Nortel BCM 4.0 Upgrade Manual
Business communications manager
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Summary of Contents for Nortel BCM 4.0
- Page 1 Upgrade Guide BCM 4.0 Business Communications Manager Document Status: Standard Document Version: 01.3 Part Code: N0060597 Date: April 2007...
- Page 2 Nortel Networks. Trademarks Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.
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Page 3: How To Get Help
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc... - Page 4 How to get Help N0060597 N0060597...
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Page 5: Table Of Contents
Contents Contents Chapter 1 Getting started ..........7 Applicable systems . - Page 6 Contents Appendix A Troubleshooting..........39 Dealing with condition messages .
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Page 7: Getting Started
Chapter 1 Getting started Use this document to upgrade a Business Communications Manager (BCM) or Survivable Remote Gateway (SRG) system to BCM 4.0 or SRG 1.5 software. Table 1 lists the supported upgrade paths to BCM 4.0 and SRG 1.5. Table 1 Available upgrade paths to BCM 4.0 and SRG 1.5 Software Hardware... -
Page 8: Applicable Systems
Keycode functionality: You no longer require a keycode for each feature; you now require only one keycode to enable software features on the BCM 4.0 system. The single keycode is generated from multiple feature selections using the Nortel keycode retrieval system (KRS). •... -
Page 9: No Longer Supported By Bcm 4.0 Software
Chapter 1 Getting started No longer supported by BCM 4.0 software The following items are not supported by BCM 4.0 software: • Companion, European Matra DECT, and Symbol: Keycodes are unavailable for BCM 4.0 and these telephones will no longer function. •... -
Page 10: Second Step
Chapter 1 Getting started Second step Perform the upgrade using the information in Chapter 1, “Upgrading to BCM 4.0 and SRG 1.5,” on page The chapter describes: • Upgrading BCM200/400 and BCM1000 systems • Upgrading an SRG 1.0 system • Upgrading a BCM400 Expansion Gateway •... -
Page 11: Pre-Upgrade Activities
Chapter 2 Pre-upgrade activities Before you attempt to perform the upgrade, review the following prerequisites carefully to determine whether your system is compliant, and perform the indicated tasks to prepare your system for the upgrade process. If you are unable to correct any issues, contact technical support within your organization for information on resolving the issues. -
Page 12: Pre-Upgrade Tasks
— BCM system running BCM 3.6 (2.2c or 3.1a), BCM 3.7 (2.4f), or SRG 1.0 — Hard disk: must be a Nortel-supplied OEM hard disk (minimum 20GB) with partitions defined at manufacture or by the BCM Imaging Tool (BIT) —... - Page 13 Chapter 2 Pre-upgrade activities • Perform a backup of your BCM 3.6/3.7 system: Current settings will be lost if there is a system failure during the upgrade procedure. Use the Unified Manager backup and restore utility (BRU) to back up all the data on the BCM and store it on a remote host before proceeding with the upgrade procedure.
- Page 14 Chapter 2 Pre-upgrade activities • Change (or verify) DHCP subnet names: The BCM 4.0 system supports 4 to 12 characters for the DHCP subnet name, while BCM 3.6/3.7 supports more than 12 characters. If your BCM 3.6/3.7 system has multiple DHCP subnet names where the first 12 characters are identical, you must change one of the subnet names to make it unique - the first 12 characters of each subnet name must be unique before upgrading.
- Page 15 Chapter 2 Pre-upgrade activities • Ensure mapped drives are disconnected: Remove any mapped drives connected to the BCM 3.6/3.7 systems using the Maintenance Tools web page. • Ensure next hop router IP address belongs to the same subnet as the static routes: The next hop router IP address for static routes in BCM 3.6/3.7 is validated during the upgrade to BCM 4.0.
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Page 16: Management Computer Tasks
Verify management computer network connection: Ensure that your management computer is on the same network as your BCM system primary network. Nortel recommends that you use a computer that is within the same subnet as the BCM system that you are upgrading. -
Page 17: Record-Keeping Tasks
Chapter 2 Pre-upgrade activities Record-keeping tasks The following information is not preserved by the upgrade process. Make note of the configurations so you can reenter the information after the upgrade is complete: • User accounts, groups, and permissions: The user accounts, groups, and permissions are not preserved during the upgrade. - Page 18 Chapter 2 Pre-upgrade activities N0060597 N0060597...
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Page 19: Upgrading To Bcm 4.0 And Srg 1.5
Chapter 3 Post-upgrade activities The following section contains a list of activities that must be performed after running the Upgrade Wizard. Note: You may not need to do all of these activities. Not all systems use all the functions listed below. You must manually configure the items that were not preserved from BCM 3.6/3.7. -
Page 20: Upgrading An Srg 1.0 System To Srg 1.5
Chapter 3 Post-upgrade activities • Ensure that your system name follows the naming standards: If your system name does not follow the naming standards for BCM 4.0, then change your system name to follow the BCM 4.0 naming standards. For more information, see “BCM system tasks”... - Page 21 Chapter 3 Post-upgrade activities • ISDN: If users require ISDN access for remote management tasks, you must configure the ISDN Dial-Out User name (Configuration > Resources > Network Interfaces > Interfaces > ISDN). If you need to change the associated password, go to: Configuration > Administrator Access >...
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Page 22: Client Upgrade Tasks
Chapter 3 Post-upgrade activities • Last-minute revisions: Read the documentation addendum for any last-minute issues that may need addressing with the new software. • Back up data: As soon as you confirm that the system is operating as expected, perform a backup of all data, using Element Manager (Administration >... - Page 23 BCM 4.0 Administration Guide. To install RCC Obtain the latest voice mail update from the Nortel Technical Support website. Obtain the latest RCC update from the Nortel Technical Support website. Perform a backup of the RCC database.
