Polycom realpresence group series User Manual
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Polycom realpresence group series User Manual

Polycom realpresence group series User Manual

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USER GUIDE
4.3.0 | May 2015 | 3725-69986-006A
®
®
Polycom
RealPresence
Group
Series

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Summary of Contents for Polycom realpresence group series

  • Page 1 USER GUIDE 4.3.0 | May 2015 | 3725-69986-006A ® ® Polycom RealPresence Group Series...
  • Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.

  • Page 3: Table Of Contents

    RealPresence Group Series User Interface ........
  • Page 4 Switch Between Calls ........... . 33 Polycom, Inc.
  • Page 5 Start Video ............38 ® Polycom SoundStation IP 7000 Conference Phone and the RealPresence Group System .
  • Page 6 Polycom Technical Support ........

  • Page 7: Conventions Used In This Guide

    Also used to highlight text to be entered or typed. Italics Used to emphasize text, to show example values or inputs (in this form: <example>), and to show titles of reference documents available from the Polycom Support Web site and other reference sites. Polycom, Inc.
  • Page 8 Conventions Used in This Guide Typographic Conventions Convention Description Blue Text Used for cross references to other sections within this document and for hyperlinks to external sites and documents. Courier Used for code fragments and parameter names. Polycom, Inc.

  • Page 9: Before You Begin

    Before You Begin ® The Polycom RealPresence Group Series User Guide is for users who need to operate Polycom ® RealPresence Group systems. Please read the Polycom RealPresence Group Series documentation before you operate the system. The following related documents for RealPresence Group Series systems...

  • Page 10: The Polycom Community

    Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

  • Page 11: Polycom Realpresence Group Series

    The RealPresence Group 700 systems support 1080p60 performance for people and content at the same time. You can use the remote control to operate the system, or you can purchase and use the optional Polycom Touch Control. When you use the Touch Control, the infrared remote control is disabled.

  • Page 12: Remote Control Buttons And Descriptions

    Recharge the Remote Control Battery Your system setup sheet shows how to charge the battery in the remote control the first time. When the remote control battery power is at 10% or less, a notification displays on the home screen. Although other Polycom, Inc.

  • Page 13: Realpresence Group System Power

    RealPresence Group system. It is important to note that RealPresence Group Series systems do not have what you might think of as a power button—they have a power proximity sensor. Instead of pressing an actual button that moves, you touch the sensor (or near the sensor) that indicates power on the front of the system.

  • Page 14: Power On Self Test (Post)

    All test results are logged in the system memory. For more information about what the colors of the indicator lights mean, refer to the Polycom RealPresence Group Series Administrator Guide. When the POST sequence completes with no severe errors, the RealPresence Group system starts normally.

  • Page 15: Realpresence Group Series User Interface

    2 Release the power sensor when the indicator light changes color. RealPresence Group Series User Interface Cycle through the icons at the bottom of the Home screen to access system features. To accomplish tasks, you can press buttons directly on your remote control or use your remote control to navigate menus on the left side of the local user interface.

  • Page 16: Call By Entering A Name Or Number

     10.11.12.13 (IPv4 address—include the dots)  2555 (E.164 extension for H.323 or SIP)  stereo.polycom.com (host name)  user@domain.com (SIP) 3 Enter any additional information needed for the call. The available settings depend on the type of call and your system’s configuration.

  • Page 17: Call From The Recent Calls List

    » Using your remote control, select Answer or press For more information about answering calls, see Call Answering Selections. End a Call When your call is complete, hang up the call. To hang up a call: » On the remote control, press Polycom, Inc.

  • Page 18: Kiosk Mode

    Use Kiosk Mode to Speed Dial Your administrator must create speed dial numbers and enable Kiosk Mode before you can use this feature. For information on adding speed dial entries, enabling speed dial and Kiosk Mode, refer to the Polycom RealPresence Group Series Administrator Guide.

  • Page 19: Place A Point-To-Point Call On Hold

    To resume a held call: » Use your remote control to select Resume Call. Note: Far-end site hold message If the far-end site puts you on hold, a message displays for 5 seconds that you have been placed on hold. Polycom, Inc.

  • Page 20: Encrypted Calls

    If encryption is required on your system, the far end must support encryption or the call will not be completed. Note: Communicate state of padlock icons To avoid security risks, Polycom recommends that all participants communicate the state of their padlock icons verbally at the beginning of a call. Encryption Check Code for H.323 Point-to-Point Calls To provide extra security for encrypted H.323 calls, the RealPresence Group system provides an encryption...

  • Page 21: View Realpresence Group System Details

    If a single camera is connected to your system, Select Camera displays what the attached camera sees. ● If you are in a call, select > Cameras. Then select Your Cameras for near-end control or Their Cameras for far-end control. Polycom, Inc.

