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Configuring destination codes with wild cards
Using multiple routes and overflow routing
If all the lines used by a route specified by a destination code are busy when a call is made, you can
program other routes that the system automatically flows the calls to, or you can allow the call to
overflow directly to the Normal route schedule (usually the most expensive route). However, this
only takes effect if an active schedule is applied to the line. Overflow routing is not available in
Normal mode.
You must create overflow routes for each destination code for which you want to allow overflow
routing.
To set up the multiple routing overflow feature, follow these steps:
1
You assign the preferred routes in a Destination code schedule (Services, Telephony
Services, Call Routing, Destination code).
Figure 106 Multiple routing with destination schedules
a
Pick a schedule when you want these routes to be in effect.
b In the First Route field enter the route number for the preferred route for the call.
c
Choose the absorb length for the first route that is appropriate for the dialout numbers you
entered for the route.
d Repeat steps b and c for Second Route and Third Route fields.
e
Define the start/stop time as 0100 under the equivalent Routing Services schedule. This
setting means that the schedule is active 24 hours a day. Refer to
service" on page
N0008589 3.3
501.
"Configuring routing
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