethernet Connectivity for IP calls, People+Content IP, and the system’s web interface General Settings > Serial interface RS-232 Serial port Serial Ports Polycom, Inc.

  • Page 185: Polycom Realpresence Group 700 System

    System Back Panel Views Polycom RealPresence Group 700 System Location in Ref. Web Interface: Supported Number Admin Settings > Input/ Output Formats Description Power Input 100-240 Power input VAC 2.3 A Audio/Video > Video Input 1 HDCI Input for Camera 1 Video Inputs >...
  • Page 186 Intended as microphone input; sent to far end Input > Type: Line only Audio Input 1 Polycom Audio input for up to three Polycom Microphone microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Audio Output 2...
  • Page 187 USB for Software Update, remote control Connectors battery charging Network > LAN PC LAN Port Ethernet Ethernet switch port Properties > LAN Options Network > LAN LAN Port Ethernet Connectivity for IP calls, People+Content IP, Properties and the system web interface Polycom, Inc.

  • Page 188: Port Usage

    Profile) Enable/Disable? Port Number Static Polycom Touch Admin Settings > General Settings > Control over Pairing > Polycom Touch Control > Enable Polycom Touch Control Static Telnet Admin Settings > Security > Global Diagnostics Security > Access > Enable Telnet...
  • Page 189 32764 Video and Network > H.323 > Enable IP H.323 > Network > IP (Default) Audio Network > Admin Settings > Network > IP Firewall > Fixed Network > SIP > Enable SIP Ports > UDP Ports (1024-65535) Polycom, Inc.

  • Page 190: Connections From Realpresence Group Systems

    Security Configurable Port Type Protocol Function Profile) Enable/Disable? Port Number Static Polycom Product Uncheck "Register" checkbox during Registration OOB setup Static Admin Settings > General Settings > Date and Time > System Time > Time Server Static SNMP TRAP Admin Settings > Servers > SNMP >...
  • Page 191 Primary Gatekeeper IP Address field 1720 Static H.225.0 Call Admin Settings > Network > IP Signaling Network > H.323 > Enable IP H.323 3601 Static Admin Settings > Servers > Directory Servers > Server Type Polycom, Inc.
  • Page 192 Diagnostics > System > System Log Yes - outgoing Settings > Enable Remote Logging port can be specified in the Diagnostics > System > System Log Remote Log Settings > Remote Log Server Server Address Transport Protocol = TLS field Polycom, Inc.
  • Page 193 Admin Settings > Network > IP Admin Settings 32764 Video and Audio Network > Enable IP H.323 > Network > IP (Default) Network > Admin Settings > Network > IP Firewall > Fixed Network > Enable SIP Ports > UDP Ports (1024-65535) Polycom, Inc.

  • Page 194: Security Profile Default Settings

    Auto Answer Multipoint Video Do Not Disturb Call Detail Report Checkbox Enabled Enable Recent Calls Checkbox Disabled Pairing Allow Polycom Touch Control Pairing Checkbox Disabled Note: Disabling this setting closes the SSH port. SmartPairing Mode Disabled Disabled Read-only Automatic Polycom, Inc.
  • Page 195 Allow Other Participants In a Call to Control Your Checkbox Disabled Camera Enable People+Content IP Checkbox Disabled Enable Camera Preset Snapshot Icons Checkbox Disabled Sleep Enable Mic Mute in Sleep Mode Checkbox Enabled Read-only Security Global Security Security Profile Security Profile Maximum Maximum High Medium Polycom, Inc.
  • Page 196 1,3,5,10,15,20,30,45 minutes, 1,2,4,8 hours Maximum Number of Active Sessions 10-50 Allow Video Display on Web Checkbox Disabled Encryption Require AES Encryption for Calls Required- When Available Video Required-Video Calls Calls Required-All Calls Require FIPS 140 Cryptography Checkbox Enabled Polycom, Inc.
  • Page 197 Password Expiration Warning Remote Access (Admin Remote, User Remote) Minimum Length 6-16,32 Require Lowercase Off,1,2,All Require Uppercase Off,1,2,All Require Numbers Off,1,2,All Require Special Characters Off,1,2,All Maximum Consecutive Repeated Characters Can contain ID or Its Reverse Form Checkbox Disabled Read-only Polycom, Inc.
  • Page 198 6-16,32 Require Lowercase Off,1,2,All Require Uppercase Off,1,2,All Require Numbers Off,1,2,All Require Special Characters Off,1,2,All Reject Previous Passwords 8-16 Minimum Password Age in Days Off,1,5,10,15,20,30 Maximum Consecutive Repeated Characters Can contain ID or Its Reverse Form Checkbox Disabled Read-only Polycom, Inc.
  • Page 199 Checkbox Enabled Servers Directory Servers XMPP Provisioned-only Disabled Yes (via provisioning) Service Type Microsoft Polycom GDS Note: The Microsoft selection means Microsoft Lync LDAP Server 2010 or 2013, depending on what is installed. SNMP Version1 Checkbox Disabled Version2c Checkbox Disabled...