  • Page 22: Switch Between Cameras With The Remote Control

    Note: Turn camera tracking off before adjustments Before you can adjust the EagleEye Director camera, you must turn camera tracking off. To adjust a Polycom EagleEye III, Polycom EagleEye IV, Polycom EagleEye Acoustic, or Polycom EagleEye Director using the remote control: 1 Select either a near-end or far-end video source to control.

  • Page 23: Disable Eagleeye Director Tracking In A Call

    You might also be able to use presets that were created at the far end to control the far-end camera. Keep the following camera control information in mind when using Self Layout: Polycom, Inc.

  • Page 24: View Stored Presets With The Remote Control

    Camera) or far-end site (Their Camera) camera. 2 Press a number on the remote control. Audio Adjustments You can control the following audio settings on your RealPresence Group system: Adjust the Volume Mute the Microphone Stereo Audio in Video Calls Polycom, Inc.

  • Page 25: Adjust The Volume

    ● Muting the microphone does not mute audio coming from any device connected to the content audio inputs. ● The red mute indicator on the front of the Polycom EagleEye View camera is lit when the system is muted or when a Polycom microphone is connected and muted.

  • Page 26: Content

    To show people and content at the same time, the RealPresence Group systems must be configured for content. You can show the following to the far-end systems: ● Any information stored on a computer connected directly to a Polycom RealPresence Group systemA paper document or object placed on a document camera ●...

  • Page 27: Show Content With People+Content Ip

    After you install People+Content IP, you are ready to share content. To start showing content: 1 On your computer, start the Polycom People+Content IP application. 2 Enter the IP address or host name of the RealPresence Group system and the meeting password, if one is set.
  • Page 28 This is because the 3.5 mm audio input is a program audio input, which is always active and mixed into the RealPresence Group Series system. During a call, the 3.5 mm audio input is heard by both the near-end and far-end site participants.
  • Page 29 Connections for a RealPresence Group 550 system Connections for a RealPresence Group 700 system Polycom, Inc.

  • Page 30: Directory And Contact Entries

    Users at other sites cannot access the contacts on your system. Polycom RealPresence Group systems support up to 2,000 contacts. They can also support the following: ● An unlimited number of contacts when the RealPresence Group system is registered with Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013.

  • Page 31: Search For Directory Contacts

    How you place a multipoint call depends on whether you’re using a RealPresence Group system or bridge with multipoint capabilities. The number of sites allowed in the call is determined by the capabilities of the system or bridge hosting the call. Polycom, Inc.

  • Page 32: Place A Multipoint Call By Adding Sites

    » Use your remote control to select Add to Call to add the call to the conference. Hold and Answer a Call in a Conference While in a multipoint call, you might need to hold the main call and answer an incoming call. Polycom, Inc.

  • Page 33: Place A Call While A Multipoint Call Is On Hold

    Hang Up All Calls and Establish a Point-to-Point Call » Select Hang Up All + Answer to hang up all active and held calls and establish a point-to-point call with the incoming call. Polycom, Inc.

  • Page 34: Hang Up All Calls

    Multipoint Viewing Modes The multipoint viewing mode configured on the host system is the one used in the call. The default mode is Discussion, however, your administrator might have configured one of the other modes for your system. Polycom, Inc.

  • Page 35: Set The Multipoint Viewing Mode

    To find out more about multipoint layouts, please talk to the administrator of your RealPresence Group system. Note: Layout option limitation ® ® If you are not in an RealPresence Collaboration Server (RMX ) system call, your only layout option is Browse. Polycom, Inc.

  • Page 36: Change Multipoint Viewing Layout

    Caution: Security risk and auto-answering calls Automatically answering calls is convenient, but it can create security issues. An unexpected caller could interrupt a meeting in progress or look at equipment and notes left in an empty room. Polycom, Inc.

  • Page 37: Mute Automatically Answered Video Calls Using The Remote Control

    Regardless of environment, stopping your video does not affect the sending or receiving of content. Stop Video Sometimes, you want to stop sharing your video whether in or out of a call. To stop video in or out of a call: 1 Using the local interface, go to > My Video. Polycom, Inc.

  • Page 38: Start Video

    Group system, the conference phone becomes another interface to dial audio or video calls. The conference phone operates as a microphone and as a speaker in audio-only calls. For more information, refer to the SoundStation IP 7000 documentation available on the Polycom web site. Answer a Call with a Connected SoundStation IP To answer a call using a connected SoundStation IP 7000 conference phone: »...

  • Page 39: Place A Point-To-Point Call With A Connected Soundstation Ip

    » Press the Content soft key on the conference phone. Content plays from the following input if that input is configured for Content:  RealPresence Group 310 system: You can connect a camera to video input 2.  RealPresence Group 500 system: You can connect a camera to video input 2. Polycom, Inc.

  • Page 40: Microsoft Outlook Calendaring

    If your system is configured to connect to the Microsoft Exchange Server, you view scheduled meetings on the RealPresence Group Series Home screen. If you have completed configuration steps, you can also call from calendar meetings. Refer to the following sections:...

