Polycom RealPresence Group Series User Manual
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Also See for RealPresence Group Series:
- Reference manual (425 pages) ,
- Administrator's manual (369 pages) ,
- User manual (113 pages)
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Summary of Contents for Polycom RealPresence Group Series
- Page 1 [Type the document title] 4.0.0 November 2012 3725-64325-002/A ® User’s Guide for the Polycom ® RealPresence Group Series and the Polycom Touch Control Polycom Document Title...
- Page 2 Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
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Page 3: Table Of Contents
Using the Polycom Touch Control ........2... - Page 4 Polycom Solution Support ........31...
- Page 5 ® ® Group systems software, version 4.0.0 of the Polycom Touch Control Operating System software, and version 4.0.0 of the Polycom Touch Control Panel software is provided in this guide. Polycom RealPresence Group systems and Polycom Touch Control can be configured to show only those options used in your organization.
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Page 6: Using The Polycom Touch Control
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Using the Polycom Touch Control You use the Polycom Touch Control to place calls, adjust the volume, control the camera, show content, and select options. Use the Polycom Touch Control to control a Polycom RealPresence Group system. -
Page 7: Powering On And Off
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Wait until the status light on the battery turns green before removing it from the port. Insert the charged battery into the remote control. The following figure illustrates these steps. -
Page 8: Power On Self Test (Post)
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control • Touch and hold the power sensor on the front of the system. Because the power sensor is touch sensitive, you can touch your finger on or close to the sensor. -
Page 9: Calling And Answering
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control If a fatal error occurs during startup, the system will not initialize. Contact Polycom technical support. Calling and Answering Placing a Call Calling by Entering a Name or Number... -
Page 10: Calling From The Contacts Screen
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control You can filter the list by touching All, Placed, or Received. To see more details about a call listed on the Recent Calls screen, touch next to the entry. -
Page 11: Ending A Call
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Ending a Call To hang up a call: >> From the Call screen, touch Hang Up. If prompted, confirm that you want to hang up. Types of Video Calls You Can Make Depending on your system configuration, you may be able to make calls using H.323 or SIP. -
Page 12: Controlling What You See
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Controlling What You See Viewing Your System’s IP Address To view your system IP addresses: On the Home screen, touch System. Touch IP Address displays the Polycom Touch Control address. - Page 13 User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To adjust a Polycom EagleEye HD, Polycom EagleEye II, Polycom EagleEye Acoustic, Polycom EagleEye 1080, Polycom EagleEye III, Polycom EagleEye View or Polycom EagleEye Director using the Polycom Touch Control: Select either a near-end or far-end video source to control.
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Page 14: Starting And Stopping Camera Tracking With Eagleeye Director
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To open or close the privacy shutter on the Polycom EagleEye View camera: >> Move the slider to the right to close the privacy shutter, or to the left to open it. -
Page 15: Setting And Using Camera Presets
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Setting and Using Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call. Presets allow you to: •... -
Page 16: Adjusting Touch Control Brightness
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Touch Control Camera to move the camera to the desired position. Touch View Presets, then touch and hold a number to store the preset position. Any existing preset stored at the number you select is replaced. -
Page 17: Muting The Microphone
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Muting the Microphone You can mute the microphone if you do not want the far end to hear conversations at your site. To mute or unmute the microphone: >>... -
Page 18: Showing Content
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Showing Content To show people and content at the same time, the RealPresence Group systems must be configured for content. You can show the following to the far-end systems: •... -
Page 19: Showing Content With People+Content Ip
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Showing Content with People+Content IP The People+Content IP application allows you to send content from a computer that is not connected directly to the RealPresence Group system or the Polycom Touch Control. -
Page 20: Showing Content From A Usb Drive
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Points to note about showing content: • Audio from the content input is muted unless the content input is selected as a video source. • If both digital and analog inputs are connected, only the digital content is sent. - Page 21 User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control » Touch a tab again to reverse the sort order. » Touch a folder to open it. » Touch to go back one level. — To filter by All Files, Recently Viewed Files, or type of file such as Slide Presentations, Documents, or Images, touch —...
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Page 22: Showing Content From A Document Camera
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Showing Content from a Document Camera Depending on how your system is configured, you may be able to show different types of information to other sites in a call, such as through a document camera. -
Page 23: Including Multiple Sites In Calls
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control For information about using a Microsoft Office Communications Server or Microsoft® Lync™ Server 2010 directory or managing Microsoft Office Communications Server or Microsoft Lync contacts, refer to... -
Page 24: Hanging Up A Multipoint Call
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control After the call connects, touch Add Call from the Call screen. Place a call to the next site. For more information, refer to Placing a Call on page 5. -
Page 25: Multipoint Viewing Layouts
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Multipoint Viewing Layouts What you see during a multipoint call can vary depending on how the RealPresence Group system is configured, the number of sites participating, the number of monitors you are using, and whether content is shared. The multipoint viewing layout configured on the host system is the one used in the call. -
Page 26: Answering Video Calls Automatically
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Touch Availability Control and select Do Not Disturb. Answering Video Calls Automatically If your system administrator has allowed access to user settings, you can specify whether to answer video calls automatically or to have the system announce incoming video calls and wait for you to answer manually. -
Page 27: Using Microsoft Outlook Calendaring
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control You can show content on a RealPresence Group 300 system by using the People+Content IP application only. Using Microsoft Outlook Calendaring If your system is configured to connect to the Microsoft Exchange Server, you see a list of the day’s meetings on the Home screen. -
Page 28: Joining A Scheduled Meeting
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Joining a Scheduled Meeting You can join a scheduled meeting from the Calendar screen if you meet these criteria: • Your RealPresence Group system is configured to connect to the Microsoft Exchange Server. -
Page 29: Managing Contacts Using Microsoft Office
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Icon Presence Description Idle All of the contact’s devices are either idle or offline. Offline All of the contact’s devices are offline. Presence Unknown The presence state for all of the contact’s devices is unknown. -
Page 30: Multipoint Calls Using Centralized Conferencing Control
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Office Communicator and Microsoft Lync contacts appear on the RealPresence Group system and on the Contacts screen. To add or delete Office Communicator or Microsoft Lync contacts on the Polycom RealPresence Group system, use the Office Communicator or Microsoft Lync application. -
Page 31: Muting In A Cccp Call
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control — Touch Favorites, then touch the names you want to include in the list of participants. To initiate the conference call, touch Join when your list of participants is complete. -
Page 32: Customizing Your Workspace
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Customizing Your Workspace You can customize what you see on the screen, depending on how your system is configured. Allowing the Far-End System to Control Your Camera If your system administrator has allowed access to user settings, you can allow the far-end system to control your camera. -
Page 33: Allowing Video Display On The Web
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Allowing Video Display on the Web If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participates. -
Page 34: Troubleshooting
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control When the IP connection is restored, the virtual remote control is no longer available. Troubleshooting Placing a Test Call To troubleshoot any issues making video calls, call a Polycom video site to test your setup. -
Page 35: Contacting Technical And Solution Support
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Contacting Technical and Solution Support Polycom Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact your Polycom distributor or Polycom Technical Support. -
Page 36: Regulatory Notices
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Regulatory Notices Regulatory notices describe safety and legal considerations for using the following Polycom RealPresence Group systems: • Polycom RealPresence Group System 300 (Regulatory Model P001 Group 300) •...
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