Motorola RFS Series Reference Manual page 492

C-2 Motorola RF Switch System Reference Guide
C.1.1.1 Switch Does Not Boot Up
The Motorola RF Series Switch does not boot up to a username prompt via CLI console or Telnet.
The table below provides suggestions to troubleshoot this issue.
Possible Problem
Switch has no power
All else...
C.1.1.2 Switch Does Not Obtain an IP Address through DHCP
A Motorola RF Series Switch requires a routable IP address for the administrator to manage it via Telnet,
SSH or a Web browser.
The table below provides suggestions to troubleshoot this issue.
Possible Problem
DHCP is not configured, or
not available on same
network as the Motorola RF
Series Switch
DHCP is not enabled on a
Gigabit Ethernet interface
All else...
C.1.1.3 Unable to Connect to the Switch using Telnet or SSH
The Motorola RF Series Switch is physically connected to the network, but connecting to the switch using
SSH or Telnet does not work.
The table below provides suggestions to troubleshoot this issue.
Possible Problem
Telnet is not enabled
and/or SSH is disabled
Max sessions have been
reached
Primary LAN is not
receiving Telnet or SSH
traffic
All else...
Suggestions to Correct
• Verify power cables, fuses, UPS power.
The front panel LEDs lights up when power is applied to the switch.
• Have a qualified electrician check the power source to which the switch is
connected.
Contact Motorola Support.
Suggestions to Correct
• Verify that the configuration for the switch has DHCP enabled. By default, the
ports have DHCP enabled. Otherwise, refer to the CLI Reference Guide or
System Reference Guide for instructions on enabling the switch interfaces.
• Connect another host configured for DHCP and verify it is getting a DHCP
address
• Enable DHCP for the port by using the CLI command or the Web UI to enable
DHCP on the port connected to your external network.
• Verify that DHCP packets are being sent to the port using a sniffer tool
• If DHCP packets are seen, check to ensure that the switch is not configured for
a static IP on the port.
Contact Motorola Support.
Suggestions to Correct
Verify that Telnet or SSH are enabled by using the CLI or Web UI (By default,
telnet is disabled.).
Maximum allowed sessions is 8 concurrent users connected to a switch. Verify
that the threshold has not been reached.
Verify that Telnet and SSH traffic is allowed on the primary VLAN.
Contact Motorola Support.