  • Page 41: Join A Scheduled Meeting From The Home Screen

    4 To send the meeting invitation, click Send. 5 With your remote, select a meeting on the Home screen. 6 Select Join to call into the meeting. If Join is not displayed, you must obtain the Polycom Conferencing Add-In for Microsoft Outlook.

  • Page 42: Multipoint Calls Using Centralized Conferencing Control Protocol (Cccp)

    Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) If a Polycom RealPresence Group system is deployed in a Microsoft Lync Server 2010 or 2013 environment and Centralized Conferencing Control Protocol (CCCP) is enabled, you can place and participate in multipoint calls that are hosted by Microsoft audio and video servers.

  • Page 43: Activate Call Forwarding With Avaya

    To transfer a call: 1 While in a call, press the # key on your Polycom system remote control to access the tone pad. 2 Press the Select button to activate flash hook. The first far-end system is placed on hold.

  • Page 44: Visual Security Classification In A Broadsoft Environment

    User changes are only applicable to the current call and are reset by the BroadSoft server at the start of the next call. Your Workspace You can customize what you see on the system screen, depending on how your system is configured. Polycom, Inc.

  • Page 45: Configure And View Administration Settings

    RealPresence Group system. Use backlight compensation in situations where the subject appears darker than the background. Enabling this setting helps to darken a bright background, which can impact the tracking performance of the Polycom EagleEye Director.

  • Page 46: Allow Video Display On The Web

    1 Power off your RealPresence Group 700 system. 2 Attach a VGA cable from the VGA video output on your RealPresence Group system to the VGA input on your DVD or DVR device. 3 Power on your RealPresence Group system. Polycom, Inc.

  • Page 47: Polycom ® Realpresence ® Capture Server Recording

    This method is ideal for an administrator of a remote RealPresence Group system. For information about using this method, refer to the Polycom RealPresence Capture Server, Appliance Edition User Guide or Polycom RealPresence Capture Server, Virtual Edition at support.polycom.com.

  • Page 48: Realpresence Capture Server Connection Methods

    When you establish a connection to a RealPresence Capture Server, the TV Interface (TVUI) with buttons and far-end controls appear, as shown in the next graphic. Unless the administrator for the RealPresence Capture Server has disabled the Start Recording Immediately option, the recording starts immediately after the TVUI opens. Polycom, Inc.
  • Page 49 RealPresence Capture Server portal to access the recording in the list of archives where recordings are saved. TVUI State Operation DTMF Code Menu display state Pause recording Start a recording Resume a paused recording Stop a recording Playback a recording Polycom, Inc.

  • Page 50: Use The Remote Control To Record On A Realpresence Capture Server

    1 Point the remote control toward the RealPresence Group system. 2 Using the remote control, press the appropriate selection button (Left, Up, or Right) that corresponds to the far end control shown on the TVUI (Record Start/Stop, Confirm/Pause, or Play) that you want to activate. Polycom, Inc.

  • Page 51: Incoming Call Alert For Hearing-Impaired Users

    View Call Statistics for an Active Point-to-Point Call with the Remote Control Test Calls To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of worldwide test numbers is available at www.polycom.com/videotest.

  • Page 52: Access The Information Screen

    When a system device or service encounters a problem, you see an alert next to the Settings button on the menu. This screen includes the following system status details for either out of a call or in a call status: Polycom, Inc.

  • Page 53: Access The System Diagnostics Screen

    In a Call Status Information There are a couple of things to remember about the In a Call status information: ● If the Polycom RealPresence Group system detects an EagleEye Director, a status line for the device is displayed. ● When a change occurs in the system status or a potential problem exists, you see an alert next to the System button on the menu.
  • Page 54 If the test is successful, the Polycom RealPresence Group system displays a message. Tests the routing path between the local system and the IP address entered. If the test is successful, the Polycom RealPresence Group system lists the hops between Trace Route the system and the IP address you entered.

  • Page 55: View Call Statistics For An Active Point-To-Point Call With The Remote Control

    Before you reset the system, you might ask your administrator to download the Call Detail Report (CDR) and CDR archive. For more information about these reports, refer to the Polycom RealPresence Group Series Administrator Guide. Reset System View Call Statistics for an Active Point-to-Point Call with the Remote...

  • Page 56: View Call Statistics For An Active Multipoint Call With The Remote Control

    Polycom Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact your Polycom distributor or Polycom Technical Support. To contact Polycom Technical Support, go to support.polycom.com.

  • Page 57: Locate Active Alert Messages

    Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
  • Page 58 For more regulatory information, refer to the Regulatory Notices for the Polycom RealPresence Group Series at support.polycom.com. Caution: EagleEye Acoustic camera interoperability If you have an EagleEye Acoustic camera, be sure to use it only with UL-approved Information Technology Equipment (ITE) or similarly approved equipment.

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