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16 Problem Solving
Trouble during Scanning
This chapter describes how to solve scanning problems.
Note
Unable to Scan with the Machine
Following the procedure below if you cannot scan with the machine.
The document is not fed
from the document feeder.
16
Unable to Import Scanned Documents to the Computer
Follow the procedure below if you cannot import scanned documents to the computer.
Unable to find the scanner.
466
• Scan features are not available for some models. An optional package is necessary. For
more information, contact our Customer Support Center.
Cause
Action
Cause
Action
Cause
Action
Cause
Action
Cause
Action
Cause
No
Action
Cause
Action
The document is too small.
The minimum size of the document that can be loaded on
the document feeder is 139.7 x 210 mm (A5, A5 , 5.5 x
8.5 inches, 5.5 x 8.5 inches .
Refer to "Step 1 Loading Documents" (P.160).
The document type is unsuitable.
The document feeder does not feed irregular sized
documents, business cards, transparencies, or thin
documents.
In addition, the document feeder does not feed documents
with tags, paper clips, or tape.
Refer to "Step 1 Loading Documents" (P.160).
The document guides are in incorrect positions.
Adjust the document guides to the document.
Refer to "Step 1 Loading Documents" (P.160).
A piece of a torn document is left in the document feeder.
Open the document feeder cover, and remove the piece.
Refer to "Document Jams" (P.523).
Documents of different sizes are loaded.
When loading documents of different sizes, you must
specify [Mixed Size Originals]. Otherwise, a paper jam will
result.
Refer to "Mixed Size Originals (Scanning Different Size
Documents Simultaneously)" (P.184).
The machine is not powered on.
Turn the machine's power switch on.
The network cable is disconnected from the computer.
Connect the network cable to the computer.
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