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Note:
The System Log files are generated using the Linux syslog utility. For more
Note:
information on this utility refer to the Linux manpages for syslogd(1M) and
syslog.conf(4bsd).
To view the manpages, at a Linux prompt type this:
man 4bsd syslog.conf
User Transaction Log
User Transaction Logs track the user entered DTMF and the actions that occur to a user
channel. When configured to collect User Transaction information, the events are recorded to
the System Log to allow these records to be directed to either a local or remote location for
persistent storage.
Note:
If local logging obstructs normal bridge operation, then remote logging is needed.
Note:
The following events are logged using the Linux syslog facility:
Calls ANI/DNIS
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All DTMF entered
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Channels moving to user conferences
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Announcement segments played to a user
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Customer disconnects with the reason
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Toggling mute
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Performing a dial out operation
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Commands
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Configuration
User transaction logging is activated by:
1. Setting the System Configuration screen's Log User Transaction field to ON. Refer to
System Configuration
2. Configuring the system log file, /etc/syslog.conf.
The syslog configuration file manages the destination of syslog output. In the following
example, bold demonstrates settings which configure the syslog to a remote location. The
on page 45 for additional information.
Log Files
Issue 1
August 2007
173
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