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Avaya S8500 Job Aid

Replacing the hard drive on the media server - r2.2 or later
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Job Aid: Replacing the Hard Drive on the Avaya
S8500 Media Server— R2.2 or Later
This job aid describes the steps required to replace the hard drive on an Avaya S8500 or
S8500B Media Servers running Release 2.2 or later of Avaya Communication Manager. This
job aid should be used only if a failure has occurred and it is determined that the hard drive
should be replaced.
The replacement hard drive comes blank. You must install the software from the CD-ROM that
the customer received from an earlier installation of Release 2.2 software. The software
CD-ROM contains the Linux operating system and the appropriate release of Avaya
Communication Manager.
Required equipment
Verify that you have the following equipment and tools on site:
Replacement hard drive
●
CD-ROM with the software load (from the customer)
●
Ethernet crossover cable for direct connection of your laptop to the media servers
●
Flat-head screwdriver
●
Cross-point (Phillips) screwdriver
●
Electrostatic wrist ground strap and mat
●
Pre-site tasks
Before you go on site, verify that the following tasks are done.
Ask the customer for the Product ID for the media server having the hard drive replaced. If
●
the customer does not have it, run the Automatic Registration Tool (ART) to obtain the
Product ID number and port number (customer dial-up) for the replacement hard drive.
If the customer is using SNMP for alarming, you will need to get the IP addresses and
●
community names from the customer because the SNMP programming is not saved after
the replacement.
555-245-761 Issue 3 January 2005
1

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Summary of Contents for Avaya S8500

  • Page 1 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later This job aid describes the steps required to replace the hard drive on an Avaya S8500 or S8500B Media Servers running Release 2.2 or later of Avaya Communication Manager. This job aid should be used only if a failure has occurred and it is determined that the hard drive should be replaced.
  • Page 2 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later Verify that you have the correct software and software update (patch). You must install the ● software on the media server with the replaced hard drive, and you might need to install a software update (patch).
  • Page 3 Tasks to replace the hard drive Tasks to replace the hard drive Tasks for replacing a hard drive on an S8500 Media Server Task Description Insert the software CD in the Push the button to open the CD-ROM drawer. Place the CD drive of the media server Communication Manager CD in the drawer and close it.

  • Page 4: Final Tasks

    Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later Final tasks You must install the Linux operating system and Avaya Communication Manager on the blank hard drive, then restore the backed up system files to the media server.
  • Page 5 Final tasks Final tasks for replacing a hard drive in an S8500 Media Server 2 of 5 Task Description Set Telnet parameters (if Use Telnet to access the Linux command line by typing necessary) telnet 192.11.13.6 and pressing Enter. Type unset crlf and press Enter.
  • Page 6 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later Final tasks for replacing a hard drive in an S8500 Media Server 3 of 5 Task Description Restore the system files and Under Servers, click Software Version. Note the Release translations String data.
  • Page 7 Final tasks Final tasks for replacing a hard drive in an S8500 Media Server 4 of 5 Task Description Resolve alarms on the media Under Alarms, click Current Alarms. Compare these server against the recorded alarms from Checklist 2, step 4. Clear any alarms that appear.

  • Page 8: Replacing The Hard Drive

    Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later Final tasks for replacing a hard drive in an S8500 Media Server 5 of 5 Task Description Set a timeout value In the Welcome screen, in the Inactive session timeout value field, select no timeout and click Continue.
  • Page 9 Replacing the hard drive Removing the hard drive from the S8500B media server To remove the hard drive from the S8500B media server: 1. Turn off the media server and peripheral devices. 2. Label and disconnect all external cables. 3. Remove the media server from the rack. 4.

  • Page 10: Installing The Hard Drive

    Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later Installing the hard drive To install the hard drive: 1. Position the hard drive on the drive tray and secure with the four screws. 2. Slide the hard drive into the media server (see...
  • Page 11 Replacing the hard drive Figure 2: Removing and replacing the cover on the S8500 media server d is h3mscaps LAO 070103 Figure notes: Captive screws on media server holding cover in place Removing the hard drive from the S8500 media server...
  • Page 12 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later 8. Remove the four screws (two on each side) securing the hard drive in the drive cage and remove the hard drive. Figure 3: Removing and replacing the drive cage...
  • Page 13 6. Make sure the drive cage is secure and that the cables are not bunched or blocking the fan unit. Replacing the cover of the S8500 media server For these steps, see Figure 2: Removing and replacing the cover on the S8500 media server on page 11. 1. Place the cover onto the media server.

  • Page 14: Installing The Software

    Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later Installing the software To install the software: Note: Use a Telnet session to access the information on the CD. Note: 1. Type telnet 192.11.13.6 and press Enter to view the first screen.
  • Page 15 1. Open a browser on your laptop. 2. In the Address field, type http://avaya.support.com and press Enter. 3. Under the Technical Database listing (on the left side), click Communications Systems. 4. Under Communications Systems, scroll down and click S8500 Media Server. 555-245-761 Issue 3 January 2005...
  • Page 16 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later 5. Click on the software release loaded on the media server. 6. In the Software Downloads section, click on the desired software release. A new window appears with a description of available updates and links to download them.
  • Page 17 Expanded Procedures Restoring the system files The following steps restore the system files. 1. Under Data Backup/Restore, click View/Restore Data. 2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP address), and Directory fields where the files were backed up. 555-245-761 Issue 3 January 2005...
  • Page 18 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later 3. Click View. 4. Select the correct file (the most recent is at the top) and click Restore. 5. Click Status to view the Restore status. When the restoration is complete, the message Restore is finished displays.
  • Page 19 Expanded Procedures 2. Click Continue through the Review Notices to get to the Select Method for Configuring Server page. 3. Select “Configure all services using the wizard.” 4. Click Continue through all the screens to verify that the configuration is complete and correct.
  • Page 20 Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later 20 Replacing the Hard Drive on the Avaya 8500 Media Server...