  • Page 200: High Security Profile Default Settings

    Admin Settings Area Default Range Value Configurable? General Settings System Settings Auto Answer Point to Point Video Do Not Disturb Auto Answer Multipoint Video Do Not Disturb Call Detail Report Checkbox Enabled Enable Recent Calls Checkbox Disabled Pairing Polycom, Inc.
  • Page 201 Security Profile Default Settings High Admin Settings Area Default Range Value Configurable? Allow Polycom Touch Control Pairing Checkbox Disabled Note: Disabling this setting closes the SSH port. SmartPairing Mode Disabled Disabled Automatic Manual Serial Ports Mode RS-232 Mode Control Note: Some RealPresence Group systems Camera Control support only a subset of listed modes.
  • Page 202 1,2,3,5,10,20,30 1 minute minutes, 1,2,4,8 hours Reset Port Lock Counter After Off,[1..24] hours Enable Whitelist Checkbox Disabled Idle Session Timeout 1,3,5,10,15,20,30,4 5 minutes, 1,2,4,8 hours Maximum Number of Active Sessions 10-50 Allow Video Display on Web Checkbox Disabled Polycom, Inc.
  • Page 203 Admin (Room, Remote), User (Room, Remote) Reject Previous Passwords Off,1-16 Minimum Password Age in Days Off,1,5,10,15,20,30 Maximum Password Age in Days Off,30,60,90,100, 110,120,130,140, 150,160,170,180 Minimum Changed Characters Password Expiration Warning Remote Access (Admin Remote, User Remote) Minimum Length 1-16,32 Require Lowercase Off,1,2,All Polycom, Inc.
  • Page 204 Minimum Password Age in Days Off,1,5,10,15,20,30 Maximum Consecutive Repeated Characters Off,1-4 SNMP Note: SNMP passwords are applicable only when the system uses SNMP v3. Minimum Length 6-16,32 Require Lowercase Off,1,2,All Require Uppercase Off,1,2,All Require Numbers Off,1,2,All Require Special Characters Off,1,2,All Polycom, Inc.
  • Page 205 OCSP Allow Incomplete Revocation Checks Checkbox Enabled Servers Directory Servers XMPP Provisioned-only Disabled Yes (via provisioning) Service Type Microsoft Polycom GDS Note: The Microsoft selection means Microsoft Lync LDAP Server 2010 or 2013, depending on what is installed. Polycom, Inc.

  • Page 206: Medium Security Profile Default Settings

    The following table shows the default values for specific Admin settings when you use the Medium security profile. Medium Admin Settings Area Default Range Value Configurable? General Settings System Settings Auto Answer Point to Point Video Do Not Disturb Auto Answer Multipoint Video Do Not Disturb Call Detail Report Checkbox Enabled Polycom, Inc.
  • Page 207 Security Profile Default Settings Medium Admin Settings Area Default Range Value Configurable? Enable Recent Calls Checkbox Enabled Pairing Allow Polycom Touch Control Pairing Checkbox Enabled Note: Disabling this setting closes the SSH port. SmartPairing Mode Disabled Enabled Automatic Manual Serial Ports Mode...
  • Page 208 Port Lock Duration 1,2,3,5,10,20,30 1 minute minutes, 1,2,4,8 hours Reset Port Lock Counter After Off,[1..24] hours Enable Whitelist Checkbox Disabled Idle Session Timeout 1,3,5,10,15,20,30,45 minutes, 1,2,4,8 hours Maximum Number of Active Sessions 10-50 Allow Video Display on Web Checkbox Disabled Polycom, Inc.
  • Page 209 Reject Previous Passwords Off,1-16 Minimum Password Age in Days Off,1,5,10,15,20,30 Maximum Password Age in Days Off,30,60,90,100,110, 120,130,140,150,160 170,180 Minimum Changed Characters Off,1-4,All Password Expiration Warning Off,1-7 Remote Access (Admin Remote, User Remote) Minimum Length 1-16,32 Require Lowercase Off,1,2,All Polycom, Inc.
  • Page 210 Minimum Password Age in Days Off,1,5,10,15,20,30 Maximum Consecutive Repeated Characters Off,1-4 SNMP Note: SNMP passwords are applicable only when the system uses SNMP v3. Minimum Length 3-16,32 Require Lowercase Off,1,2,All Require Uppercase Off,1,2,All Require Numbers Off,1,2,All Require Special Characters Off,1,2,All Polycom, Inc.
  • Page 211 OCSP Allow Incomplete Revocation Checks Checkbox Enabled Servers Directory Servers XMPP Provisioned-only Disabled Yes (via provisioning) Service Type Microsoft Polycom GDS Note: The Microsoft selection means Microsoft LDAP Lync Server 2010 or 2013, depending on what is installed. Polycom, Inc.

