How Swca Works In A Call Group; Figure 161 Swca Indicators, Incoming Call From A Line (Auto Swca Association Is On) - Nortel BCM 3.7 Manual

474 Configuring system-wide call appearance groups
• 7316E+KIM digital phones can have SWCA codes assigned to the KIM module buttons. The
telephone does not have to be designated as an eCAP for this functionality, since the SWCA
consignments are considered feature programming, not line programming.

How SWCA works in a call group

The SWCA feature displays call appearances on any telephones in the system which have buttons
with displays assigned for the same SWCA answer keys.
If you want to assign sets of SWCA assignments to specific call groups, the same buttons on each
telephone in a group should be programmed with the same SWCA feature code, or the same
feature codes assigned using the SWCA call groups fields, to allow for consistent service across
the group.
When calls park on a SWCA key, the call can be answered by anyone in the group.
• A solid indicator means that someone has control of the call.
• A blinking indicator means the call is parked and can be answered by anyone in the group.
The following two figures show how the indicators change, depending on the state of the call.

Figure 161 SWCA indicators, incoming call from a line (auto SWCA association is on)

Call from line 1 is answered on
set 221 and automatically
associated to a SWCA.
Set 221
SWCA1
SWCA2
SWCA3
Line 1
Line 2
N0008589 3.3
Call is parked on the SWCA key.
line indicator disappears and the
SWCA indicator flashes on all
group sets.
SWCA4 SWCA1
SWCA2
SWCA5
SWCA3
SWCA6
Line 3
Line 4
Intercom
Intercom
Set 222
SWCA4
SWCA5
SWCA6
Intercom
Intercom
Call is retrieved on set 222.
A solid indicator appears beside
intercom and the SWCA indicator
becomes solid on all telephones.
Set 222
SWCA1
SWCA2
SWCA3
Line 3
Line 4
SWCA4
SWCA5
SWCA6
Intercom
Intercom