Trouble During Scanning; Unable To Scan With The Machine; Unable To Import Scanned Documents To The Computer - Fuji Xerox ApeosPort-II C4300 User Manual

15 Problem Solving

Trouble during Scanning

This chapter describes how to solve scanning problems.
Note

Unable to Scan with the Machine

Follow the procedure below if you cannot scan with the machine.
The document is not fed
from the document feeder.
15

Unable to Import Scanned Documents to the Computer

Follow the procedure below if you cannot import scanned documents to the computer.
Unable to find the scanner.
460
• Scan features are not available for some models. An optional package is necessary. For
more information, contact our Customer Support Center.
Cause The document is too small.
Action The minimum size of the document that can be loaded on the
Cause The document type is unsuitable.
Action The document feeder does not feed irregular sized
Cause The document guides are in incorrect positions.
Action Adjust the document guides to the document.
Cause Part of a document is remaining in the document feeder.
Action Open the document feeder cover, and remove the piece.
Cause Documents of different sizes are loaded.
Action When loading documents of different sizes, be sure to specify
Cause The machine is not powered on.
No Action Turn the machine's power switch on.
Cause The network cable is disconnected from the computer.
Action Connect the network cable to the computer.
Cause The network cable is disconnected from the machine.
Action Connect the network cable to the machine.
document feeder is A5.
Refer to "Step 1 Loading Documents" (P.166).
documents, business cards, transparencies, or thin
documents.
In addition, the document feeder does not feed documents
with tags, paper clips, or tape.
Refer to "Step 1 Loading Documents" (P.166).
Refer to "Step 1 Loading Documents" (P.166).
Refer to "Document Jams" (P.543).
[Mixed Sized Originals]. Otherwise, a paper jam will result.
Refer to "Mixed Sized Originals (Scanning Different Size
Documents Simultaneously)" (P.196).
Refer to the Network Administrator Guide for details.