- Page 24 Chapter 3 Post-upgrade activities N0060597 N0060597...
- Page 25 Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 This section describes the steps to upgrade a BCM 3.6/3.7 system to BCM 4.0 and a Survivable Remote Gateway (SRG) 1.0 system to SRG 1.5 using the Upgrade Wizard. Since SRG 1.0 is based on the BCM 3.6/3.7 platform, and SRG 1.5 is based on the BCM 4.0 platform, the upgrade process to BCM 4.0 and SRG 1.5 is almost identical.
- Page 26 Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 Upgrading an SRG 1.0 system to SRG 1.5 The Survivable Remote Gateway 1.0 system is a peripheral of the Communication Server 1000 (CS 1000) but leverages the BCM200/400 core software to act as a remote gateway for the Main Office.
- Page 27 Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 To perform the BCM 4.0 and SRG 1.5 upgrade Insert the BCM 4.0 Upgrade CD marked Disk 1 into the CD-ROM drive of the management computer. • If your CD-ROM drive is configured to run automatically, the welcome page appears. •...
- Page 28 Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 Figure 3 BCM Upgrade Checklist page Select the check box at the bottom of the screen after you complete the listed tasks. Click Next to continue. The sign-in page appears (see Figure N0060597 N0060597...
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Page 29: Upgrade Wizard Bcm Status Indicators
Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 Figure 4 BCM Upgrade Wizard sign-in page Enter the IP address of the system being upgraded in the IP Address box. The IP address format is xxx.xxx.xxx.xxx; press the space bar to move between fields. In the Password box, enter PlsChgMe! as the password. - Page 30 Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 Click Next when you are ready to proceed. If you entered incorrect information, you receive a condition message. Click OK and check your entry. After you click the Next button, the Upgrade Wizard performs a system validation to ensure that your system is ready to receive the upgrade.
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Page 31: Post-Upgrade Activities
Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 Click Begin when you are ready to continue the upgrade. The Final Confirmation Before Upgrade Begins dialog box appears (see Figure Figure 6 Final Confirmation Before Upgrade Begins 10 Click Yes to continue the upgrade. Note: The BCM system reboots several times during the upgrade process. - Page 32 Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 Figure 7 BCM Upgrade Wizard progress page A secondary dialog box (see Figure 8) appears during the Transfer BCM 4.0 software action. This box shows the progress of the files being copied to the BCM system. Warning: Do not press Cancel during file transfers, as it renders your BCM system out-of-service until the upgrade is restarted and completed.
- Page 33 Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 12 When the dialog box shown in Figure 9 appears, remove the first upgrade CD (Disk 1) from the CD drive and insert the second upgrade CD (Disk 2) into the drive. Figure 9 Insert CD 13 Click OK to continue.
- Page 34 Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 Figure 11 Final upgrade screen with green BCM status LEDs 17 Perform the post-upgrade activities that apply to your system shown in Chapter 3, “Post-upgrade activities,” on page The BCM 4.0 system is back in service. Specific functionality described in Chapter 3, “Post-upgrade activities,”...
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Page 35: Installing Reporting For Contact Center (Rcc)
Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 Upgrade Wizard BCM status indicators The indicators in the BCM Status box on the transfer/upgrade page change as the transfer and upgrade process progresses (see Figure 12 Table Figure 12 BCM status indicators Indicate the current state of BCM connectivity and service availability Table 1 BCM status indicators... - Page 36 Chapter 4 Upgrading to BCM 4.0 and SRG 1.5 N0060597 N0060597...
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Page 37: Hard Disk Upgrade
Perform the following tasks dealing with your BCM system before beginning the upgrade. • Ensure you have a Nortel hard disk and authorization code: Obtain a BCM 4.0 hard disk FRU and BCM 4.0 authorization code from Nortel. Other hard disks are not supported on a BCM system. -
Page 38: Upgrade To Bcm 4.0 Through Hard Disk Replacement
Chapter 5 Hard disk upgrade Upgrade to BCM 4.0 through hard disk replacement Use the following procedure to upgrade a BCM1000 system running BCM 2.x software to BCM 4.0 by replacing the system hard disk. The hard disk upgrade does not preserve customer data, including core data. -
Page 39: Troubleshooting
Appendix A Troubleshooting There are a number of possible conditions that may occur during the upgrade process. This chapter provides information about those conditions, the log files generated during the upgrade, and common issues that impact system functionality. This chapter contains information about: •... -
Page 40: Upgrading To Bcm 4.0 After A Failed Pre-Check Or Upgrade
Appendix A Troubleshooting • upgrade.log: This is the main log file for upgrade process. It is created as the upgrade begins and information is appended to this file during the upgrade process. When the upgrade is complete, you can access this log file by using Element Manager to retrieve the diagnostic logs (ARCLog feature). -
Page 41: Bit Recovery Process Prerequisites
Appendix A Troubleshooting Note: Any 3rd party partition management or modifications are not supported by Nortel. In all cases where partition sizes are identified as invalid, a non-supported drive imaging or partition management utility (such as Ghost) was likely used. -
Page 42: Common Troubleshooting Issues
Appendix A Troubleshooting Common troubleshooting issues The following describes general issues that may prevent your BCM system from functioning properly. If your BCM 4.0 (or SRG 1.5) system does not function after the upgrade and the problem cannot be corrected by other troubleshooting methods. Recommended action: Revert your system back to the pre-upgrade status (BCM 3.6/3.7 or SRG 1.0) and attempt the upgrade again.