  • Page 212: Low Security Profile Default Settings

    The following table shows the default values for specific Admin settings when you use the Low security profile. Admin Settings Area Default Configurable Range Value General Settings System Settings Auto Answer Point to Point Video Do Not Disturb Auto Answer Multipoint Video Do Not Disturb Call Detail Report Checkbox Enabled Polycom, Inc.
  • Page 213 Security Profile Default Settings Admin Settings Area Default Configurable Range Value Enable Recent Calls Checkbox Enabled Pairing Allow Polycom Touch Control Pairing Checkbox Enabled Note: Disabling this setting closes the SSH port. SmartPairing Mode Disabled Disabled Automatic Manual Serial Ports...
  • Page 214 Port Lock Duration 1,2,3,5,10,20,30 1 minute minutes, 1,2,4,8 hours Reset Port Lock Counter After Off,[1..24] hours Enable Whitelist Checkbox Disabled Idle Session Timeout 1,3,5,10,15,20,30,45 minutes, 1,2,4,8 hours Maximum Number of Active Sessions 10-50 Allow Video Display on Web Checkbox Disabled Polycom, Inc.
  • Page 215 Reject Previous Passwords Off,1-16 Minimum Password Age in Days Off,1,5,10,15,20,30 Maximum Password Age in Days Off,30,60,90,100,110 120,130,140,150,160 ,170,180 Minimum Changed Characters Off,1-4,All Password Expiration Warning Off,1-7 Remote Access (Admin Remote, User Remote) Minimum Length Off,1-16,32 Require Lowercase Off,1,2,All Polycom, Inc.
  • Page 216 Minimum Password Age in Days Off,1,5,10,15,20,30 Maximum Consecutive Repeated Characters Off,1-4 SNMP Note: SNMP passwords are applicable only when the system uses SNMP v3. Minimum Length 1-16,32 Require Lowercase Off,1,2,All Require Uppercase Off,1,2,All Require Numbers Off,1,2,All Require Special Characters Off,1,2,All Polycom, Inc.
  • Page 217 OCSP Allow Incomplete Revocation Checks Checkbox Enabled Servers Directory Servers XMPP Provisioned-only Disabled Yes (via provisioning) Service Type Microsoft Polycom GDS Note: The Microsoft selection means Microsoft Lync LDAP Server 2010 or 2013, depending on what is installed. Polycom, Inc.
  • Page 218 Value SNMP Version1 Checkbox Disabled Version2c Checkbox Disabled Version3 Checkbox Enabled Calendaring Service Enable Calendaring Service Checkbox Disabled Diagnostics Area Default Range Value Configurable? System System Log Settings Enable Remote Logging Checkbox Disabled Remote Log Server Transport Protocol Polycom, Inc.

  • Page 219: Call Speeds And Resolutions

    Max Speed for Each Site (ICE (CCCP Lync 2010 with A/V Number of Sites in Call Each Site Enabled, Lync 2010 MCU) 3072 kbps 1024 kbps 664 kbps 2048 kbps 512 kbps 664 kbps 1536 kbps 384 kbps 664 kbps Polycom, Inc.

  • Page 220: High-Profile Call Speeds And Resolutions

    The difference between NTSC and PAL cameras is how frame rates are calculated: ● NTSC 60 fps equals PAL 50 fps ● NTSC 30 fps equals PAL 25 fps The following table shows the resolutions for People video on RealPresence Group systems with NTSC cameras in H.264 high-profile calls. Polycom, Inc.

  • Page 221: Multipoint Resolutions For High Definition Video

    1920x1080 Multipoint Resolutions for High Definition Video Polycom offers enhanced high definition (HD) multipoint resolutions, maximizing video quality in multipoint conferences. This feature increases the maximum transmitting and receiving video resolutions in multipoint video conferences. During a multipoint video conference, if any endpoints in the video conference do not support high resolution video and transmit lower resolution video, all endpoints receive lower resolution video.

  • Page 222: Resolution And Frame Rates For Content Video

    1920 x 1080 1920 x 1080 *Available only when the Quality Preference setting on your RealPresence Group 500 or RealPresence Group 550 is set to Content Stream in Admin Settings > Network > IP Network > Network Quality. Polycom, Inc.

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